Compare Genesys Cloud CX and VCC Live 
At a Glance
Market Segments
Mid-Market (46.3% of reviews)
Mid-Market (50.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Genesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXVCC Live
Star Rating
(135)4.7 out of 5
Market Segments
Mid-Market (50.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in its AI capabilities, particularly with its AI Text Generation feature, which received a score of 8.2. In contrast, VCC Live's AI Text Generation scored lower at 7.3, indicating that Genesys may provide a more robust AI-driven experience.
- Reviewers mention that VCC Live shines in its Quality of Support, scoring 9.1 compared to Genesys Cloud CX's 8.1. This suggests that users may find VCC Live more responsive and helpful when issues arise.
- G2 users highlight the superior Predictive Dialer feature in VCC Live, which scored 9.3, while Genesys Cloud CX scored 8.8. This indicates that VCC Live may offer a more effective solution for businesses relying on predictive dialing.
- Users on G2 report that Genesys Cloud CX has a more user-friendly interface, with an Ease of Use score of 8.9 compared to VCC Live's 9.0. This suggests that while both platforms are easy to use, VCC Live may have a slight edge in overall user experience.
- Reviewers mention that Genesys Cloud CX's Workforce Management features, particularly in Agent Availability, scored 8.7, while VCC Live scored higher at 9.2. This indicates that VCC Live may provide better tools for managing agent schedules and availability.
- Users say that Genesys Cloud CX offers a more comprehensive Omnichannel experience, with a score of 8.6, while VCC Live matches this score. However, the specific channels and integrations available may differ, with Genesys being noted for its extensive capabilities in this area.
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Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Genesys Cloud CX
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
8.6
984
8.9
112
Ease of Use
8.9
991
9.0
114
Ease of Setup
8.3
563
8.9
102
Ease of Admin
8.4
550
8.6
98
Quality of Support
8.2
941
9.1
111
Has the product been a good partner in doing business?
8.4
546
9.4
95
Product Direction (% positive)
8.7
887
9.0
108
Features by Category
Messenger
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Not enough data
Channels
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Not enough data
Customers
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Not enough data
Dialing Options
8.8
131
8.3
34
|
Verified
8.9
115
8.6
30
|
Verified
8.8
113
9.3
38
|
Verified
Agent Tools
8.8
118
8.5
24
|
Verified
8.6
111
9.1
31
|
Verified
8.7
125
9.0
39
|
Verified
9.1
148
9.4
40
|
Verified
Automation
8.6
109
8.6
29
|
Verified
8.7
91
8.8
30
|
Verified
9.2
133
8.6
33
|
Verified
8.7
94
8.8
25
|
Verified
8.8
127
8.7
28
|
Verified
Quality Assurance
8.7
140
Not enough data
8.6
131
Not enough data
7.7
142
Not enough data
Engagement
8.4
121
Not enough data
8.1
141
Not enough data
8.1
129
Not enough data
Performance
8.5
136
Not enough data
8.9
134
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.1
312
|
Verified
9.1
69
|
Verified
8.2
172
7.8
38
|
Verified
8.5
205
|
Verified
7.9
35
|
Verified
8.4
173
|
Verified
8.4
44
|
Verified
8.3
204
|
Verified
8.6
48
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.7
363
|
Verified
8.9
58
|
Verified
8.7
372
|
Verified
9.0
58
|
Verified
8.7
309
|
Verified
8.9
59
|
Verified
8.2
203
|
Verified
8.1
24
8.4
214
|
Verified
9.2
59
|
Verified
9.1
285
|
Verified
9.2
63
|
Verified
8.8
272
|
Verified
8.8
55
|
Verified
8.6
213
8.7
56
|
Verified
Administrative
8.3
326
|
Verified
8.9
55
|
Verified
8.7
366
|
Verified
9.2
70
|
Verified
7.4
401
|
Verified
8.6
70
|
Verified
8.8
258
|
Verified
9.0
64
|
Verified
8.4
228
8.6
53
|
Verified
Responses
9.2
29
Not enough data
9.4
31
Not enough data
8.6
28
Not enough data
Automation - AI Agents
9.0
5
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
Platform
8.8
30
Not enough data
9.3
30
Not enough data
9.1
28
Not enough data
Autonomy - AI Agents
9.2
6
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.5
44
Not enough data
8.7
43
Not enough data
9.1
45
Not enough data
8.5
46
Not enough data
8.2
41
Not enough data
Platform
8.8
42
Not enough data
8.9
45
Not enough data
9.0
42
Not enough data
8.5
45
Not enough data
8.1
39
Not enough data
8.8
47
Not enough data
8.6
43
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.7
157
9.2
18
|
Verified
8.6
147
8.8
17
|
Verified
8.5
138
8.2
12
|
Verified
8.2
135
8.3
13
|
Verified
7.9
103
8.5
9
Administration
8.0
129
8.2
17
|
Verified
8.4
148
8.9
17
|
Verified
8.4
155
8.0
18
|
Verified
7.9
129
7.6
13
|
Verified
8.5
138
