Compare Heap | by Contentsquare and Pendo 
At a Glance
Market Segments
Mid-Market (53.9% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free
Heap | by Contentsquare
Star Rating
(1,089)4.4 out of 5
Market Segments
Mid-Market (53.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansPendo
Star Rating
(1,484)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, while Pendo received a slightly lower score of 9.7. Reviewers mention that Heap's ability to capture every user interaction without manual tagging is a significant advantage for comprehensive data analysis.
- Reviewers mention that Pendo shines in Eye Tracking with a score of 6.3, which is notably lower than Heap's score of 9.1. Users on G2 express disappointment with Pendo's eye tracking capabilities, stating that it lacks the depth and accuracy found in Heap's offerings.
- G2 users highlight that Heap | by Contentsquare provides superior Custom Event Tracking with a score of 8.6 compared to Pendo's 8.4. Users say that Heap's intuitive interface for setting up custom events makes it easier to tailor analytics to specific business needs.
- Users report that Pendo's Survey Deployment feature scores an impressive 9.1, while Heap lacks a dedicated survey implementation feature. Reviewers mention that Pendo's surveys are easy to deploy and integrate seamlessly into the user experience, making it a preferred choice for gathering user feedback.
- Reviewers mention that Heap | by Contentsquare excels in Retention Metrics with a score of 8.0, while Pendo scored slightly higher at 8.3. Users say that Heap's detailed retention analysis tools provide valuable insights into user behavior over time, helping businesses improve user engagement.
- Users on G2 report that Pendo's Multi-Product Analytics feature, scoring 8.2, is a strong point, allowing businesses to analyze user behavior across different products effectively. In contrast, Heap's score of 8.4 indicates it also offers this functionality, but users mention that Pendo's interface is more user-friendly for multi-product analysis.
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Pricing
Entry-Level Pricing
Heap | by Contentsquare
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Heap | by Contentsquare
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.6
852
8.5
1,131
Ease of Use
8.1
860
8.2
1,145
Ease of Setup
8.5
309
7.9
514
Ease of Admin
8.6
317
8.5
530
Quality of Support
8.7
676
8.5
990
Has the product been a good partner in doing business?
8.8
299
8.9
507
Product Direction (% positive)
8.7
789
8.5
1,047
Features by Category
Metrics
8.6
396
8.7
433
8.4
364
8.7
451
8.3
326
8.4
400
9.0
397
8.8
445
8.8
390
8.4
402
8.0
304
8.2
374
8.1
278
8.2
338
8.7
346
8.2
315
8.7
367
8.2
375
Reporting
8.6
364
8.4
443
8.0
292
8.5
406
8.7
329
8.7
417
8.3
357
8.7
447
8.2
204
7.9
243
8.4
224
8.1
266
8.3
374
8.2
429
Other
8.4
338
8.7
418
8.0
184
8.0
287
7.6
191
7.5
244
8.3
213
7.9
254
8.1
148
7.3
180
8.0
44
8.5
320
7.9
46
8.2
280
Administration
8.4
273
8.1
356
8.7
98
8.0
279
8.6
411
8.7
403
8.7
387
8.5
435
User Identification
8.1
41
7.8
102
8.6
94
8.5
129
8.5
68
7.9
96
Tracking & Reporting
8.6
102
8.4
118
8.4
93
8.4
124
8.1
80
8.2
101
8.1
97
8.4
133
8.2
96
8.5
125
8.4
90
8.6
130
Metrics
8.3
65
8.7
76
7.9
51
8.3
57
8.0
56
8.3
65
8.2
57
8.2
62
8.4
68
8.3
59
User Behavior
9.4
82
9.6
16
9.1
51
6.4
15
9.1
72
8.3
15
9.0
68
8.8
16
A/B Testing
9.2
51
7.7
14
9.1
23
7.3
14
9.3
60
9.2
15
9.3
43
7.3
14
Visitor Information
9.3
65
7.8
15
8.9
60
8.2
14
User Analysis
Not enough data
8.6
324
Not enough data
8.5
369
User Support
Not enough data
8.5
368
Not enough data
7.7
189
Not enough data
8.1
276
Walkthrough Type
Not enough data
8.2
277
Not enough data
8.6
344
Product Analytics
8.3
296
8.6
535
8.7
354
8.7
565
8.5
323
8.6
546
8.7
347
8.1
458
7.9
101
8.0
368
8.4
219
8.2
399
7.9
89
8.0
360
8.3
250
7.9
401
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.0
31
Not enough data
8.7
33
Not enough data
9.2
32
Not enough data
8.9
32
Not enough data
Platform Additional Functionality
9.3
32
Not enough data
8.9
30
Not enough data
7.9
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Communication
Not enough data
8.1
304
Not enough data
7.8
285
Not enough data
8.0
286
Planning
Not enough data
7.2
213
Not enough data
7.2
205
Not enough data
6.7
181
Not enough data
7.7
217
Not enough data
7.3
192
Workflow Management
Not enough data
7.4
225
Not enough data
7.6
233
Not enough data
6.8
180
Not enough data
7.1
192
Metrics
8.3
65
8.7
76
7.9
51
8.3
57
8.0
56
8.3
65
8.2
57
8.2
62
8.4
68
8.3
59
Variation Testing
8.5
37
8.2
49
Feature Not Available
7.6
50
8.7
45
8.0
54
8.6
45
8.3
61
8.3
43
8.0
58
8.2
29
7.7
51
Reporting
8.4
64
8.5
79
8.2
65
8.6
82
Personalization
Feature Not Available
8.6
69
Feature Not Available
8.6
68
8.3
38
8.8
61
Administration
8.1
52
7.9
70
7.8
15
8.0
61
8.5
62
8.4
80
8.9
63
8.5
86
Categories
Categories
Shared Categories
Heap | by Contentsquare and Pendo are categorized as Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Heap | by Contentsquare is categorized as E-Commerce Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Pendo is categorized as Digital Adoption Platform and Product Management
Reviews
Reviewers' Company Size
Heap | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.7%
Internet
5.3%
Other
49.4%
Computer Software
33.8%
Information Technology and Services
15.3%
Marketing and Advertising
7.3%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Most Helpful Reviews
Heap | by Contentsquare
Most Helpful Favorable Review
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Most Helpful Critical Review
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Pendo
Most Helpful Favorable Review
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Most Helpful Critical Review
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Discussions
Does Heap work with multiple domains or websites?
1 comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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