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- Genesys Cloud CX-vs-Verint Workforce Management
Compare Genesys Cloud CX and Verint Workforce Management 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Enterprise (54.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Genesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXVerint Workforce Management
Star Rating
(141)4.2 out of 5
Market Segments
Enterprise (54.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in its AI capabilities, particularly with features like AI Text Generation and AI Text Summarization, which received high ratings of 8.2 and 9.0 respectively. In contrast, Verint Workforce Management's AI features, while competent, received lower scores, indicating a less robust offering in this area.
- Reviewers mention that Genesys Cloud CX provides superior ease of use, with a score of 8.9 compared to Verint's 8.4. This is particularly evident in its intuitive interface and seamless integration of features, making it more user-friendly for everyday tasks.
- G2 users highlight that Genesys Cloud CX's omnichannel capabilities, especially in voice and social media channels, are rated highly at 9.1 and 9.0 respectively. Verint, while offering solid features, does not match the same level of integration across multiple channels, which can limit user experience.
- Users on G2 report that Genesys Cloud CX shines in its workforce management features, particularly in Agent Availability and Skills Management, both rated at 8.7. Verint's scores in these areas are slightly lower, indicating that Genesys may provide a more effective solution for managing agent resources.
- Reviewers mention that Genesys Cloud CX's reporting and analytics features are more advanced, with a score of 8.4 for Performance Analysis, compared to Verint's 7.9. This suggests that Genesys offers more comprehensive insights into performance metrics, which can be crucial for decision-making.
- Users say that Genesys Cloud CX's customization options, particularly in the Customization Interface, scored 8.7, allowing for greater flexibility in tailoring the software to specific business needs. Verint's customization features, while present, do not offer the same level of adaptability, which may be a drawback for some users.
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Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableVerint Workforce Management
No pricing availableFree Trial
Genesys Cloud CX
Free Trial is available
Verint Workforce Management
No trial information availableRatings
Meets Requirements
8.6
985
8.4
88
Ease of Use
8.9
992
8.4
104
Ease of Setup
8.3
564
7.7
57
Ease of Admin
8.4
551
7.8
32
Quality of Support
8.1
942
8.1
84
Has the product been a good partner in doing business?
8.4
547
8.3
32
Product Direction (% positive)
8.7
888
8.0
88
Features by Category
Messenger
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Not enough data
Channels
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Not enough data
Customers
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Not enough data
Dialing Options
8.9
132
Not enough data
8.9
116
Not enough data
8.8
114
Not enough data
Agent Tools
8.8
118
Not enough data
8.6
112
Not enough data
8.6
126
Not enough data
9.1
149
Not enough data
Automation
8.7
110
Not enough data
8.7
92
Not enough data
9.2
134
Not enough data
8.8
95
Not enough data
8.8
128
Not enough data
Quality Assurance
8.7
141
Not enough data
8.6
132
Not enough data
7.7
143
Not enough data
Engagement
8.4
122
Not enough data
8.1
142
Not enough data
8.2
130
Not enough data
Performance
8.5
137
Not enough data
8.9
135
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.1
313
|
Verified
Not enough data
8.2
173
Not enough data
8.5
206
|
Verified
Not enough data
8.4
174
|
Verified
Not enough data
8.3
205
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
364
|
Verified
Not enough data
8.7
373
|
Verified
Not enough data
8.7
310
|
Verified
Not enough data
8.3
204
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
9.1
286
|
Verified
Not enough data
8.8
273
|
Verified
Not enough data
8.6
214
Not enough data
Administrative
8.3
327
|
Verified
Not enough data
8.7
367
|
Verified
Not enough data
7.5
402
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.4
229
Not enough data
Responses
9.2
30
Not enough data
9.4
32
Not enough data
8.7
29
Not enough data
Automation - AI Agents
9.2
6
Not enough data
9.3
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
Platform
8.9
31
Not enough data
9.4
31
Not enough data
9.1
29
Not enough data
Autonomy - AI Agents
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.5
45
Not enough data
8.7
44
Not enough data
9.1
46
Not enough data
8.5
47
Not enough data
8.3
42
Not enough data
Platform
8.8
43
Not enough data
