Compare Heap | by Contentsquare and Pendo 
At a Glance
Market Segments
Mid-Market (53.9% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free
Heap | by Contentsquare
Star Rating
(1,089)4.4 out of 5
Market Segments
Mid-Market (53.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansPendo
Star Rating
(1,489)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, while Pendo's score of 9.7 indicates a slight edge in this area. Reviewers mention that Pendo's click tracking is more intuitive and user-friendly, making it easier to analyze user interactions.
- Reviewers mention that Heap's Eye Tracking feature stands out with a score of 9.1, significantly outperforming Pendo's score of 6.3. Users say that this feature provides deeper insights into user behavior, allowing for more effective design adjustments.
- G2 users highlight that Heap's Custom Event Tracking is rated at 8.6, while Pendo's is slightly lower at 8.4. Users report that Heap's flexibility in setting up custom events is a major advantage for tailoring analytics to specific business needs.
- Users on G2 note that Heap's Retention metric scores 8.0, compared to Pendo's 8.3. Reviewers mention that Pendo's retention analysis tools are more robust, providing better insights into user engagement over time.
- Reviewers say that Heap's Quality of Support is rated at 8.7, which is higher than Pendo's 8.5. Users report that Heap's customer service is responsive and helpful, making it easier to resolve issues quickly.
- Users report that Heap's Dynamic Segmentation feature scores an impressive 9.2, while Pendo's segmentation capabilities are rated lower. Reviewers mention that Heap's dynamic segmentation allows for real-time adjustments, enhancing the ability to target specific user groups effectively.
Featured Products
Sponsored
Product Fruits
(125)
Session Replay
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Sponsored
Canny
(97)
Session Replay
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Sponsored
Reaktion
(3)
Session Replay
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Pricing
Entry-Level Pricing
Heap | by Contentsquare
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Heap | by Contentsquare
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.6
852
8.5
1,136
Ease of Use
8.1
860
8.2
1,150
Ease of Setup
8.5
309
7.9
518
Ease of Admin
8.6
317
8.5
533
Quality of Support
8.7
676
8.5
993
Has the product been a good partner in doing business?
8.8
299
8.9
509
Product Direction (% positive)
8.7
789
8.5
1,052
Features by Category
Metrics
8.6
396
8.7
437
8.4
364
8.7
455
8.3
326
8.4
403
9.0
397
8.8
448
8.8
390
8.4
405
8.0
304
8.2
378
8.1
278
8.2
342
8.7
346
8.2
318
8.7
367
8.3
378
Reporting
8.6
364
8.4
446
8.0
292
8.5
410
8.7
329
8.7
420
8.3
357
8.7
450
8.2
204
7.9
246
8.4
224
8.1
269
8.3
374
8.2
432
Other
8.4
338
8.7
421
8.0
184
8.0
290
7.6
191
7.5
247
8.3
213
7.9
257
8.1
148
7.3
183
8.0
44
8.6
323
7.9
46
8.2
283
Administration
8.4
273
8.1
359
8.7
98
8.0
282
8.6
411
8.8
406
8.7
387
8.5
438
User Identification
8.1
41
7.8
103
8.6
94
8.5
130
8.5
68
7.9
97
Tracking & Reporting
8.6
102
8.4
119
8.4
93
8.4
125
8.1
80
8.2
102
8.1
97
8.4
134
8.2
96
8.5
126
8.4
90
8.6
131
Metrics
8.3
65
8.7
77
7.9
51
8.3
58
8.0
56
8.3
66
8.2
57
8.2
63
8.4
68
8.3
60
User Behavior
9.4
82
9.6
17
9.1
72
8.4
17
9.0
68
8.8
17
A/B Testing
9.2
51
7.9
15
9.1
23
7.4
15
9.3
60
9.3
16
9.3
43
7.3
15
Visitor Information
9.3
65
7.9
16
8.9
60
8.3
15
User Analysis
Not enough data
8.6
326
Not enough data
8.4
371
User Support
Not enough data
8.5
370
Not enough data
7.7
191
Not enough data
8.1
278
Walkthrough Type
Not enough data
8.2
279
Not enough data
8.6
346
Product Analytics
8.3
296
8.6
540
8.7
354
8.7
570
8.5
323
8.6
551
8.7
347
8.2
463
7.9
101
8.0
373
8.4
219
8.2
404
7.9
89
8.0
365
8.3
250
7.9
406
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.0
31
Not enough data
8.7
33
Not enough data
9.2
32
Not enough data
8.9
32
Not enough data
Platform Additional Functionality
9.3
32
Not enough data
8.9
30
Not enough data
7.9
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Communication
Not enough data
8.1
307
Not enough data
7.9
288
Not enough data
8.0
289
Planning
Not enough data
7.2
216
Not enough data
7.2
208
Not enough data
6.7
184
Not enough data
7.7
220
Not enough data
7.3
195
Workflow Management
Not enough data
7.4
228
Not enough data
7.7
236
Not enough data
6.8
183
Not enough data
7.1
195
Metrics
8.3
65
8.7
77
7.9
51
8.3
58
8.0
56
8.3
66
8.2
57
8.2
63
8.4
68
8.3
60
Variation Testing
8.5
37
8.2
49
Feature Not Available
7.6
50
8.7
45
8.0
54
8.6
45
8.3
61
8.3
43
8.0
58
8.2
29
7.7
51
Reporting
8.4
64
8.5
79
8.2
65
8.6
82
Personalization
Feature Not Available
8.6
69
Feature Not Available
8.6
68
8.3
38
8.8
61
Administration
8.1
52
7.9
70
7.8
15
8.0
61
8.5
62
8.4
80
8.9
63
8.5
86
Categories
Categories
Shared Categories
Heap | by Contentsquare and Pendo are categorized as Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Heap | by Contentsquare is categorized as E-Commerce Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Pendo is categorized as Digital Adoption Platform and Product Management
Reviews
Reviewers' Company Size
Heap | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.7%
Internet
5.3%
Other
49.4%
Computer Software
33.8%
Information Technology and Services
15.1%
Marketing and Advertising
7.4%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Most Helpful Reviews
Heap | by Contentsquare
Most Helpful Favorable Review
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Most Helpful Critical Review
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Pendo
Most Helpful Favorable Review
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Most Helpful Critical Review
Verified User in Information Technology and Services
I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Verified User in Information Technology and Services
I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...
Discussions
Does Heap work with multiple domains or websites?
1 comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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