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Compare Glassbox and Microsoft Clarity

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Glassbox
Glassbox
(748)
4.9 out of 5
Glassbox
By Glassbox
Get a quote
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Microsoft Clarity
Microsoft Clarity
(37)
4.5 out of 5
Microsoft Clarity
By Microsoft
At a Glance
Glassbox
Glassbox
Star Rating
(748)4.9 out of 5
Market Segments
Enterprise (77.8% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Glassbox
Microsoft Clarity
Microsoft Clarity
Star Rating
(37)4.5 out of 5
Market Segments
Small-Business (63.9% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Microsoft Clarity
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Glassbox excels in Quality of Support with a score of 9.8, while Microsoft Clarity falls short with a score of 7.9. Reviewers mention that Glassbox's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
  • Reviewers mention that Glassbox offers superior Real-Time Monitoring capabilities, scoring a perfect 10.0, compared to Microsoft Clarity's 9.9. Users say this feature allows them to track user interactions as they happen, providing immediate insights into user behavior.
  • G2 users highlight Glassbox's advanced User Behavior Tracking features, such as Click Tracking and Eye Tracking, both scoring 9.8. In contrast, Microsoft Clarity's scores of 8.8 and 6.7 respectively indicate a less comprehensive approach, with users noting that Glassbox provides deeper insights into user engagement.
  • Users on G2 report that Glassbox's Custom Event Tracking feature is highly effective, scoring 10.0, while Microsoft Clarity's score of 7.7 suggests limitations. Reviewers mention that Glassbox allows for more tailored tracking of specific user actions, enhancing data analysis.
  • Reviewers mention that Glassbox shines in Product Analytics, achieving a perfect score of 10.0 across various metrics, while Microsoft Clarity's scores are generally lower. Users say this comprehensive analytics suite helps them make informed decisions based on detailed user data.
  • Users report that Glassbox's Session Replay feature, scoring 9.9, provides a more detailed view of user interactions compared to Microsoft Clarity's score of 9.2. Reviewers mention that this functionality is crucial for understanding user journeys and improving website performance.
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Digital Analytics
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(167)
Digital Analytics
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Digital Analytics
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Pricing
Entry-Level Pricing
Glassbox
No pricing available
Microsoft Clarity
No pricing available
Free Trial
Glassbox
No trial information available
Microsoft Clarity
No trial information available
Ratings
Meets Requirements
9.8
680
8.6
28
Ease of Use
9.7
681
8.9
29
Ease of Setup
9.8
416
9.2
13
Ease of Admin
9.8
337
9.2
10
Quality of Support
9.8
680
7.9
17
Has the product been a good partner in doing business?
9.9
341
9.3
9
Product Direction (% positive)
9.9
672
10.0
23
Features by Category
Digital AnalyticsHide 27 FeaturesShow 27 Features
9.9
13,770
Not enough data
Metrics
9.9
537
Not enough data
9.8
535
Not enough data
9.9
534
Not enough data
9.9
535
Not enough data
9.9
530
Not enough data
9.9
519
Not enough data
9.9
514
Not enough data
9.9
519
Not enough data
9.9
517
Not enough data
Reporting
9.9
534
Not enough data
9.9
520
Not enough data
9.8
515
Not enough data
9.9
514
Not enough data
9.9
512
Not enough data
9.9
504
Not enough data
9.9
515
Not enough data
Other
9.9
506
Not enough data
9.9
492
Not enough data
9.9
489
Not enough data
9.9
483
Not enough data
9.9
478
Not enough data
9.8
477
Not enough data
9.9
476
Not enough data
Administration
9.9
504
Not enough data
9.9
481
Not enough data
9.9
520
Not enough data
9.8
510
Not enough data
Mobile App AnalyticsHide 14 FeaturesShow 14 Features
10.0
6,476
Not enough data
User Identification
9.9
472
Not enough data
10.0
473
Not enough data
10.0
477
Not enough data
Tracking & Reporting
10.0
464
Not enough data
10.0
461
Not enough data
10.0
458
Not enough data
9.9
456
Not enough data
10.0
466
Not enough data
10.0
462
Not enough data
Metrics
10.0
449
Not enough data
9.9
459
Not enough data
10.0
460
Not enough data
10.0
457
Not enough data
10.0
462
Not enough data
User ResearchHide 13 FeaturesShow 13 Features
9.8
1,826
Not enough data
User Response Methods
10.0
149
Not enough data
10.0
168
Not enough data
10.0
151
Not enough data
9.9
147
Not enough data
9.6
149
Not enough data
Participant Selection
10.0
155
Not enough data
9.2
137
Not enough data
10.0
156
Not enough data
9.2
136
Not enough data
Insights
10.0
144
Not enough data
10.0
143
Not enough data
10.0
141
