Compare HappyFox Help Desk and Helprace 
At a Glance
Market Segments
Small-Business (43.9% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$9.00 1 agent Per Month
$9 user/month
HappyFox Help Desk
Star Rating
(134)4.5 out of 5
Market Segments
Small-Business (43.9% of reviews)
Entry-Level Pricing
$9.00 1 agent Per Month
Browse all 5 pricing plansHelprace
Star Rating
(9)4.4 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
$9 user/month
Browse all 3 pricing plansFeatured Products
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Serviceaide ChangeGear
(98)
Customer Self-Service
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Customerly
(34)
Customer Self-Service
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HappyFox Help Desk vs Helprace
- Reviewers felt that HappyFox Help Desk meets the needs of their business better than Helprace.
- When comparing quality of ongoing product support, reviewers felt that Helprace is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Helprace.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$9.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Helprace
Tickets OR Community OR Knowledge Base
$9
user/month
Ticketing system for one-on-one support;
Public docs site and internal knowledge base;
Feedback portal, self-service community, FAQ and ideas lab.
- Unlimited Agents
- Unlimited Articles & Storage
- Domain Mapping
Free Trial
HappyFox Help Desk
Free Trial is available
Helprace
Free Trial is available
Ratings
Meets Requirements
8.8
124
8.5
8
Ease of Use
9.2
124
9.0
8
Ease of Setup
8.9
93
9.2
6
Ease of Admin
9.0
92
Not enough data
Quality of Support
9.1
118
9.2
8
Has the product been a good partner in doing business?
9.2
88
Not enough data
Product Direction (% positive)
8.9
122
8.5
8
Features by Category
Ticket and Case Management
9.1
66
|
Verified
Not enough data
9.1
65
|
Verified
Not enough data
8.7
59
|
Verified
Not enough data
8.9
61
|
Verified
Not enough data
8.7
45
|
Verified
Not enough data
8.4
57
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.3
15
|
Verified
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
8.9
47
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.6
23
|
Verified
Feature Not Available
8.7
21
|
Verified
Not enough data
8.7
5
|
Verified
Feature Not Available
Platform
7.2
25
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
26
|
Verified
Not enough data
8.3
55
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.7
25
Not enough data
8.9
23
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Helprace are categorized as Shared Inbox, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, and Service Desk
Helprace has no unique categories
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helprace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Computer Software
9.8%
Higher Education
4.5%
Consumer Goods
4.5%
Real Estate
3.8%
Other
62.9%
Internet
12.5%
Human Resources
12.5%
Gambling & Casinos
12.5%
Events Services
12.5%
E-Learning
12.5%
Other
37.5%
Most Helpful Reviews
HappyFox Help Desk
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Verified User in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Most Helpful Critical Review
Verified User in Education Management
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
Helprace
Most Helpful Favorable Review
Edward N.
Verified User in Computer Software
The ticketing system is quite solid and it’s far ahead of email that most small businesses use. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is...
Most Helpful Critical Review
NARAYANA MOORTHY K.
Verified User in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Edward N.
Verified User in Computer Software
The ticketing system is quite solid and it’s far ahead of email that most small businesses use. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is...
Verified User in Education Management
The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Does anyone use Helprace strictly as a forum?
1 comment
Official Response from Helprace
It's possible to use Helprace as a forum without the primary idea to help customer. If there are no support staff on it, there may be less incentive to use...Read more
Helprace has no more discussions with answers
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