Compare HelpHero and Userpilot 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (54.6% of reviews)
Entry-Level Pricing
$0.00
Starting at $249.00
HelpHero
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$0.00
Browse all 7 pricing plansUserpilot
Star Rating
(675)4.6 out of 5
Market Segments
Mid-Market (54.6% of reviews)
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userpilot excels in its Quality of Support, scoring 9.5, while HelpHero shines even brighter with a score of 9.9, indicating that HelpHero may provide more responsive and effective customer service.
- Reviewers mention that HelpHero's Ease of Use is significantly higher at 9.4 compared to Userpilot's 8.6, suggesting that HelpHero may be more intuitive for new users, making onboarding smoother.
- G2 users highlight that HelpHero offers superior Audio-visual Walkthroughs with a score of 9.1, while Userpilot's score of 8.3 indicates that HelpHero's walkthroughs may be more engaging and effective in guiding users through processes.
- Users on G2 report that Userpilot's Survey Management features, particularly the Survey Builder, score 8.4, but HelpHero lacks a comparable score, suggesting that Userpilot may provide a more robust survey creation experience.
- Reviewers mention that HelpHero's Behavior-responsive Messaging scores 9.3, outperforming Userpilot's 8.5, indicating that HelpHero may offer more personalized and timely messaging to users based on their behavior.
- Users say that while both products offer solid analytics, HelpHero's Data Analysis score of 8.5 surpasses Userpilot's 8.0, suggesting that HelpHero may provide deeper insights into user behavior and survey results.
Featured Products
Sponsored
Product Fruits
(121)
Survey
Visit Website
Sponsored
Ideally
(24)
Survey
Visit Website
Pricing
Entry-Level Pricing
HelpHero
Free 14-Day Trial
$0.00
- Easy & fast setup
- No credit card required
- Access to all standard and advanced features, analytics & integrations
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
HelpHero
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.9
14
8.8
560
Ease of Use
9.4
14
8.6
599
Ease of Setup
9.4
9
8.7
423
Ease of Admin
9.4
9
8.8
265
Quality of Support
9.9
14
9.5
508
Has the product been a good partner in doing business?
9.6
9
9.4
263
Product Direction (% positive)
10.0
14
9.4
569
Features by Category
User Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.9
404
8.5
9
8.1
416
User Support
8.8
8
8.7
426
Not enough data
7.8
348
9.3
7
8.5
372
Walkthrough Type
9.1
9
8.3
371
9.9
13
9.0
412
Product Analytics
Not enough data
8.6
164
Not enough data
8.6
167
Not enough data
8.6
167
Not enough data
8.2
160
Not enough data
7.6
153
Not enough data
7.7
149
Not enough data
7.6
148
Not enough data
7.4
152
Survey Management
Not enough data
8.4
149
Not enough data
8.6
149
Not enough data
8.2
147
Not enough data
7.6
140
Survey Customization
Not enough data
8.2
142
Not enough data
8.4
148
Not enough data
8.0
143
Not enough data
7.8
132
Survey Insights
Not enough data
8.1
140
Not enough data
7.2
128
Not enough data
8.2
138
Not enough data
8.3
137
Categories
Categories
Shared Categories
HelpHero and Userpilot are categorized as Digital Adoption Platform
Unique Categories
HelpHero has no unique categories
Reviews
Reviewers' Company Size
HelpHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Financial Services
11.1%
Marketing and Advertising
5.6%
Internet
5.6%
Information Technology and Services
5.6%
Other
33.3%
Computer Software
39.4%
Information Technology and Services
16.3%
Financial Services
5.8%
Internet
4.2%
Marketing and Advertising
3.0%
Other
31.3%
Most Helpful Reviews
HelpHero
Most Helpful Favorable Review
Verified User in Computer Software
The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before
Most Helpful Critical Review
Dave S.
Verified User in Financial Services
Sometimes creating a funnel can be tricky but in the end we are always able to work it out.
Userpilot
Most Helpful Favorable Review
Nadav L.
Verified User in Computer Software
Userpilot's support level is by far the best I've ever encountered! The product delivers exceptional value!
Most Helpful Critical Review
Verified User in Marketing and Advertising
Reporting to it NPS is only set up for this week, last week, this month, last month, this quarter, last quarter, all time. So if you want to see how you are trending as of late in the start of the month to middle of the month... Good luck. Or 90 Days......
Verified User in Computer Software
The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before
Nadav L.
Verified User in Computer Software
Userpilot's support level is by far the best I've ever encountered! The product delivers exceptional value!
Dave S.
Verified User in Financial Services
Sometimes creating a funnel can be tricky but in the end we are always able to work it out.
Verified User in Marketing and Advertising
Reporting to it NPS is only set up for this week, last week, this month, last month, this quarter, last quarter, all time. So if you want to see how you are trending as of late in the start of the month to middle of the month... Good luck. Or 90 Days......
Discussions
HelpHero has no discussions with answers
Userpilot has no discussions with answers
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