9.4
13
Administration
9.3
21
Not enough data
8.9
20
Not enough data
9.3
19
Not enough data
Security
9.4
20
Not enough data
9.6
19
Not enough data
Messaging Channels
9.0
25
Not enough data
9.2
26
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
Administration
9.0
29
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
8.9
30
Not enough data
Platform
8.7
125
8.6
24
7.8
110
7.2
19
8.8
144
8.8
31
9.1
146
9.0
29
8.8
141
8.7
30
9.1
139
9.1
33
9.1
140
9.0
32
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
8.8
133
9.0
33
8.7
129
8.8
28
Administrative
9.0
138
9.2
32
8.1
139
8.5
31
Customer Support
9.0
27
Not enough data
8.9
29
Not enough data
8.3
27
Not enough data
Automation
8.7
26
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
Artificial Intelligence
8.9
28
Not enough data
8.8
28
Not enough data
9.0
26
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
152
|
Verified
Not enough data
8.4
155
|
Verified
Not enough data
8.3
111
Not enough data
8.4
123
Not enough data
8.4
78
Not enough data
Internal Use
8.5
152
|
Verified
Not enough data
8.6
147
|
Verified
Not enough data
8.4
108
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.2
117
|
Verified
Not enough data
8.5
117
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Not enough data
Channels
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Not enough data
Insight
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Not enough data
Generative AI
Feature Not Available
Not enough data
Basic Communication
9.6
52
Not enough data
7.8
36
Not enough data
8.6
41
Not enough data
8.5
38
Not enough data
8.7
44
Not enough data
8.6
44
Not enough data
Access
8.3
43
Not enough data
8.1
37
Not enough data
8.1
38
Not enough data
Advanced Features
8.8
50
Not enough data
8.6
44
Not enough data
9.1
50
Not enough data
Calling
9.3
39
Not enough data
8.2
33
Not enough data
8.7
38
Not enough data
8.6
38
Not enough data
Contacts
8.4
37
Not enough data
8.3
35
Not enough data
8.5
33
Not enough data
Insights
8.3
34
Not enough data
8.7
36
Not enough data
8.6
37
Not enough data
8.3
32
Not enough data
8.2
31
Not enough data
Extensions
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Not enough data
Features
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and VCC Live are categorized as Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Chatbots, Outbound Call Tracking, Social Customer Service, Live Chat, VoIP, and Proactive Notification
VCC Live has no unique categories
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.4%
Consumer Services
4.8%
Accounting
4.8%
Other
63.5%
Telecommunications
15.3%
Financial Services
15.3%
Banking
8.4%
Consumer Services
7.6%
Outsourcing/Offshoring
5.3%
Other
48.1%
Most Helpful Reviews
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Most Helpful Critical Review
Verified User in Hospital & Health Care
Constant enterprise level crashes and it takes an extended amount of time (an hour plus) for support to resolve the issue.
VCC Live
Most Helpful Favorable Review
Tom W.
Verified User in Higher Education
- Competent and fast support with sympathic counterparts - Convenient and informative learning and support center with understandable user and developer guides - Power of the Predictive Dialer - Great UX - easy and clean user interface for administrators...
Most Helpful Critical Review
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Tom W.
Verified User in Higher Education
- Competent and fast support with sympathic counterparts - Convenient and informative learning and support center with understandable user and developer guides - Power of the Predictive Dialer - Great UX - easy and clean user interface for administrators...
Verified User in Hospital & Health Care
Constant enterprise level crashes and it takes an extended amount of time (an hour plus) for support to resolve the issue.
Pawel S.
Verified User in Insurance
(sometimes )when everything goes wrong, and the support does not inform about the time how long it lasts, if they find the cause, they will do it so that this error does not repeat in the future.
Discussions
Anyone integrated PureCloud with custom CRM?
5 comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 comments
MG
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or...Read more
Whatbis the best way to review data regarding blended agent stats
2 comments
MG
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.Read more
What is the best way to improve?
1 comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
czy planujecie poprawę czasu naprawy systemu, oraz przekazywanie informacji?
1 comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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