Compare Gladly and Gorgias 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (81.9% of reviews)
Entry-Level Pricing
$180.00 1 Support Hero Per Month
$10.00
Gladly
Star Rating
(983)4.7 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$180.00 1 Support Hero Per Month
Browse all 2 pricing plansGorgias
Star Rating
(520)4.6 out of 5
Market Segments
Small-Business (81.9% of reviews)
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gladly excels in ticket creation user experience with a score of 9.4, while Gorgias scores slightly lower at 9.0. Reviewers mention that Gladly's interface is more intuitive, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Gladly offers superior response automation features, scoring 9.3 compared to Gorgias's 8.5. Users on G2 appreciate Gladly's ability to automate responses effectively, which helps in reducing response times and improving customer satisfaction.
- Users say that Gladly's quality of support is rated at 9.4, while Gorgias is at 9.2. Reviewers highlight that Gladly's support team is more responsive and helpful, providing better assistance during critical issues.
- G2 users report that Gladly shines in its omnichannel capabilities, scoring 9.3, while Gorgias scores 8.9. Reviewers mention that Gladly seamlessly integrates various communication channels, allowing for a more cohesive customer experience.
- Users on G2 highlight that Gladly's customer profiles feature scores 9.4, compared to Gorgias's 8.7. Reviewers say that Gladly provides more comprehensive customer insights, enabling agents to personalize interactions more effectively.
- Reviewers mention that Gladly's integration capabilities score 9.2, while Gorgias is at 8.7. Users report that Gladly offers a wider range of integrations with other tools, making it easier to streamline workflows and enhance productivity.
Featured Products
Sponsored
Alhena AI
(34)
Customer Self-Service
Visit Website
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Gladly
Hero Package
$180.00
1 Support Hero Per Month
Billed annually, 10 hero minimum
$0.60 per assisted conversation when you opt in.
- Multi-channel communication
- Unified customer view
- People Match®
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Gladly
No trial information availableGorgias
Free Trial is available
Ratings
Meets Requirements
9.3
682
8.9
386
Ease of Use
9.5
688
9.2
391
Ease of Setup
9.3
199
8.9
202
Ease of Admin
9.2
146
9.2
199
Quality of Support
9.4
652
9.2
372
Has the product been a good partner in doing business?
9.6
146
9.4
194
Product Direction (% positive)
9.4
655
8.9
346
Features by Category
Ticket and Case Management
9.4
151
|
Verified
9.0
173
9.3
147
|
Verified
9.2
175
9.4
158
|
Verified
8.9
173
9.3
158
|
Verified
8.5
162
9.2
132
|
Verified
8.3
124
9.3
157
|
Verified
8.8
160
9.3
147
|
Verified
9.0
163
9.4
160
|
Verified
8.9
160
Generative AI
8.0
23
Feature Not Available
8.0
24
Feature Not Available
Communication Channels
9.6
167
|
Verified
9.0
139
9.5
171
|
Verified
9.1
152
9.5
164
|
Verified
8.8
143
9.1
132
|
Verified
8.6
151
9.2
160
|
Verified
8.4
84
Platform
8.6
96
|
Verified
7.4
90
8.8
182
|
Verified
8.6
117
9.2
108
|
Verified
8.9
131
9.2
107
|
Verified
8.7
130
8.9
107
|
Verified
8.2
123
9.4
108
|
Verified
8.4
127
Channels
9.5
358
Not enough data
9.3
292
Not enough data
9.5
329
Not enough data
9.3
323
Not enough data
9.5
364
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
9.1
325
Not enough data
9.2
329
Not enough data
9.2
306
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
281
Not enough data
9.0
314
Not enough data
9.1
305
Not enough data
Administrative
9.4
329
Not enough data
9.3
282
Not enough data
9.2
319
Not enough data
9.4
320
Not enough data
9.3
287
Not enough data
Responses
8.2
14
Not enough data
9.4
14
Not enough data
8.6
14
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
8.6
11
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
9.8
7
Not enough data
9.0
