Compare HelpHero and UserGuiding 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (57.8% of reviews)
Entry-Level Pricing
$0.00
Free Trial
HelpHero
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$0.00
Browse all 7 pricing plansUserGuiding
Star Rating
(559)4.7 out of 5
Market Segments
Small-Business (57.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpHero excels in "Quality of Support" with a score of 9.9, while UserGuiding, although strong, has a slightly lower score of 9.5. Reviewers mention that HelpHero's support team is highly responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that HelpHero's "Text Bubble Walkthroughs" received a perfect score of 9.9, indicating a superior user experience compared to UserGuiding's score of 9.2. Users say that HelpHero's walkthroughs are more intuitive and engaging, enhancing user onboarding significantly.
- G2 users highlight HelpHero's "Ease of Setup" with a score of 9.4, which is notably higher than UserGuiding's score of 8.9. Users report that HelpHero's setup process is straightforward and user-friendly, allowing for quicker implementation.
- Users on G2 mention that HelpHero's "Behavior-responsive Messaging" feature scored 9.3, outperforming UserGuiding's 8.4. Reviewers say that this feature allows for more personalized user interactions, leading to better engagement and retention rates.
- Reviewers mention that HelpHero's "Generative AI" capabilities, particularly in "AI Text Summarization," scored 6.9, which is lower than UserGuiding's offerings. Users report that while HelpHero has potential, it lacks the advanced AI features that some users find beneficial in UserGuiding.
- Users say that HelpHero's "Mobile Optimization" scored 6.9, which is a significant area for improvement compared to UserGuiding. Reviewers mention that UserGuiding provides a more seamless mobile experience, making it easier for users to access features on the go.
Featured Products
Sponsored
Product Fruits
(121)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
HelpHero
Free 14-Day Trial
$0.00
- Easy & fast setup
- No credit card required
- Access to all standard and advanced features, analytics & integrations
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
HelpHero
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.9
14
9.0
499
Ease of Use
9.4
14
9.1
512
Ease of Setup
9.4
9
8.9
453
Ease of Admin
9.4
9
9.1
332
Quality of Support
9.9
14
9.5
481
Has the product been a good partner in doing business?
9.6
9
9.4
321
Product Direction (% positive)
10.0
14
9.6
500
Features by Category
User Analysis
Not enough data
9.0
273
8.5
9
8.4
279
User Support
8.8
8
8.7
282
Not enough data
8.5
247
9.3
7
8.4
262
Walkthrough Type
9.1
9
8.8
267
9.9
13
9.2
289
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.9
283
Not enough data
8.8
281
Not enough data
7.5
255
Not enough data
Feature Not Available
Not enough data
8.5
271
Self-Service Platform
Not enough data
8.8
276
Not enough data
8.5
113
Not enough data
6.8
97
Not enough data
8.3
269
Categories
Categories
Shared Categories
HelpHero and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
HelpHero has no unique categories
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
HelpHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Financial Services
11.1%
Marketing and Advertising
5.6%
Internet
5.6%
Information Technology and Services
5.6%
Other
33.3%
Computer Software
38.2%
Information Technology and Services
17.0%
Marketing and Advertising
5.6%
Financial Services
3.9%
Accounting
3.6%
Other
31.7%
Most Helpful Reviews
HelpHero
Most Helpful Favorable Review
Verified User in Computer Software
The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before
Most Helpful Critical Review
Dave S.
Verified User in Financial Services
Sometimes creating a funnel can be tricky but in the end we are always able to work it out.
UserGuiding
Most Helpful Favorable Review
Tatiane V.
Verified User in Information Technology and Services
Nossos clientes tem dificuldades para entender certas funcionalidades. Agora, com os fluxos interativos, conseguiremos ensiná-los de forma mais prática e direta.
Most Helpful Critical Review
Verified User in Computer Software
For %100 successful running, it needs detailed coding (CSS and HTML), and UserGuiding also knows these problems I think and ready to help also, but in the end, the product is not as practical as it seems.
Verified User in Computer Software
The tour designer is easy to use. I like that they continually add new features and quickly answer my questions. Theyve added awesome new features since we had signed up that made it even better than before
Tatiane V.
Verified User in Information Technology and Services
Nossos clientes tem dificuldades para entender certas funcionalidades. Agora, com os fluxos interativos, conseguiremos ensiná-los de forma mais prática e direta.
Dave S.
Verified User in Financial Services
Sometimes creating a funnel can be tricky but in the end we are always able to work it out.
Verified User in Computer Software
For %100 successful running, it needs detailed coding (CSS and HTML), and UserGuiding also knows these problems I think and ready to help also, but in the end, the product is not as practical as it seems.
Discussions
HelpHero has no discussions with answers
RTL support
2 comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 comment
CD
User introduction, product demonstrations, interactive instructions, feature updates, and user learning.Read more
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