Compare Google Workspace and Zoho Mail 
At a Glance
Market Segments
Small-Business (46.4% of reviews)
Small-Business (73.6% of reviews)
Entry-Level Pricing
$6.00 Per Month
0
Google Workspace
Star Rating
(42,832)4.6 out of 5
Market Segments
Small-Business (46.4% of reviews)
Entry-Level Pricing
$6.00 Per Month
Free Trial is available
Browse all 3 pricing plansZoho Mail
Star Rating
(701)4.4 out of 5
Market Segments
Small-Business (73.6% of reviews)
Entry-Level Pricing
0
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Workspace excels in collaboration tools, particularly with features like "Simultaneously Editing" and "Real-Time Communication," which received high ratings of 9.2 and 9.4 respectively. In contrast, Zoho Mail's collaboration features, while competent, do not match the same level of user satisfaction, with ratings of 8.7 for "Document Collaboration" and 8.4 for "Version Control."
- Reviewers mention that Google Workspace's "File Management" capabilities, such as "Device Syncing" and "Web Interface," are rated at 9.2 and 9.1, making it easier for users to access and manage files across devices. Zoho Mail, while functional, has lower ratings in this area, with "File Sharing" at 8.6, indicating a less seamless experience.
- G2 users highlight the superior "Ease of Setup" in Google Workspace, rated at 9.2, which allows businesses to get started quickly. In comparison, Zoho Mail's setup process is rated lower at 8.5, suggesting that users may face more challenges during initial configuration.
- Users on G2 appreciate Google Workspace's "Quality of Support," which is rated at 8.6, indicating a reliable support system. Conversely, Zoho Mail's support rating of 8.3 suggests that users may not receive the same level of assistance when encountering issues.
- Reviewers mention that Google Workspace's "Generative AI" features, particularly "AI Text Generation" and "AI Text Summarization," are rated at 8.5, showcasing its advanced capabilities. Zoho Mail, however, shines in this area with higher ratings of 9.0 for both features, indicating a stronger focus on AI-driven functionalities.
- Users say that Google Workspace's "Task Management" features, such as "Task Prioritization" and "To-Do Lists," are rated at 9.3 and 9.5, respectively, making it a robust tool for productivity. In contrast, Zoho Mail's task management features are rated lower, with "Task Management" at 8.4, suggesting less effectiveness in helping users stay organized.
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Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Zoho Mail
Free
0
Get started for free!
- 5GB /User Mailbox Storage
- Online office apps (Writer, Sheet, Show)
- Integrated chat
Free Trial
Google Workspace
Free Trial is available
Zoho Mail
Free Trial is available
Ratings
Meets Requirements
9.1
34,141
8.9
589
Ease of Use
9.2
34,291
9.0
589
Ease of Setup
9.2
7,787
8.5
228
Ease of Admin
9.1
7,470
8.7
200
Quality of Support
8.6
26,914
8.3
519
Has the product been a good partner in doing business?
