# GrooveHQ vs HubSpot Service Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GrooveHQ excels in **ease of use** , with users appreciating its intuitive interface and straightforward functionality. One user highlighted that "nothing slips through the cracks," emphasizing the platform's ability to keep track of follow-ups effectively.
- **Users say** that HubSpot Service Hub offers a more comprehensive **ticketing system** , making it easier to manage customer support issues. Reviewers noted that "ticketing is very easy" and that the integration with other HubSpot products creates a seamless experience, which is particularly beneficial for organizations already using HubSpot as their primary CRM.
- **According to verified reviews** , GrooveHQ provides a high level of **customer support** , with users praising the responsiveness and helpfulness of the support team. This is a significant advantage for small businesses that may require more hands-on assistance during their initial setup and ongoing use.
- **Reviewers mention** that HubSpot Service Hub shines in its **reporting functionality** , which many users found to be robust and insightful. One user remarked on the platform's strong reporting capabilities, which help organizations track performance and improve their customer service strategies.
- **G2 reviewers highlight** that GrooveHQ's focus on **transparency** fosters accountability within teams, allowing users to track response times and ensure timely follow-ups. This feature is particularly valued by small businesses looking to enhance their customer service efficiency.
- **Users report** that while HubSpot Service Hub is well-integrated and organized, some find it less intuitive compared to GrooveHQ, especially for new users. One reviewer noted that while it is easy to train people on HubSpot, the initial learning curve can be steeper than with GrooveHQ's simpler interface.



| | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 195 | 2,917 | 
| **Largest Market Segment** | Small-Business (77.3% of reviews) | Small-Business (59.6% of reviews) | 
| **Entry Level Price** | $15.00 1 User Per Month | $0.00 Per Month | 

---
## Top Pros & Cons

### GrooveHQ

Pros:
- Customer Support (2 reviews)
- Helpful (2 reviews)

Cons:
- Chat Functionality Issues (1 reviews)
- Comment Issues (1 reviews)

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

---
## Ratings Comparison
| Rating | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
  | **Meets Requirements** | 8.9 (161 reviews) | 8.5 (2145 reviews) | 
  | **Ease of Use** | 9.4 (161 reviews) | 8.6 (2338 reviews) | 
  | **Ease of Setup** | 9.4 (83 reviews) | 8.3 (1347 reviews) | 
  | **Ease of Admin** | 9.3 (78 reviews) | 8.5 (921 reviews) | 
  | **Quality of Support** | 9.2 (149 reviews) | 8.8 (1968 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (75 reviews) | 8.8 (909 reviews) | 
  | **Product Direction (% positive)** | 8.7 (150 reviews) | 8.7 (2011 reviews) | 

---
## Pricing

### GrooveHQ

#### Entry-Level Pricing

Plan: Starter

Price: $15.00 1 User Per Month

Description: Perfect for small teams

Key Features:
- 1 Mailbox
- Knowledge Base
- Web widget

[Browse all 4 editions](https://www.g2.com/products/groovehq/pricing)

#### Free Trial

Yes

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | 8.6/10 | 101 |
| **HubSpot Service Hub** | 8.0/10 | 1151 |

#### Ticket and Case Management

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Ticket creation user experience** | 9.3 (74 reviews) ✓ Verified | 8.5 (774 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.3 (78 reviews) ✓ Verified | 8.4 (775 reviews) ✓ Verified | 
| **Workflow** | 8.9 (78 reviews) ✓ Verified | 8.4 (792 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (69 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | 
| **SLA Management** | 8.7 (44 reviews) ✓ Verified | 7.8 (482 reviews) | 
| **Attachments/Screencasts** | 8.8 (79 reviews) ✓ Verified | 8.2 (708 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (75 reviews) ✓ Verified | 8.4 (723 reviews) | 
| **Customer and Contacts Database** | 8.5 (55 reviews) | 8.7 (749 reviews) ✓ Verified | 

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | 8.5 (13 reviews) | 7.3 (98 reviews) | 
| **AI Text Summarization** | 8.6 (12 reviews) | 7.3 (98 reviews) | 

#### Agentic AI - Help Desk

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (89 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (91 reviews) | 

#### Communication Channels

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Customer Portal** | Feature Not Available | 8.1 (505 reviews) | 
| **Email to Case** | 9.3 (73 reviews) ✓ Verified | 8.5 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (40 reviews) | 8.3 (642 reviews) ✓ Verified | 
| **Social Integration** | 8.2 (39 reviews) ✓ Verified | 7.8 (447 reviews) | 
| **Voice** | 7.8 (26 reviews) ✓ Verified | 7.7 (465 reviews) | 

#### Platform

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Mobile User Support** | 7.2 (47 reviews) ✓ Verified | 7.3 (513 reviews) | 
| **Customization ** | 8.1 (66 reviews) ✓ Verified | 8.1 (624 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (67 reviews) ✓ Verified | 8.4 (670 reviews) ✓ Verified | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.3 (632 reviews) ✓ Verified | 
| **Reporting** | 7.8 (67 reviews) ✓ Verified | 8.3 (730 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (70 reviews) ✓ Verified | 8.5 (744 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | 7.9/10 | 1025 |

#### Customer Information

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.4 (610 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.6 (743 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (789 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.0 (484 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.3 (607 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.3 (593 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.5 (751 reviews) ✓ Verified | 

#### Predictions

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.5 (457 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.8 (480 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.2 (559 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (408 reviews) ✓ Verified | 

