Hivebrite Reviews & Product Details

As a training coordinator, I rely on Hivebrite daily to manage groups, organize events, engage with users, and explore features like journeys and mentoring programs. The platform offers a wide range of tools that cater to various needs, making it versatile and powerful for handling multiple tasks.

A standout aspect of my experience with Hivebrite is the exceptional support provided by Erin. Her dedication, responsiveness, and problem-solving skills consistently exceed expectations. Erin is proactive and approachable, always ready to step in with solutions when challenges arise. Her expertise and enthusiasm make even the most complex issues feel manageable, and her energy brings a positive dynamic to every interaction. Having Erin as a resource has been a game-changer, and her support adds significant value to the platform. Review collected by and hosted on G2.com.

Although Hivebrite is a feature-rich platform, its interface can feel complex and requires a steep learning curve. Tasks like uploading images, for example, can be frustratingly rigid, with strict requirements that could be simplified to improve efficiency. A more intuitive design and better guidance for new users would make the platform significantly easier to navigate and use effectively. With these adjustments, Hivebrite could truly unlock its full potential and deliver an even better user experience. Review collected by and hosted on G2.com.

Hivebrite's back office allows clients to customize so many aspects of their users' interface -- from the site map's design to branding elements and content/copy. This customization capability results in a platform that can look, read, and feel unique to the client's use case. It's like "next best thing" to building software yourself, but when you use Hivebrite you don't have to carry the burden of the product's development on your own shoulders. Instead, you've got the backing of a top-notch solutions engineering bench, client success leaders that really care about your use case, and onboarding specialists that are wizards at helping you get your Hivebrite site to do what you want it to. Review collected by and hosted on G2.com.

Each module that drives Hivebrite's core offerings can only be employed for one aspect of the site map. It would be better if a module (its intended functionality) could be enabled in multiple dimensions of our site. (Otherwise, once you've used that module for one page in your site, you can't use that module again.) We also wish we had more customization capabilities when it comes to user search/filter options. Finally, our biggest wish list item for Hivebrite is that they add on a 1-1 meeting scheduling workflow to power actual connections made through the people directory or mentoring module. Review collected by and hosted on G2.com.

Hivebrite is a great tool for community building in a decentralized environment. It enables faculties and alumni associations to create their own environment within the platform according to their own needs, while still maintaining one source of truth for alumni data management.

We received a strong support during the onboarding phase and implementation of the platform. It is possible to customize the platform to the style and needs of your organisations.

Our account manager is very helpful and supportive. Her background in alumni relations makes a huge difference in the way our challenges are being approached. Review collected by and hosted on G2.com.

Given HiveBrite is a Saas, the customization is sometimes limited. Certain changes to or additional features can be requested but won't be developped if not many customsers have a similar request. It is also possible that you are paying for features that you won't be using, while additional new features sometimes require an additional fee. The system tends to have bugs. The implementation with existing company software is not always possible or requires additional solutions. It is not possible to implement social media pixels which might make tracking of ad campaigns harder. Review collected by and hosted on G2.com.

The direct assistance and regular exchange with our customer manager is very helpful. The platform is easy to use, there are permanent improvements and product developments. Review collected by and hosted on G2.com.

It is not customizable enough; the app doesn't always work properly, and neither do the notifications. A live feed without an algorithm doesn't make much sense in large communities with different user profiles coming from multiple industries. To differentiate between the global level and the communities is not always intuitive enough for many of our users. Review collected by and hosted on G2.com.

Hivebrite gives you the chance to build up and customize your own community. Therefore they have all the necessary features for a community. Also that this platform is very easy to use in the front & backend Review collected by and hosted on G2.com.

As it is a solution for many clients the customization ends at one point and for your specific needs you have to hope that other clients also needing that. Therefore we would like to have more freedome in our group management. For example to have the option that people in groups can also post events by themselves. Or at least that every group admin has the chance to set-up if normal group user can post events & opportunities. Review collected by and hosted on G2.com.

Hivebrite offered a very comprehensive Onboarding journey and we felt very supported by our Onboarding specialist. Since onboarding, we have received ongoing support from our Customer Success Manager.