9.0
6,804
8.7
191
Product Direction (% positive)
8.6
32,867
8.5
571
Features by Category
File Management
9.2
7731
Not enough data
9.1
7790
Not enough data
9.0
7881
Not enough data
8.9
7918
Not enough data
9.0
7517
Not enough data
Collaboration
9.0
7310
Not enough data
9.4
8084
Not enough data
9.2
7606
Not enough data
8.8
6594
Not enough data
Administration
9.1
5775
Not enough data
9.1
5552
Not enough data
9.0
5604
Not enough data
9.1
5565
Not enough data
8.4
6045
Not enough data
8.7
5059
Not enough data
9.1
6165
Not enough data
Platform
9.1
1453
Not enough data
9.3
1856
Not enough data
8.9
1469
Not enough data
8.9
1399
Not enough data
8.9
1245
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.7
1847
Not enough data
8.8
1984
Not enough data
8.6
1803
Not enough data
Business Instant Messaging
9.0
1947
Not enough data
8.9
1981
Not enough data
Business Instant Messaging
9.0
2028
Not enough data
9.1
2095
Not enough data
8.7
1648
Not enough data
Generative AI - Business Instant Messaging
8.4
59
Not enough data
AI - Business Instant Messaging
8.3
56
Not enough data
8.7
58
Not enough data
8.4
57
Not enough data
8.7
56
Not enough data
Browser
Not enough data
9.9
13
Not enough data
9.5
13
Not enough data
9.6
12
User Tools
Not enough data
9.0
12
Not enough data
9.6
12
Not enough data
9.7
12
Editing Tools
Not enough data
9.3
12
Not enough data
9.5
11
Workspace Options
Not enough data
9.2
12
Not enough data
9.2
11
Presenter Tools
8.9
2400
Not enough data
8.4
2014
Not enough data
8.3
1899
Not enough data
8.7
2313
Not enough data
Conferencing Options
9.0
2652
Not enough data
9.0
2716
Not enough data
9.1
2802
Not enough data
Application Tools
8.7
2073
Not enough data
8.5
2149
Not enough data
9.1
2449
Not enough data
Platform Basics
8.7
1363
Not enough data
8.8
1361
Not enough data
9.5
1386
Not enough data
Platform Content
8.6
1266
Not enough data
8.1
1279
Not enough data
8.4
1216
Not enough data
9.5
1364
Not enough data
Platform Additional Functionality
8.8
1173
Not enough data
9.1
1278
Not enough data
9.4
1301
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Calculating
9.0
1284
Not enough data
8.9
1186
Not enough data
Insights
8.7
1161
Not enough data
8.9
1228
Not enough data
Editing
8.5
1167
Not enough data
9.4
1299
Not enough data
8.9
1230
Not enough data
Functionality
8.8
1038
Not enough data
9.2
1226
Not enough data
9.1
1249
Not enough data
9.6
1328
Not enough data
Applications
9.4
634
Not enough data
9.4
627
Not enough data
8.5
595
Not enough data
Collaboration
9.4
626
Not enough data
9.0
567
Not enough data
9.4
629
Not enough data
Management
9.3
617
Not enough data
9.1
605
Not enough data
9.6
632
Not enough data
Task Creation
Not enough data
9.3
39
Not enough data
8.8
39
Not enough data
8.8
36
Not enough data
9.1
36
Task Management
Not enough data
9.3
39
Not enough data
9.5
40
Not enough data
8.9
37
Not enough data
9.2
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Collaboration Tools
8.9
3396
Not enough data
9.0
1668
Not enough data
8.2
1318
Not enough data
9.0
1743
Not enough data
8.5
1497
Not enough data
Meeting Coordination
9.0
3312
Not enough data
8.4
2761
Not enough data
8.7
3046
Not enough data
9.1
1714
Not enough data
Software Type
9.0
3304
Not enough data
9.2
1776
Not enough data
8.7
1456
Not enough data
Survey Management
9.0
836
Not enough data
9.1
859
Not enough data
8.4
816
Not enough data
9.0
833
Not enough data
Survey Customization
8.5
693
Not enough data
8.4
739
Not enough data
8.6
737
Not enough data
8.5
585
Not enough data
Survey Insights
8.8
821
Not enough data
8.5
593
Not enough data
9.0
797
Not enough data
9.0
797
Not enough data
Calendar View
9.3
842
9.0
57
9.2
820
9.1
58
Shared Calendar
9.3
855
9.2
57
9.2
828
9.3
54
Accessibility
9.0
678
8.9
53
8.7
727
9.0
53
Integration
9.2
786
9.2
53
9.0
773
9.3
49
9.0
777
9.3
52
Notifications
9.1
808
9.2
52
8.9
683
9.0
49
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Design
8.7
856
Not enough data
8.5
871
Not enough data
8.5
862
Not enough data
Collaboration
9.4
937
Not enough data
9.4
927
Not enough data
File Types
9.3
941
Not enough data
9.0
914
Not enough data
8.8
700
Not enough data
Edit & Revise
9.1
920
Not enough data
9.0
881
Not enough data
9.3
950
Not enough data
Integrate & Embed
9.4
883
Not enough data
9.1
756
Not enough data
9.2
827
Not enough data
Operating System
9.2
805
Not enough data
9.1
785
Not enough data
8.5
574
