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At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
Starting at $11.99
No pricing available
Helpdesk 365
Star Rating
(179)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansServiceNow IT Service Management
Star Rating
(1,203)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Helpdesk 365. Users appreciate its ability to streamline IT service delivery, with one reviewer noting how it allows for tracking from start to finish and providing real-time reports to leadership.
- Users say that Helpdesk 365 offers a very user-friendly experience, particularly for ticket tracking. Its simple design and interface make it easy for admins to create tickets via email or the application, which is a highlight for those looking for straightforward functionality.
- Reviewers mention that ServiceNow IT Service Management has made significant improvements in automation and ease of use. Many routine tasks are now automated, which not only saves time but also reduces manual effort, making day-to-day IT operations more efficient.
- According to verified reviews, Helpdesk 365 shines in its ease of setup and administration, with users praising its quick and simple interface. This aspect is particularly beneficial for smaller teams or organizations that may not have extensive IT resources.
- G2 reviewers highlight the quality of support provided by Helpdesk 365, which received high marks for responsiveness and helpfulness. This is a crucial factor for teams that rely on timely assistance to resolve issues quickly.
- Users report that while ServiceNow IT Service Management is robust and feature-rich, it may come with a steeper learning curve compared to Helpdesk 365. However, its advanced features, such as integration with Azure and Ignio, make it a powerful tool for larger enterprises looking for comprehensive IT service management solutions.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
ServiceNow IT Service Management
No pricing availableFree Trial
Helpdesk 365
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.2
58
8.9
774
Ease of Use
9.4
177
8.5
993
Ease of Setup
9.3
115
8.1
554
Ease of Admin
8.8
26
8.6
300
Quality of Support
9.7
57
8.5
702
Has the product been a good partner in doing business?
9.2
26
8.8
296
Product Direction (% positive)
9.8
58
8.8
752
Features by Category
Ticket and Case Management
9.1
9
Not enough data
8.7
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
8.7
9
Not enough data
9.2
8
Not enough data
8.3
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
8
Not enough data
8.9
9
Not enough data
7.2
9
Not enough data
7.1
8
Not enough data
6.9
7
Not enough data
Platform
8.7
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
9
Not enough data
Administration
9.2
6
9.0
232
|
Verified
7.8
6
8.7
222
|
Verified
8.9
6
8.8
234
|
Verified
Service Desk
9.4
6
9.1
243
|
Verified
9.4
6
9.2
244
|
Verified
8.6
6
9.0
234
|
Verified
Management
8.1
6
8.9
225
|
Verified
8.3
6
8.9
212
|
Verified
8.1
6
8.9
214
|
Verified
7.5
6
8.8
209
|
Verified
7.2
6
8.5
197
Functionality
8.9
6
9.3
230
|
Verified
8.1
6
8.8
219
7.2
6
8.7
219
|
Verified
7.8
6
8.9
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
222
|
Verified
Not enough data
9.0
231
|
Verified
Not enough data
9.1
234
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
234
|
Verified
Not enough data
9.0
226
Not enough data
8.7
218
|
Verified
Generative AI
Not enough data
8.4
105
Not enough data
8.3
119
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
32
9.0
302
9.3
32
8.9
301
9.2
32
9.1
307
8.8
30
8.8
296
9.0
30
8.7
289
Reporting
8.9
31
8.7
300
8.6
30
8.7
278
8.3
30
8.4
171
Access & Usability
8.2
30
8.0
234
9.0
32
8.7
287
9.1
30
8.5
255
8.7
29
8.8
163
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
Helpdesk 365 and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Helpdesk 365 is categorized as Help Desk and Customer Self-Service
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
13.3%
Computer & Network Security
9.4%
Information Technology and Services
7.8%
Computer Software
5.6%
Manufacturing
3.9%
Other
60.0%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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