Compare Gorgias and Richpanel 
At a Glance
Market Segments
Small-Business (81.9% of reviews)
Small-Business (81.8% of reviews)
Entry-Level Pricing
$10.00
Starting at $29.00 1 Users Per Month
Gorgias
Star Rating
(520)4.6 out of 5
Market Segments
Small-Business (81.9% of reviews)
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansRichpanel
Star Rating
(91)4.6 out of 5
Market Segments
Small-Business (81.8% of reviews)
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Richpanel excels in Quality of Support with a score of 9.6, while Gorgias, although still strong, has a slightly lower score of 9.2. Reviewers mention that Richpanel's support team is responsive and helpful, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Richpanel offers a superior Ticket Collaboration experience with a score of 9.1 compared to Gorgias's 9.0. Users appreciate Richpanel's intuitive interface that facilitates teamwork on tickets, enhancing overall productivity.
- Users on G2 highlight Gorgias's strength in AI Text Generation with a remarkable score of 9.7, significantly outpacing Richpanel's score of 8.2. Reviewers say that Gorgias's AI capabilities streamline responses and improve customer interactions, making it a standout feature for those focused on automation.
- G2 users report that Richpanel shines in Ease of Setup with a score of 9.1, while Gorgias trails slightly at 8.9. Users mention that Richpanel's onboarding process is straightforward, allowing teams to get up and running quickly without extensive training.
- Reviewers mention that Richpanel's Omnichannel capabilities score 9.4, indicating a robust integration across various communication platforms, while Gorgias also performs well but scores slightly lower. Users appreciate the seamless experience Richpanel provides across channels, enhancing customer engagement.
- Users say that Gorgias has a more comprehensive Self-Service Platform with a score of 8.4 compared to Richpanel's 8.7. However, reviewers mention that Gorgias's community forums and knowledge base are particularly beneficial for users seeking to resolve issues independently.
Featured Products
Sponsored
Zikhara AI
(0)
Customer Self-Service
Visit Website
Sponsored
Vandra
(0)
Customer Self-Service
Visit Website
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Gorgias
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
8.9
386
9.2
72
Ease of Use
9.2
391
9.2
73
Ease of Setup
8.9
202
9.1
35
Ease of Admin
9.2
199
9.4
35
Quality of Support
9.2
372
9.6
68
Has the product been a good partner in doing business?
9.4
194
9.7
36
Product Direction (% positive)
8.9
346
9.4
63
Features by Category
Ticket and Case Management
9.0
173
9.0
32
9.2
175
9.3
32
8.9
173
9.0
33
8.5
162
8.9
33
8.3
124
8.7
29
8.8
160
9.2
30
9.0
163
9.1
30
8.9
160
9.3
32
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.9
14
Communication Channels
9.0
139
9.5
34
9.1
152
9.5
34
8.8
143
9.3
32
8.6
151
9.3
29
8.4
84
8.7
26
Platform
7.4
90
8.5
31
8.6
117
8.7
33
|
Verified
8.9
131
9.1
31
8.7
130
9.1
31
8.2
123
8.7
33
8.4
127
8.9
32
Conversational Platform
Not enough data
9.3
27
Not enough data
9.4
28
Not enough data
9.1
27
Not enough data
9.2
21
Support Automation
Not enough data
8.9
27
Not enough data
9.2
30
Not enough data
9.1
29
Not enough data
9.0
27
Generative AI
Not enough data
8.5
12
Not enough data
8.5
11
Generative AI
Feature Not Available
8.2
12
Feature Not Available
8.1
12
Feature Not Available
Feature Not Available
Communication
8.9
162
9.0
32
|
Verified
8.6
175
8.6
35
|
Verified
8.6
117
8.1
27
|
Verified
8.6
115
8.6
29
|
Verified
8.7
89
8.0
25
|
Verified
Internal Use
8.6
117
8.7
33
|
Verified
9.0
145
8.8
28
|
Verified
8.7
106
8.3
25
|
Verified
8.8
128
8.8
28
|
Verified
8.9
136
9.1
29
|
Verified
8.7
158
8.9
31
|
Verified
Generative AI
Feature Not Available
8.1
14
Self-Service Experience
8.6
159
8.6
30
8.4
151
8.4
27
8.4
116
7.9
21
7.8
134
8.2
24
8.3
150
8.2
25
Self-Service Platform
8.6
146
8.8
24
8.4
169
8.7
24
7.9
139
8.3
24
8.8
171
8.7
25
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7(won by default)
140
Not enough data
9.1(won by default)
169
Not enough data
9.3(won by default)
167
Not enough data
Channels
9.5(won by default)
168
Not enough data
8.9(won by default)
159
Not enough data
9.1(won by default)
141
Not enough data
8.3(won by default)
83
Not enough data
8.4(won by default)
86
Not enough data
Insight
8.5(won by default)
104
Not enough data
8.5(won by default)
137
Not enough data
8.7(won by default)
108
Not enough data
9.0(won by default)
133
Not enough data
Generative AI
Feature Not Available
8.5
9
Feature Not Available
8.7
9
Categories
Categories
Shared Categories
Gorgias and Richpanel are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Gorgias is categorized as Social Customer Service
Richpanel is categorized as Conversational Support and E-Commerce Tools
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
14.7%
Consumer Goods
12.0%
Food & Beverages
9.8%
Consumer Services
6.7%
Other
35.4%
Retail
12.5%
Health, Wellness and Fitness
12.5%
Consumer Goods
9.1%
Apparel & Fashion
9.1%
Cosmetics
8.0%
Other
48.9%
Most Helpful Reviews
Gorgias
Most Helpful Favorable Review
Verified User in Retail
The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
Most Helpful Critical Review
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Richpanel
Most Helpful Favorable Review
Verified User in Cosmetics
RichPanel is great at compiling customer information.
Most Helpful Critical Review
Verified User in Consumer Electronics
It is not very user friendly, the layout is nice to look at but with the number of chats that we take a day it is not very well organized. It is also hard for our business accounts to even start a chat. Some functions should be automatic for example...
Verified User in Retail
The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
Verified User in Cosmetics
RichPanel is great at compiling customer information.
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Verified User in Consumer Electronics
It is not very user friendly, the layout is nice to look at but with the number of chats that we take a day it is not very well organized. It is also hard for our business accounts to even start a chat. Some functions should be automatic for example...
Discussions
Is gorgias a CRM tool?
2 comments
MG
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
What does gorgias integrate with?
2 comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Richpanel has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy