Compare GrooveHQ and HubSpot Service Hub 
At a Glance
Market Segments
Small-Business (77.1% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$0.00 Per Month
GrooveHQ
Star Rating
(193)4.6 out of 5
Market Segments
Small-Business (77.1% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,500)4.4 out of 5
Market Segments
Small-Business (62.9% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in ticket creation user experience with a score of 9.3, while HubSpot Service Hub trails behind at 8.5. Reviewers mention that GrooveHQ's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that GrooveHQ's response automation feature scores 9.0, significantly higher than HubSpot's 8.3. Users say that GrooveHQ's automation capabilities streamline responses, allowing support teams to handle inquiries more effectively.
- G2 users highlight GrooveHQ's superior ticket collaboration feature, scoring 9.2 compared to HubSpot's 8.4. Users report that GrooveHQ facilitates better teamwork through its collaborative tools, enhancing communication among support agents.
- Users on G2 note that GrooveHQ's internal discussion tools score 8.9, while HubSpot's score is lower at 8.4. Reviewers mention that GrooveHQ's internal communication features foster a more cohesive support environment.
- Reviewers mention that HubSpot Service Hub shines in customer and contacts database management with a score of 8.7, slightly higher than GrooveHQ's 8.5. Users say that HubSpot's robust database capabilities allow for better customer insights and segmentation.
- Users report that HubSpot Service Hub offers a more comprehensive analytics suite, scoring 8.5 for performance tracking, equal to GrooveHQ's score. However, users mention that HubSpot's reporting features provide deeper insights into customer interactions and support performance.
Featured Products
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Customer Self-Service
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Customer Self-Service
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Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
GrooveHQ
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.9
160
8.4
1,839
Ease of Use
9.4
160
8.6
1,928
Ease of Setup
9.4
82
8.3
963
Ease of Admin
9.3
78
8.5
828
Quality of Support
9.3
148
8.8
1,691
Has the product been a good partner in doing business?
9.1
75
8.8
819
Product Direction (% positive)
8.7
149
8.6
1,714
Features by Category
Ticket and Case Management
9.3
74
|
Verified
8.5
641
|
Verified
9.3
78
|
Verified
8.4
643
|
Verified
8.9
78
|
Verified
8.4
647
|
Verified
9.0
69
|
Verified
8.3
582
|
Verified
8.7
44
|
Verified
7.8
361
8.8
79
|
Verified
8.1
587
|
Verified
9.2
75
|
Verified
8.4
595
8.5
55
8.7
619
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
Feature Not Available
8.1
391
9.3
73
|
Verified
8.5
601
|
Verified
8.4
40
8.4
527
|
Verified
8.2
39
|
Verified
7.9
333
7.8
26
|
Verified
7.8
355
Platform
7.2
47
|
Verified
7.4
397
8.1
66
|
Verified
8.1
489
|
Verified
8.8
67
|
Verified
8.4
551
|
Verified
8.9
51
|
Verified
8.3
509
|
Verified
7.8
67
|
Verified
8.4
603
|
Verified
8.2
70
|
Verified
8.5
627
|
Verified
Conversational Platform
Not enough data
8.3
725
Not enough data
8.1
527
Not enough data
8.2
277
Not enough data
8.3
469
Support Automation
Not enough data
8.2
555
Not enough data
8.2
320
Not enough data
8.3
531
Not enough data
8.2
490
Generative AI
Not enough data
7.4
188
Not enough data
7.4
184
Generative AI
Not enough data
7.8
93
Not enough data
7.8
91
Not enough data
Feature Not Available
Communication
Not enough data
8.6
375
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
8.8
340
|
Verified
Not enough data
8.7
289
Not enough data
8.2
220
Internal Use
8.1
66
|
Verified
8.1
489
|
Verified
Not enough data
8.6
333
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
374
Not enough data
8.8
363
|
Verified
Not enough data
8.8
352
|
Verified
Generative AI
Feature Not Available
7.5
143
Self-Service Experience
8.7
49
8.6
604
8.8
46
8.7
579
Feature Not Available
Feature Not Available
7.9
29
7.9
367
8.8
37
8.3
402
Self-Service Platform
8.5
39
8.2
387
8.4
37
8.5
404
8.4
20
7.6
313
8.6
37
8.3
382
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.4
61
Not enough data
7.2
62
Survey Management
Not enough data
8.6
191
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
8.7
241
|
Verified
Process Management
Not enough data
8.6
225
|
Verified
Not enough data
8.6
235
Not enough data
8.6
233
|
Verified
Not enough data
8.6
234
System Management
Not enough data
9.0
231
|
Verified
Not enough data
8.8
222
Categories
Categories
Shared Categories
GrooveHQ and HubSpot Service Hub are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
HubSpot Service Hub is categorized as Conversational Support, Live Chat, Enterprise Feedback Management, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.3%
Retail
4.2%
Health, Wellness and Fitness
3.6%
Other
60.9%
Computer Software
20.2%
Information Technology and Services
10.8%
Marketing and Advertising
5.2%
Financial Services
4.7%
Education Management
3.3%
Other
55.8%
Most Helpful Reviews
GrooveHQ
Most Helpful Favorable Review
Josh T.
Verified User in Computer Software
It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients.
Most Helpful Critical Review
Sarah C.
Verified User in Internet
Groove leaves a lot to be desired. Within the actual email app, this is what comes to mind: - the inability to filter tickets by date - lack of filter options - not being able to reverse a merged ticket - emails that are forwarded are still in the...
HubSpot Service Hub
Most Helpful Favorable Review
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Most Helpful Critical Review
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Josh T.
Verified User in Computer Software
It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients.
Tom W.
Verified User in Food & Beverages
I think its awesome that it encompasses all of the customer service teams needs, whether that is managing tickets, monitoring livechat on the website or just top level reporting of all support tickets. Having all of these tools in one place is really...
Sarah C.
Verified User in Internet
Groove leaves a lot to be desired. Within the actual email app, this is what comes to mind: - the inability to filter tickets by date - lack of filter options - not being able to reverse a merged ticket - emails that are forwarded are still in the...
Bridget D.
Verified User in Restaurants
I do not like that you can't see who is viewing a ticket in lie time. That would be really nice. I was used to seeing that in a program called ZenDesk. We can only lsee the owner of tickets and it is important to be able to see who is currently viewing a...
Alternatives
Discussions
GrooveHQ has no discussions with answers
How to customise the website
2 comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What does HubSpot software do?
2 comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
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