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- Heap | by Contentsquare
- Hotjar | by Contentsquare
- Heap | by Contentsquare-vs-Hotjar | by Contentsquare
Compare Heap | by Contentsquare and Hotjar | by Contentsquare 
At a Glance
Market Segments
Mid-Market (53.9% of reviews)
Small-Business (53.2% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free 35 Daily sessions
Heap | by Contentsquare
Star Rating
(1,089)4.4 out of 5
Market Segments
Mid-Market (53.9% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansHotjar | by Contentsquare
Star Rating
(308)4.3 out of 5
Market Segments
Small-Business (53.2% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap excels in Click Tracking with a score of 9.4, while Hotjar's score of 9.0 indicates it also performs well but not as strongly. Reviewers mention that Heap's ability to capture every user interaction without manual tagging is a significant advantage.
- Reviewers mention that Hotjar shines in Engagement Metrics, scoring 9.1 compared to Heap's 8.4. Users on G2 appreciate Hotjar's comprehensive engagement tracking features, which help in understanding user behavior more deeply.
- G2 users highlight that Heap's Standard Event Tracking is robust, scoring 9.0, which matches Hotjar's performance. However, users say that Heap's automatic event tracking saves time and reduces the need for manual setup, making it a preferred choice for many.
- Users report that Hotjar's Session Replay feature, scoring 9.0, is particularly praised for its clarity and ease of use, while Heap's score of 9.3 indicates it also offers strong session replay capabilities. Reviewers mention that Hotjar's interface is more user-friendly for beginners.
- Reviewers mention that Heap's Real-Time Monitoring feature scores 9.1, which is on par with Hotjar's capabilities. However, users say that Heap provides more actionable insights in real-time, allowing for quicker decision-making.
- Users on G2 report that Hotjar's Feedback Collection tools, particularly its survey management features, score highly at 9.0, while Heap's feedback tools are rated slightly lower. Reviewers mention that Hotjar's survey templates and customization options are particularly user-friendly and effective.
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Pricing
Entry-Level Pricing
Heap | by Contentsquare
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Hotjar | by Contentsquare
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Free Trial
Heap | by Contentsquare
Free Trial is available
Hotjar | by Contentsquare
Free Trial is available
Ratings
Meets Requirements
8.6
852
8.7
241
Ease of Use
8.1
860
8.9
243
Ease of Setup
8.5
309
9.0
105
Ease of Admin
8.6
317
8.9
103
Quality of Support
8.7
676
8.6
166
Has the product been a good partner in doing business?
8.8
299
8.7
90
Product Direction (% positive)
8.7
789
8.2
236
Features by Category
Metrics
8.6
396
8.6
18
8.4
364
9.2
20
8.3
326
9.0
17
9.0
397
9.0
17
8.8
390
8.7
14
8.0
304
8.8
13
8.1
278
9.1
11
8.7
346
9.2
14
8.7
367
9.0
19
Reporting
8.6
364
Feature Not Available
8.0
292
9.5
13
8.7
329
Feature Not Available
8.3
357
8.1
14
8.2
204
8.8
13
8.4
224
8.8
11
8.3
374
9.2
15
Other
8.4
338
8.2
18
8.0
184
Feature Not Available
7.6
191
Feature Not Available
8.3
213
8.1
12
8.1
148
8.7
10
8.0
44
Feature Not Available
7.9
46
Feature Not Available
Administration
8.4
273
8.3
65
8.7
98
Feature Not Available
8.6
411
8.9
134
8.7
387
8.9
134
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Response Methods
Not enough data
8.8
44
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.8
13
Not enough data
8.8
23
Not enough data
8.2
28
|
Verified
Participant Selection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
34
|
Verified
Not enough data
9.1
13
Insights
Not enough data
8.8
49
|
Verified
Not enough data
8.6
36
|
Verified
Not enough data
8.4
37
|
Verified
Generative AI
Not enough data
Feature Not Available
User Behavior
9.4
82
9.0
62
|
Verified
9.1
51
8.5
40
|
Verified
9.1
72
8.9
63
|
Verified
9.0
68
8.4
42
|
Verified
A/B Testing
9.2
51
9.1
29
|
Verified
9.1
23
8.8
30
9.3
60
8.8
40
|
Verified
9.3
43
8.8
28
|
Verified
Visitor Information
9.3
65
7.4
38
|
Verified
8.9
60
8.6
33
Product Analytics
8.3
296
Not enough data
8.7
354
Not enough data
8.5
323
Not enough data
8.7
347
Not enough data
7.9
101
Feature Not Available
8.4
219
Feature Not Available
7.9
89
Feature Not Available
8.3
250
Not enough data
Analytics
8.6
85
8.1
7
8.4
87
8.8
7
8.6
83
9.5
7
8.2
69
Not enough data
7.8
72
9.0
5
7.3
49
Feature Not Available
Administration
8.1
69
8.3
5
8.2
50
Not enough data
8.5
65
9.2
6
Generative AI
Feature Not Available
Feature Not Available
Experience
Not enough data
9.1
9
Not enough data
9.3
9
Not enough data
9.1
9
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.0
31
Not enough data
8.7
33
Not enough data
9.2
32
Not enough data
8.9
32
Not enough data
Platform Additional Functionality
9.3
32
Not enough data
8.9
30
Not enough data
7.9
15
Not enough data
Feedback Management
Not enough data
Feature Not Available
Not enough data
8.8
8
Not enough data
8.7
9
Feedback Analysis
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Feedback Sources
Not enough data
Feature Not Available
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
9.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Analysis
Not enough data
8.5
109
Not enough data
8.1
89
Not enough data
8.6
103
Not enough data
8.0
96
Not enough data
8.9
119
Reporting
Not enough data
9.3
146
Not enough data
9.0
139
Not enough data
8.6
120
Not enough data
7.8
101
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap | by Contentsquare and Hotjar | by Contentsquare are categorized as E-Commerce Analytics, Product Analytics, Session Replay, and Digital Analytics
Unique Categories
Heap | by Contentsquare is categorized as Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, and Customer Journey Analytics
Hotjar | by Contentsquare is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Heatmap Tools, Software Testing, and Survey
Reviews
Reviewers' Company Size
Heap | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hotjar | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.1%
Financial Services
9.0%
Marketing and Advertising
7.7%
Internet
5.3%
Other
49.4%
Marketing and Advertising
16.3%
Computer Software
15.3%
Information Technology and Services
11.2%
Internet
10.2%
Retail
5.1%
Other
42.0%
Most Helpful Reviews
Heap | by Contentsquare
Most Helpful Favorable Review
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Most Helpful Critical Review
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Hotjar | by Contentsquare
Most Helpful Favorable Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Most Helpful Critical Review
Gianluca G.
Verified User in Entertainment
On the free account, when you fill the available recording snapshot slots, you have to delete some and restar the recording service manually.
Josh K.
Verified User in Real Estate
Flexibility for layers of data to be viewed in context. Heap "Illuminate" really helps to surface items I may not have thought to look into before. Data quiz, while simple, has the effect of getting you to know some of your data trends better. Heap...
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Kelsey P.
Verified User in Information Technology and Services
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical...
Gianluca G.
Verified User in Entertainment
On the free account, when you fill the available recording snapshot slots, you have to delete some and restar the recording service manually.
Discussions
Does Heap work with multiple domains or websites?
1 comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
How is Hotjar different from Google Analytics?
1 comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
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