7
Not enough data
Conversational Platform
9.0
263
Not enough data
9.3
238
Not enough data
9.2
240
Not enough data
9.4
212
Not enough data
Support Automation
9.1
253
Not enough data
9.1
247
Not enough data
9.1
232
Not enough data
9.0
219
Not enough data
Generative AI
8.9
68
Not enough data
9.0
67
Not enough data
Customer Support
8.9
32
Not enough data
8.5
28
Not enough data
8.9
30
Not enough data
Automation
9.0
29
Not enough data
9.0
31
Not enough data
8.8
30
Not enough data
Artificial Intelligence
8.8
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
Generative AI
9.0
55
Feature Not Available
9.1
56
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.5
274
|
Verified
8.9
162
9.3
299
|
Verified
8.6
175
9.4
244
|
Verified
8.6
117
9.4
253
|
Verified
8.6
115
9.1
202
8.7
89
Internal Use
8.8
182
|
Verified
8.6
117
9.4
264
|
Verified
9.0
145
9.2
224
|
Verified
8.7
106
9.5
280
|
Verified
8.8
128
9.4
270
|
Verified
8.9
136
9.4
304
|
Verified
8.7
158
Generative AI
9.3
47
Feature Not Available
Self-Service Experience
9.5
205
8.6
159
9.3
191
8.4
151
9.1
157
8.4
116
9.1
163
7.8
134
9.1
183
8.3
150
Self-Service Platform
9.4
175
8.6
146
9.4
186
8.4
169
9.2
177
7.9
139
9.4
173
8.8
171
Generative AI
9.2(won by default)
35
Feature Not Available
9.2(won by default)
35
Feature Not Available
Process
9.2(won by 0.5)
151
8.7
140
9.4(won by 0.3)
166
9.1
169
9.4(won by 0.1)
154
9.3
167
Channels
9.7(won by 0.2)
207
9.5
168
9.4(won by 0.5)
161
8.9
159
9.5(won by 0.4)
197
9.1
141
9.4(won by 1.1)
197
8.3
83
9.6(won by 1.2)
198
8.4
86
Insight
9.2(won by 0.7)
170
8.5
104
9.3(won by 0.8)
171
8.5
137
9.5(won by 0.8)
156
8.7
108
9.6(won by 0.6)
157
9.0
133
Generative AI
8.8
21
Feature Not Available
8.6
21
Feature Not Available
Categories
Categories
Shared Categories
Gladly and Gorgias are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Customer Service Automation, Conversational Support, Contact Center, and AI Agents
Gorgias has no unique categories
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.3%
Consumer Services
15.0%
Furniture
9.7%
Apparel & Fashion
7.8%
Consumer Goods
6.3%
Other
36.9%
Retail
21.4%
Apparel & Fashion
14.7%
Consumer Goods
12.0%
Food & Beverages
9.8%
Consumer Services
6.7%
Other
35.4%
Most Helpful Reviews
Gladly
Most Helpful Favorable Review
Cheryl K.
Verified User in Retail
As the phone is ringing, I know my customers name, their address, their shopping history and any major life events (moving, wedding, baby) before I even pick up the call
Most Helpful Critical Review
Verified User in Retail
Integration is not there. There is no easy simple way to add people to the system and some of the options are hard to find.
Gorgias
Most Helpful Favorable Review
Verified User in Retail
The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
Most Helpful Critical Review
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Cheryl K.
Verified User in Retail
As the phone is ringing, I know my customers name, their address, their shopping history and any major life events (moving, wedding, baby) before I even pick up the call
Verified User in Retail
The communication with Gorgias team is great. They've helped us setup many things we needed to make operations smoother. We came from Zendesk, who are the industry benchmark, and Gorgias didn't disappoint.
Verified User in Retail
Integration is not there. There is no easy simple way to add people to the system and some of the options are hard to find.
Verified User in Retail
The number of update flags that are requested on an hourly/daily basis, stifling the flow a lot since it breaks the program I'm using (chrome) and makes the situation really lag.
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Is gorgias a CRM tool?
2 comments
MG
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
What does gorgias integrate with?
2 comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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