The user interface of Hivebrite is clean, customisable and easy to navigate. Using different types of pages /spaces likes groups, forums, live feeds, we have been able to build our platform to meet the unique needs of our community, and can quickyl and easily make adjustments as the needs of our community change.

The communications tools are very helpful and easy to use. With Hivebrite we can create dynamic, professional, nicely designed email campaigns to match the look and feel of our community.

The customer support team are very quick to respond! If I have an issue, I know that I won't be stuck with it for long.

The recently added Analytics tools have been a huge help. We look forward to seeing this feature develop further. Review collected by and hosted on G2.com.

The analytics features, which are relatively new and have helped a lot, could be improved further. There is still quite a bit of manual work involved to do a deep analysis of engagment data.

Integration with other support tools is limited. It would be great to be able to link Hivebrite with Zendesk, for example.

It would be great if Hivebrite could be used to offer e-learning opportunities for our community, either through an integration or through more advanced native features. The Journeys module could be improved to allow for more interaction / engagement with the content. Review collected by and hosted on G2.com.

The platform works really well for our members to connect and host events. There's so many helpful details that really make it easy to connect. But as for an admin side, this is the best customer service I've ever experienced. They respond so quick with any questions we may have, are flexible with our plans, are amazing trainers, and they take our suggestions into account when creating new features. I've been working with Hivebrite for a year and the amount of advancement on this platform is incredible. Our reps, Erin and Rachael, are the best reps I've ever worked with. They are so intelligent and motivated, I actually look forward to our calls on the calendar. Review collected by and hosted on G2.com.

The only major downside to Hivebrite (or really any member platform) is getting those members to be social. You're competing with other social apps that have extreme algorithms to keep users on the app. So creating a habit practice with your members can be challenging, but I really don't think this is Hivebrite specific. Review collected by and hosted on G2.com.

Powerful and versatile platform: Hivebrite offers a comprehensive suite of features that cater to diverse community needs. From forums and groups to events and content sharing, it provides all the tools we need to foster engagement and connection.

Intuitive and easy to use: Both the front-end user experience and the back-end administration are remarkably user-friendly. We can easily manage our community, moderate content, and track key metrics without any technical headaches.

Scalable and flexible: Hivebrite has grown with us seamlessly. As our community expands, the platform effortlessly accommodates our increasing needs and evolving requirements.

Exceptional support: The Hivebrite team is truly outstanding. They're responsive, knowledgeable, and always willing to go above and beyond to help us succeed. Their proactive guidance and support have been invaluable in our community-building journey. Review collected by and hosted on G2.com.

Occasional workarounds: While the platform is generally robust, there have been a few instances where we've had to find manual workarounds to achieve specific functionalities.

Lack of generic discount feature: Implementing discounts for events or memberships requires complex workarounds, which can be time-consuming and inefficient. A more streamlined, user-friendly discount feature would be a welcome improvement. Review collected by and hosted on G2.com.

Hivebrite's flexible design, ease of implementation, ease of integration, member interaction features, and customer support stand out. With no (or minimal) tech skills required, you can customize the layout of every page with drag-and-drop page elements and automated content. Member profiles can be customized to reflect the precise information that is relevant to your community, and members can find and connect with other members in a variety of ways through the platform.

Last, its open code allows complete customization if you do, in fact, have a tech team with HTML skills, opening up endless design possibilities. Review collected by and hosted on G2.com.

Hivebrite's SEO capability is compromised by the membership/pay wall and its inability to use Javascript for integrations limits some of the value of the open code offer. Review collected by and hosted on G2.com.

Hivebrite can be put into action with minimal technical knowledge. A huge plus is that users can access it through both web browsers and mobile apps (iOS and Android).

Its user-friendly interface makes it easy to operate and encourages more people to get involved.

On top of that, our Customer Success Manager has provided exceptional support. He’s shared valuable insights and best practices that have helped us manage our community more effectively. Without his guidance, we wouldn’t be at our current level of success. Review collected by and hosted on G2.com.

One little detail: Our agreement included a subtle clause stating that our annual fee would increase by a certain percentage, which we inadvertently missed at first. That kind of information should never be tucked away. Review collected by and hosted on G2.com.