Compare Gupshup and LimeChat 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Small-Business (63.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gupshup
Star Rating
(52)4.4 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GupshupLimeChat
Star Rating
(30)4.6 out of 5
Market Segments
Small-Business (63.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about LimeChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gupshup excels in multi-channel coverage with a score of 9.4, allowing businesses to engage customers across various platforms seamlessly, while LimeChat, with a score of 8.3 in social media integration, offers a more limited experience in this area.
- Reviewers mention that LimeChat shines in quality of support, achieving a score of 9.3, which is significantly higher than Gupshup's 8.4, indicating that users find LimeChat's customer service more responsive and helpful.
- G2 users highlight Gupshup's strong ticket creation user experience with a score of 9.0, which reviewers say makes it easy to manage customer inquiries, whereas LimeChat's ticket response user experience scored lower at 8.8, suggesting room for improvement in handling responses.
- Users on G2 report that LimeChat offers superior AI capabilities, particularly in live chat functionality, scoring 8.8 compared to Gupshup's 7.1, which reviewers say enhances real-time customer interactions and support.
- Reviewers mention that Gupshup's ease of integration is rated at 8.5, making it a favorable choice for businesses looking to connect with existing systems, while LimeChat's integration score of 8.7 indicates a slightly better experience, particularly for users needing seamless connectivity.
- Users say that LimeChat's customization interface is rated at 8.7, allowing for more tailored user experiences, while Gupshup's score of 7.4 suggests that users may find it less flexible in adapting to specific business needs.
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Pricing
Entry-Level Pricing
Gupshup
No pricing availableLimeChat
No pricing availableFree Trial
Gupshup
No trial information availableLimeChat
No trial information availableRatings
Meets Requirements
8.6
45
8.6
22
Ease of Use
8.6
46
8.6
23
Ease of Setup
8.6
29
8.3
13
Ease of Admin
8.0
20
8.5
13
Quality of Support
8.5
45
9.3
23
Has the product been a good partner in doing business?
8.8
20
9.0
13
Product Direction (% positive)
8.4
45
9.5
22
Features by Category
Ticket and Case Management
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
Feature Not Available
Not enough data
8.3
8
Not enough data
8.5
8
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.0
8
Not enough data
8.9
6
Not enough data
8.1
8
Not enough data
9.5
7
Not enough data
Not enough data
Platform
Not enough data
7.8
6
Not enough data
8.3
11
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
8.5
8
Messenger
8.2
15
8.6
7
6.9
14
8.3
10
6.8
14
8.8
12
7.4
14
8.7
10
Channels
7.2
13
8.3
7
6.9
15
8.7
10
8.2
14
Not enough data
6.3
12
Not enough data
7.4
12
7.7
5
Customers
7.7
13
8.5
10
7.4
14
8.7
9
7.2
15
7.9
11
6.9
13
8.5
8
6.9
13
8.1
12
Channels
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Design
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.5
33
Not enough data
8.1
30
Not enough data
8.4
29
Not enough data
Support
8.1
30
Not enough data
8.0
27
Not enough data
8.5
31
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.7
9
Not enough data
7.9
8
Platform
Not enough data
8.2
10
Not enough data
8.7
9
Not enough data
8.5
11
Not enough data
7.6
11
Not enough data
6.9
8
Not enough data
8.2
11
Not enough data
8.0
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
8.3
10
8.6
6
8.5
8
8.9
6
8.5
9
9.0
5
9.1
9
8.7
5
Support Automation
8.5
9
Not enough data
8.7
10
8.1
7
7.9
8
8.3
5
8.3
9
9.0
7
Generative AI
6.4
6
Feature Not Available
6.7
6
Feature Not Available
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
5
Not enough data
7.7
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
7.9
7
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
Not enough data
Internal Use
Not enough data
8.3
11
Not enough data
8.1
7
Not enough data
8.1
8
Not enough data
8.0
9
Not enough data
7.9
7
Not enough data
8.3
9
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gupshup and LimeChat are categorized as Conversational Marketing and Conversational Support
Unique Categories
Gupshup is categorized as Bot Platforms, Communication Platform as a Service, and WhatsApp Marketing
LimeChat is categorized as Customer Communications Management, Chatbots, E-Commerce Tools, Live Chat, Help Desk, Customer Self-Service, Proactive Notification, and AI Agents
Reviews
Reviewers' Company Size
Gupshup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Marketing and Advertising
5.8%
Insurance
5.8%
Information Technology and Services
5.8%
Hospital & Health Care
5.8%
Other
67.3%
Health, Wellness and Fitness
26.7%
Consumer Goods
23.3%
Cosmetics
20.0%
Food & Beverages
6.7%
Apparel & Fashion
6.7%
Other
16.7%
Most Helpful Reviews
Gupshup
Most Helpful Favorable Review
Chirag K.
Verified User in Staffing and Recruiting
Support from the team is fantastic. Every time you need to run a large scale engagement or we need some innovative solution on Whatsapp they are always helpful. We have very heavy Whatsapp outbound messages volume. The API to send message has sclaed...
Most Helpful Critical Review
Vivek V.
Verified User in Accounting
I was trying more than 19 times for sales quotation but no responsibility from his sales team side
LimeChat
Most Helpful Favorable Review
Shilpa S.
Verified User in Health, Wellness and Fitness
After we integrated Lime Chat, we experienced a transformation in customer support with bot integration, which came with the easy and helpful guidance of initiation and execution of the bot. The sales experienced a steep hike of 70% and WhatsApp template...
Most Helpful Critical Review
Yatharth J.
Verified User in Cosmetics
customer service is good. can be better. A dedicated customer support manager can help brands solve their problems quickly. higher pricing than peers.
Chirag K.
Verified User in Staffing and Recruiting
Support from the team is fantastic. Every time you need to run a large scale engagement or we need some innovative solution on Whatsapp they are always helpful. We have very heavy Whatsapp outbound messages volume. The API to send message has sclaed...
Shilpa S.
Verified User in Health, Wellness and Fitness
After we integrated Lime Chat, we experienced a transformation in customer support with bot integration, which came with the easy and helpful guidance of initiation and execution of the bot. The sales experienced a steep hike of 70% and WhatsApp template...
Vivek V.
Verified User in Accounting
I was trying more than 19 times for sales quotation but no responsibility from his sales team side
Yatharth J.
Verified User in Cosmetics
customer service is good. can be better. A dedicated customer support manager can help brands solve their problems quickly. higher pricing than peers.
Discussions
Is Gupshup good?
1 comment
SS
yes,Overall experience is satisfactoryRead more
Gupshup has no more discussions with answers
LimeChat has no discussions with answers
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