8.9
46
Not enough data
9.0
43
Not enough data
8.6
46
Not enough data
8.2
40
Not enough data
8.8
48
Not enough data
8.7
44
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.7
157
8.3
31
|
Verified
8.6
147
8.3
29
|
Verified
8.5
138
8.5
31
|
Verified
8.2
135
8.2
28
|
Verified
7.9
103
7.7
22
|
Verified
Administration
8.0
129
7.8
27
|
Verified
8.4
148
7.9
29
|
Verified
8.4
155
7.9
29
|
Verified
7.9
129
8.1
30
|
Verified
8.5
138
8.6
30
|
Verified
Administration
9.3
22
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
Security
9.4
21
Not enough data
9.6
20
Not enough data
Messaging Channels
9.0
26
Not enough data
9.2
27
Not enough data
9.2
29
Not enough data
9.0
28
Not enough data
Administration
9.0
30
Not enough data
9.0
28
Not enough data
8.7
28
Not enough data
9.0
31
Not enough data
Platform
8.7
126
Not enough data
7.8
111
Not enough data
8.8
145
Not enough data
9.1
147
Not enough data
8.8
142
Not enough data
9.1
140
Not enough data
9.1
141
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.9
134
Not enough data
8.8
130
Not enough data
Administrative
9.0
139
Not enough data
8.1
140
Not enough data
Customer Support
9.0
28
Not enough data
8.9
30
Not enough data
8.4
28
Not enough data
Automation
8.8
27
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
Artificial Intelligence
9.0
29
Not enough data
8.8
29
Not enough data
9.1
27
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
153
|
Verified
Not enough data
8.4
156
|
Verified
Not enough data
8.4
112
Not enough data
8.4
124
Not enough data
8.5
79
Not enough data
Internal Use
8.5
153
|
Verified
Not enough data
8.6
148
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Not enough data
Channels
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Not enough data
Insight
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Not enough data
Generative AI
Feature Not Available
Not enough data
Basic Communication
9.6
53
Not enough data
7.8
37
Not enough data
8.7
42
Not enough data
8.5
39
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
Access
8.3
44
Not enough data
8.2
38
Not enough data
8.2
39
Not enough data
Advanced Features
8.8
51
Not enough data
8.7
45
Not enough data
9.2
51
Not enough data
Calling
9.3
40
Not enough data
8.2
34
Not enough data
8.8
39
Not enough data
8.6
39
Not enough data
Contacts
8.4
38
Not enough data
8.3
36
Not enough data
8.6
34
Not enough data
Insights
8.4
35
Not enough data
8.7
37
Not enough data
8.6
38
Not enough data
8.3
33
Not enough data
8.1
32
Not enough data
Extensions
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Not enough data
Features
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
7.3
31
Not enough data
7.6
29
Not enough data
8.5
39
Not enough data
8.4
39
Not enough data
7.8
30
Not enough data
8.0
36
Not enough data
8.2
34
Workforce Management Platform Features
Not enough data
8.3
55
Not enough data
8.5
61
Not enough data
8.8
62
Not enough data
8.0
62
Not enough data
7.9
56
Not enough data
Feature Not Available
Not enough data
8.4
57
Not enough data
7.9
54
Not enough data
7.3
42
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Genesys Cloud CX and Verint Workforce Management are categorized as Contact Center Workforce
Unique Categories
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Chatbots, Outbound Call Tracking, Social Customer Service, Live Chat, VoIP, Call Center Infrastructure (CCI), Contact Center, and Proactive Notification
Verint Workforce Management is categorized as Workforce Management
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.5%
Consumer Services
4.8%
Accounting
4.8%
Other
63.4%
Insurance
12.5%
Information Technology and Services
9.6%
Hospital & Health Care
8.8%
Financial Services
8.1%
Telecommunications
7.4%
Other
53.7%
Most Helpful Reviews
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Most Helpful Critical Review
Verified User in Consumer Goods
The terrible connection issues and bugs that are consistently experienced.
Verint Workforce Management
Most Helpful Favorable Review
Mahum A.
Verified User in Financial Services
Cloud workforce management with safe and reliable use.
Most Helpful Critical Review
Verified User in Information Technology and Services
it is a bit slow and takes way too long to save updates
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Mahum A.
Verified User in Financial Services
Cloud workforce management with safe and reliable use.
Verified User in Consumer Goods
The terrible connection issues and bugs that are consistently experienced.
Verified User in Information Technology and Services
it is a bit slow and takes way too long to save updates
Alternatives
Discussions
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Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
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