Compare HaloITSM and HaloPSA 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Small-Business (96.3% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Starting at $35.00
HaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMHaloPSA
Star Rating
(27)4.8 out of 5
Market Segments
Small-Business (96.3% of reviews)
Entry-Level Pricing
Starting at $35.00
Learn more about HaloPSAFeatured Products
Sponsored
Ravetree
(23)
Incident Management
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Sponsored
Bonsai
(100)
Incident Management
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Serviceaide ChangeGear
(98)
Incident Management
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HaloITSM vs HaloPSA
When assessing the two solutions, reviewers found HaloITSM easier to use, set up, and administer. Reviewers also preferred doing business with HaloITSM overall.
- Reviewers felt that HaloITSM meets the needs of their business better than HaloPSA.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- When assessing product direction, HaloITSM and HaloPSA received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
HaloPSA
All-inclusive PSA software
Starting at $35.00
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
HaloITSM
Free Trial is available
HaloPSA
Free Trial is available
Ratings
Meets Requirements
9.3
12
9.2
24
Ease of Use
9.9
12
8.9
24
Ease of Setup
9.0
12
7.8
20
Ease of Admin
9.0
12
8.3
20
Quality of Support
9.7
12
9.6
23
Has the product been a good partner in doing business?
9.9
12
9.5
19
Product Direction (% positive)
10.0
12
10.0
23
Features by Category
Administration
9.7
5
Not enough data
7.9
7
Not enough data
7.2
10
Not enough data
Service Desk
9.7
11
Not enough data
9.3
10
Not enough data
8.3
5
Not enough data
Management
8.2
11
Not enough data
9.2
11
Not enough data
8.7
5
Not enough data
7.4
7
Not enough data
Not enough data
Not enough data
Functionality
10.0
11
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.6
7
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Management
Not enough data
9.5
7
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.0
7
Project Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Accounting
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
9.0
5
Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
8.1
8
Not enough data
9.3
5
Administration
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
8.8
7
Platform
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.4
8
Not enough data
7.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
HaloITSM and HaloPSA share no categories
Unique Categories
HaloITSM is categorized as IT Service Management (ITSM) Tools and Incident Management
HaloPSA is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Information Technology and Services
63.0%
Computer & Network Security
25.9%
Telecommunications
3.7%
Primary/Secondary Education
3.7%
Computer Software
3.7%
Other
0.0%
Most Helpful Reviews
HaloITSM
Most Helpful Favorable Review
Michael F.
Verified User in Hospital & Health Care
Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is...
Most Helpful Critical Review
HaloPSA
Most Helpful Favorable Review
yannis B.
Verified User in Computer & Network Security
Outil très facile à modifier, avec une bonne gestion de suivis, commerce et technique.
Most Helpful Critical Review
Michael F.
Verified User in Hospital & Health Care
Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is...
yannis B.
Verified User in Computer & Network Security
Outil très facile à modifier, avec une bonne gestion de suivis, commerce et technique.
Alternatives
Discussions
HaloITSM has no discussions with answers
HaloPSA has no discussions with answers
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