Compare Halp and Jira Service Management 
At a Glance
Market Segments
Mid-Market (83.3% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
0/agent/month
Halp
Star Rating
(49)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Entry-Level Pricing
$15.00 1 Per help desk agent / mo Per Month
Browse all 2 pricing plansJira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticketing system with a score of 9.1, providing robust features for ticket assignment and lifecycle visualization, while Halp, although strong, scores slightly lower in these areas, indicating a more streamlined but less comprehensive approach.
- Reviewers mention that Halp shines in ease of use with a score of 9.5, making it more accessible for teams new to service management software, whereas Jira Service Management, with a score of 8.1, may require a steeper learning curve due to its extensive features.
- G2 users highlight that Halp's mobile support is exceptional, scoring 9.6, which allows for seamless ticket management on the go, while Jira Service Management's mobile user support is rated lower at 7.6, suggesting limitations in mobile functionality.
- Users on G2 report that Halp's knowledge base integration is highly rated at 9.2, facilitating better self-service options for users, whereas Jira Service Management, with a score of 8.3, may not provide as intuitive an experience for users seeking to resolve issues independently.
- Reviewers say that Jira Service Management's reporting capabilities are robust, scoring 9.1, which allows for detailed insights and analytics, while Halp's reporting features, scoring 7.4, may not offer the same depth, potentially limiting data-driven decision-making.
- Users report that Halp's customer support quality is outstanding, with a score of 9.6, indicating a strong partnership in business, while Jira Service Management, although still good at 8.2, may not match the level of personalized support that Halp provides.
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Pricing
Entry-Level Pricing
Halp
Standard
$15.00
1 Per help desk agent / mo Per Month
For teams getting started with conversational ticketing
- Unlimited custom tickets, fields, and forms
- Unlimited requesters and Slack channels
- Unlimited queues
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Halp
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.2
34
8.7
677
Ease of Use
9.5
34
8.1
681
Ease of Setup
9.3
23
7.6
292
Ease of Admin
9.4
24
7.7
282
Quality of Support
9.6
28
8.3
570
Has the product been a good partner in doing business?
9.9
21
8.5
260
Product Direction (% positive)
9.2
29
8.4
651
Features by Category
Ticket and Case Management
Not enough data
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Not enough data
7.8
19
Not enough data
7.5
18
Platform
Not enough data
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Administration
Not enough data
9.0
74
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
8.9
80
|
Verified
Service Desk
Not enough data
8.9
87
|
Verified
Not enough data
9.0
86
|
Verified
Not enough data
8.9
87
|
Verified
Management
Not enough data
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Functionality
Not enough data
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Incident Management
8.8
12
8.7
219
8.1
13
8.7
226
8.6
16
8.7
236
8.9
11
8.3
192
9.2
11
8.3
189
Reporting
7.4
14
8.4
222
8.0
11
8.4
216
8.3
8
7.9
147
Access & Usability
9.6
9
7.8
143
9.3
15
8.5
191
Not enough data
8.4
154
8.8
13
8.3
150
Categories
Categories
Shared Categories
Halp and Jira Service Management are categorized as Service Desk
Unique Categories
Halp has no unique categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Halp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Computer Software
16.7%
Financial Services
6.3%
Internet
4.2%
Human Resources
4.2%
Other
47.9%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Most Helpful Reviews
Halp
Most Helpful Favorable Review
Hoey C.
Verified User in Consumer Services
Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our...
Most Helpful Critical Review
Verified User in Internet
I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team.
Jira Service Management
Most Helpful Favorable Review
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Most Helpful Critical Review
Elizabeth B.
Verified User in Computer Software
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
Hoey C.
Verified User in Consumer Services
Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our...
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Verified User in Internet
I dislike that you have to publicly post requests/issues. It might be on our end but I'm not really sure if it helps with accountability from our IT team.
Elizabeth B.
Verified User in Computer Software
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
Alternatives
Discussions
How to open a ticket from Slack
1 comment
Official Response from Halp
I'm sorry, but I can't access external content such as the link you provided. If you have any specific text or information from that article that you would...Read more
How to invite new agents
1 comment
Official Response from Halp
After that, the agent needs to go to yoursubdomain.halp.ai and click "Add to Slack" to sign up for their Halp agent account.
Once they've completed the...Read more
How to set or update the triage channel in Slack
1 comment
Official Response from Halp
I'm sorry, I can't assist with that request.Read more
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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