Not enough data
Generative AI
10.0
50
Not enough data
Session ReplayHide 10 FeaturesShow 10 Features
9.8
4,966
7.2
110
User Behavior
9.8
495
|
Verified
8.8
13
9.8
497
|
Verified
6.7
11
9.8
491
|
Verified
7.7
13
9.8
492
|
Verified
7.1
11
A/B Testing
9.8
477
|
Verified
6.5
13
9.8
483
Feature Not Available
9.8
503
|
Verified
7.9
13
9.9
471
|
Verified
6.9
12
Visitor Information
9.9
518
|
Verified
7.2
13
9.8
539
|
Verified
6.4
11
Product AnalyticsHide 8 FeaturesShow 8 Features
10.0
3,537
Not enough data
Product Analytics
10.0
437
Not enough data
10.0
439
Not enough data
10.0
440
Not enough data
10.0
443
Not enough data
9.9
446
Not enough data
10.0
439
Not enough data
9.9
458
Not enough data
10.0
435
Not enough data
E-Commerce AnalyticsHide 10 FeaturesShow 10 Features
10.0
2,687
Not enough data
Analytics
10.0
291
Not enough data
10.0
291
Not enough data
10.0
290
Not enough data
10.0
293
Not enough data
10.0
290
Not enough data
10.0
304
Not enough data
Administration
10.0
302
Not enough data
10.0
285
Not enough data
10.0
286
Not enough data
Generative AI
10.0
55
Not enough data
Digital Experience Monitoring (DEM)Hide 10 FeaturesShow 10 Features
10.0
4,235
Not enough data
Experience
10.0
428
Not enough data
9.9
429
Not enough data
9.9
431
Not enough data
Management
10.0
402
Not enough data
9.9
425
Not enough data
9.9
424
Not enough data
Performance
10.0
424
Not enough data
10.0
425
Not enough data
10.0
423
Not enough data
10.0
424
Not enough data
Customer Journey MappingHide 5 FeaturesShow 5 Features
10.0
1,466
Not enough data
Platform Basics
10.0
329
Not enough data
9.9
332
Not enough data
10.0
325
Not enough data
10.0
326
Not enough data
10.0
154
Not enough data
Customer Journey AnalyticsHide 9 FeaturesShow 9 Features
9.9
4,185
Not enough data
Platform Basics
9.9
462
|
Verified
Not enough data
9.8
467
|
Verified
Not enough data
Platform Data
9.9
464
|
Verified
Not enough data
9.9
463
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
Platform Additional Functionality
9.8
465
|
Verified
Not enough data
9.9
458
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
9.9
2,085
Not enough data
Feedback Management
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
Feedback Analysis
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Not enough data
Feedback Sources
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Not enough data
Generative AI
10.0
59
Not enough data
Feature Not Available
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
10.0
2,670
Not enough data
Generative AI
10.0
58
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
287
Not enough data
10.0
266
Not enough data
10.0
265
Not enough data
9.6
260
Not enough data
Process Management
10.0
261
Not enough data
10.0
261
Not enough data
10.0
264
Not enough data
10.0
276
Not enough data
System Management
10.0
239
Not enough data
10.0
233
Not enough data
Heatmap ToolsHide 9 FeaturesShow 9 Features
9.9
4,161
8.2
114
Analysis
9.9
474
8.2
13
9.9
475
7.5
12
9.9
459
7.9
13
9.9
458
7.5
12
9.9
460
8.2
13
Reporting
10.0
461
9.0
13
9.9
461
9.2
12
9.9
459
8.5
13
10.0
454
7.7
13
Mobile AnalyticsHide 5 FeaturesShow 5 Features
10.0
2,287
Not enough data
Metrics
10.0
449
Not enough data
9.9
459
Not enough data
10.0
460
Not enough data
10.0
457
Not enough data
10.0
462
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
10.0
6,410
Not enough data
Variation Testing
10.0
422
Not enough data
10.0
422
Not enough data
10.0
425
Not enough data
10.0
430
Not enough data
10.0
420
Not enough data
10.0
423
Not enough data
Reporting
10.0
452
Not enough data
10.0
450
Not enough data
Personalization
10.0
439
Not enough data
10.0
422
Not enough data
10.0
418
Not enough data
Administration
10.0
420
Not enough data
10.0
421
Not enough data
10.0
423
Not enough data
10.0
423
Not enough data
Categories
Categories
Shared Categories
Glassbox
Glassbox
Microsoft Clarity
Microsoft Clarity
Glassbox and Microsoft Clarity are categorized as Session Replay and Heatmap Tools
Unique Categories
Glassbox
Microsoft Clarity
Microsoft Clarity has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Glassbox
Small-Business(50 or fewer emp.)
4.7%
Mid-Market(51-1000 emp.)
17.5%
Enterprise(> 1000 emp.)
77.8%
Microsoft Clarity
Microsoft Clarity
Small-Business(50 or fewer emp.)
63.9%
Mid-Market(51-1000 emp.)
27.8%
Enterprise(> 1000 emp.)
8.3%
Reviewers' Industry
Glassbox
Glassbox
Financial Services
35.5%
Insurance
12.0%
Retail
11.3%
Telecommunications
5.6%
Banking
3.6%
Other
32.0%
Microsoft Clarity
Microsoft Clarity
Information Technology and Services
21.6%
Computer Software
18.9%
Marketing and Advertising
16.2%
Non-Profit Organization Management
5.4%
Wholesale
2.7%
Other
35.1%
Most Helpful Reviews
Glassbox
Glassbox
Most Helpful Favorable Review
Thomas O.
TO
Thomas O.
Verified User in Financial Services

Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...

Most Helpful Critical Review
LJ
Logan J.
Verified User in Banking

It may be my lack of experience with the tool but I have feel like Glassbox is clunky.

Microsoft Clarity
Microsoft Clarity
Most Helpful Favorable Review
Bhavik N.
BN
Bhavik N.
Verified User in Information Technology and Services

Microsoft clarity has helped me to identify key areas where users click on the website and where I can place CTAs. Their video recording feature is the best. One can easily identify where the user is wandering on the website.

Most Helpful Critical Review
Verified User
G
Verified User in Hospital & Health Care

I find the dashboard confusing and contains too many variables to be useful. It would be easier if Clarity started with the "industry best practice" KPI's and let us customize from there. Similarly, drilling down into each area, there are way too many...

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Glassbox
Glassbox Alternatives
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Microsoft Clarity
Microsoft Clarity Alternatives
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Discussions
Glassbox
Glassbox Discussions
When do we get to utilize Customer Journey Maps?
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
David G.
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
David G.
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
See all discussions
Microsoft Clarity
Microsoft Clarity Discussions
How can I customize the dashboard to what I would like at a very simplified high level overview?
1 comment
MC
Hi Andrea! Thanks for the inquiry, we currently don't support this feature. We will take this feedback into consideration for our future roadmap. Read more
What is Microsoft Clarity used for?
1 comment
Ram M.
RM
To monitor the user behaviour of the website and tracking the heatmap of the entire website.Read more
Monty the Mongoose crying
Microsoft Clarity has no more discussions with answers
See all discussions
Ask Glassbox a QuestionContact Glassbox
Ask Clarity a QuestionContact Clarity

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Add Product
Glassbox
Glassbox
Get a quote
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Microsoft Clarity
Microsoft Clarity