#### Platform

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.5 (863 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 8.2 (711 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.4 (745 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.6 (816 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (867 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.2 (667 reviews) | 
| **Scalability** | Not enough data | 8.5 (789 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.8 (749 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.7 (859 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (843 reviews) ✓ Verified | 

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (118 reviews) | 

#### Agentic AI - Customer Success

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (92 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (93 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (92 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (92 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | 8.9/10 | 78 |
| **HubSpot Service Hub** | 8.3/10 | 568 |

#### Productivity Tools

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Notes** | 9.3 (68 reviews) | 8.7 (504 reviews) | 
| **Internal Discussion** | 8.9 (67 reviews) | 8.3 (454 reviews) | 
| **Assignments and Tasks** | 9.0 (63 reviews) | 8.6 (497 reviews) | 
| **Workflows** | 8.7 (56 reviews) | 8.6 (510 reviews) | 
| **Templates** | 9.0 (68 reviews) | 8.6 (500 reviews) | 
| **Integrations** | 8.6 (53 reviews) | 8.4 (483 reviews) | 
| **Tagging System** | 9.3 (70 reviews) | 8.4 (461 reviews) | 

#### Analytics

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Trends** | 8.1 (42 reviews) | 8.0 (384 reviews) | 
| **Performance Tracking** | 8.5 (49 reviews) | 8.4 (447 reviews) | 
| **Email Tracking** | 9.1 (62 reviews) | 8.7 (496 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (58 reviews) | 
| **Decision Making** | Not enough data | 7.4 (58 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | 8.7/10 | 19 |

#### Responses

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (16 reviews) | 
| **Route To Human** | Not enough data | 8.6 (16 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (16 reviews) | 

#### Automation - AI Agents

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.5 (16 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.5 (16 reviews) | 
| **Lead Generation** | Not enough data | 8.6 (16 reviews) | 
| **Document Processing** | Not enough data | 8.5 (16 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (16 reviews) | 

#### Platform

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.1 (16 reviews) | 
| **Integration** | Not enough data | 8.8 (16 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.8 (16 reviews) | 

#### Autonomy -  AI Agents

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Responses** | Not enough data | 8.5 (16 reviews) | 
| **Task Execution** | Not enough data | 8.3 (16 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (16 reviews) | 

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (17 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | 8.0/10 | 932 |

#### Conversational Platform

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (804 reviews) | 
| **Omnichannel** | Not enough data | 8.0 (608 reviews) | 
| **Contextual Engagement** | Not enough data | 8.1 (354 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (548 reviews) | 

#### Support Automation

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (634 reviews) | 
| **Seamless Escalation** | Not enough data | 8.1 (396 reviews) | 
| **Transcripts** | Not enough data | 8.2 (609 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (566 reviews) | 

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (261 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | 8.4/10 | 885 |

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (140 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (424 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (422 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (388 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.6 (337 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (265 reviews) | 

####  Internal Use

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Customization ** | 8.1 (66 reviews) ✓ Verified | 8.1 (624 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (380 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (340 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (421 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (412 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (399 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | 8.6/10 | 64 |
| **HubSpot Service Hub** | 8.3/10 | 746 |

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Summarization** | 8.8 (10 reviews) | 7.6 (186 reviews) | 

#### Self-Service Experience

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Knowledge Base** | 8.7 (50 reviews) | 8.6 (655 reviews) | 
| **Searchable Articles** | 8.8 (47 reviews) | 8.6 (628 reviews) | 
| **Community Forums** | Feature Not Available | 7.7 (86 reviews) | 
| **Mobile Optimization** | 7.8 (30 reviews) | 7.9 (416 reviews) | 
| **Personalization** | 8.9 (38 reviews) | 8.3 (451 reviews) | 

#### Self-Service Platform

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Branding** | 8.5 (40 reviews) | 8.3 (437 reviews) | 
| **Automation** | 8.4 (38 reviews) | 8.5 (454 reviews) | 
| **Artificial Intelligence** | 8.4 (21 reviews) | 7.7 (360 reviews) | 
| **Integrations** | 8.7 (38 reviews) | 8.3 (429 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (32 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (31 reviews) | 
| **Decision Making** | Not enough data | 8.5 (31 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | 7.6/10 | 86 |

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (86 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (86 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | 8.5/10 | 345 |

#### Generative AI

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (80 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (81 reviews) | 

#### Survey Management

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.6 (213 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.6 (260 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.7 (278 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (263 reviews) ✓ Verified | 

#### Process Management

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (246 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (256 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.6 (255 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.6 (255 reviews) | 

#### System Management

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Security** | Not enough data | 8.9 (252 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (243 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **GrooveHQ** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


**Unique to HubSpot Service Hub (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | GrooveHQ | HubSpot Service Hub | 
|---|---|---|
| **Small-Business** | 77.3% | 59.6% | 
| **Mid-Market** | 21.6% | 37.1% | 
| **Enterprise** | 1.0% | 3.3% | 

### By Industry

#### GrooveHQ

- **Computer Software:** 13.5%
- **Information Technology and Services:** 10.4%
- **Marketing and Advertising:** 7.8%
- **Retail:** 4.1%
- **Health, Wellness and Fitness:** 3.6%
- **Internet:** 3.1%
- **Consumer Services:** 3.1%
- **Entertainment:** 3.1%
- **Leisure, Travel & Tourism:** 2.6%
- **Consumer Goods:** 2.6%
- **Other:** 46.1%

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.4%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to GrooveHQ

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6998 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3888 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7781 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (565 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6998 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3888 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (565 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7781 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (478 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)

---
## Top Discussions

### GrooveHQ

No discussions available for this product.

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/groovehq-vs-hubspot-service-hub)