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Security - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Convenience and automation - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support and service - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced management and features - Domain Registrar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.4
379
Not enough data
8.8
381
Not enough data
8.4
348
Not enough data
8.5
356
Not enough data
Growth
8.4
290
Not enough data
8.5
318
Not enough data
8.4
293
Not enough data
8.1
276
Not enough data
8.6
300
Not enough data
Content
8.8
346
Not enough data
8.8
359
Not enough data
8.7
354
Not enough data
8.7
99
Not enough data
Support
8.5
112
Not enough data
Categories
Categories
Shared Categories
Google Workspace and Zoho Mail are categorized as Note-Taking Software, Calendar, and Email
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Survey, Video Conferencing, and AI Chatbots
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Mail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.7%
Information Technology and Services
8.4%
Computer Software
7.3%
Marketing and Advertising
6.5%
Higher Education
5.2%
Other
63.8%
Information Technology and Services
14.0%
Marketing and Advertising
8.3%
Computer Software
8.2%
Telecommunications
3.0%
Financial Services
2.7%
Other
63.9%
Most Helpful Reviews
Google Workspace
Most Helpful Favorable Review
Sofia T.
Verified User in Education Management
Google Docs is able to have all your documents at any time from any device just by entering with your email account. It offers you the possibility to create or edit your files very easily, has many useful tools such as spell checking according to the...
Most Helpful Critical Review
Verified User in Computer Software
Lack of multi-screen support, lack of display controls, lack of default settings for video on or off. Presentations in Meet are difficult as the presenter as you cannot see the audience. While there are advantages to it being browser-based, many of the...
Zoho Mail
Most Helpful Favorable Review
J Reese K.
Verified User in Marketing and Advertising
This system packs a serious punch. It simple enough for a plebeian like me to understand how to create aliases, link a custom domain, establish permissions, forwarding rules, and new users. The Zoho branded mobile apps keep you in touch with the core of...
Most Helpful Critical Review
Alberto B.
Verified User in Consumer Services
Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email...
Sofia T.
Verified User in Education Management
Google Docs is able to have all your documents at any time from any device just by entering with your email account. It offers you the possibility to create or edit your files very easily, has many useful tools such as spell checking according to the...
J Reese K.
Verified User in Marketing and Advertising
This system packs a serious punch. It simple enough for a plebeian like me to understand how to create aliases, link a custom domain, establish permissions, forwarding rules, and new users. The Zoho branded mobile apps keep you in touch with the core of...
Verified User in Computer Software
Lack of multi-screen support, lack of display controls, lack of default settings for video on or off. Presentations in Meet are difficult as the presenter as you cannot see the audience. While there are advantages to it being browser-based, many of the...
Alberto B.
Verified User in Consumer Services
Poor support. We're having a problem receiving emails sent to email accounts hosted on ZoHo from a particular domain that worked fine till about a month ago. We can receive emails from this particular domain on other email accounts hosted by other email...
Discussions
Internet Connection
25 comments
LG
Yes it working on it asap it will be clear..Read more
Is there a way to see everyone all at once on the screen?
21 comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
Does this integrate well with other Zoho products?
7 comments
ST
Yes, for sure. Zoho mail can be integrated with other Zoho products seamlesslyRead more
Is Zoho Mail free?
4 comments
AH
There is a free version available but you can only use it with the online site or the zoho mail mobile app. It does not offer imap or pop for use with 3rd...Read more
How good is Zoho Mail?
3 comments
SS
A dependable and easy-to-use email service is Zoho Mail. It provides high security, a large feature set, and an easy-to-use interface. It's a good option for...Read more
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