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- Genesys Cloud CX-vs-Sinch Contact Pro
Compare Genesys Cloud CX and Sinch Contact Pro 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Genesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSinch Contact Pro
Star Rating
(11)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Sinch Contact ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sinch Contact Pro excels in its AI capabilities, particularly with its AI Text Generation feature, which received a score of 8.3, while Genesys Cloud CX's AI Text Generation scored lower at 7.3. Reviewers mention that this makes Sinch a better choice for businesses looking to leverage advanced AI for customer interactions.
- Reviewers mention that Genesys Cloud CX offers superior integration options, scoring 9.3 compared to Sinch's 8.9. Users on G2 highlight that the seamless integration with various platforms enhances their operational efficiency, making Genesys a preferred option for companies needing extensive connectivity.
- Users say that Sinch Contact Pro's Quality Assurance features, particularly in Evaluation and Calibration, scored 8.7 and 8.6 respectively, indicating a strong focus on maintaining high service standards. In contrast, Genesys Cloud CX's scores of 7.7 for Reports suggest it may not provide as robust a quality assurance framework.
- G2 users report that Genesys Cloud CX shines in its Workforce Management capabilities, particularly in Call Monitoring and Performance Evaluation, both scoring 8.8 and 8.7. Reviewers mention that these features help managers effectively oversee agent performance, which is crucial for maintaining service quality.
- Reviewers mention that Sinch Contact Pro's ease of use is slightly lower at 8.3 compared to Genesys Cloud CX's 8.9. Users report that this difference can impact the onboarding process for new agents, with Genesys being more user-friendly for teams with less technical expertise.
- Users on G2 highlight that Genesys Cloud CX's Customer Support features, particularly in Knowledge Base and Speech support, scored 8.3 and 8.9 respectively, indicating a more comprehensive support system. In contrast, Sinch's support features received lower ratings, suggesting that users may find more assistance with Genesys when issues arise.
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Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableSinch Contact Pro
No pricing availableFree Trial
Genesys Cloud CX
Free Trial is available
Sinch Contact Pro
No trial information availableRatings
Meets Requirements
8.6
985
9.5
10
Ease of Use
8.9
992
8.3
10
Ease of Setup
8.3
564
7.7
5
Ease of Admin
8.4
551
8.3
5
Quality of Support
8.1
942
8.9
9
Has the product been a good partner in doing business?
8.4
547
8.3
5
Product Direction (% positive)
8.7
888
8.8
10
Features by Category
Messenger
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Not enough data
Channels
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Not enough data
Customers
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Not enough data
Dialing Options
8.9
132
Not enough data
8.9
116
Not enough data
8.8
114
Not enough data
Agent Tools
8.8
118
Not enough data
8.6
112
Not enough data
8.6
126
Not enough data
9.1
149
Not enough data
Automation
8.7
110
Not enough data
8.7
92
Not enough data
9.2
134
Not enough data
8.8
95
Not enough data
8.8
128
Not enough data
Quality Assurance
8.7
141
Not enough data
8.6
132
Not enough data
7.7
143
Not enough data
Engagement
8.4
122
Not enough data
8.1
142
Not enough data
8.2
130
Not enough data
Performance
8.5
137
Not enough data
8.9
135
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.1
313
|
Verified
Not enough data
8.2
173
Not enough data
8.5
206
|
Verified
Not enough data
8.4
174
|
Verified
Not enough data
8.3
205
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
364
|
Verified
8.3
6
|
Verified
8.7
373
|
Verified
8.1
6
|
Verified
8.7
310
|
Verified
8.1
6
|
Verified
8.3
204
|
Verified
Feature Not Available
8.4
215
|
Verified
Not enough data
9.1
286
|
Verified
Not enough data
8.8
273
|
Verified
Not enough data
8.6
214
Not enough data
Administrative
8.3
327
|
Verified
7.9
7
8.7
367
|
Verified
9.0
5
|
Verified
7.5
402
|
Verified
10.0
6
|
Verified
8.8
259
|
Verified
Not enough data
8.4
229
Feature Not Available
Responses
9.2
30
Not enough data
9.4
32
Not enough data
8.7
29
Not enough data
Automation - AI Agents
9.2
6
Not enough data
9.3
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
Platform
8.9
31
Not enough data
9.4
31
Not enough data
9.1
29
Not enough data
Autonomy - AI Agents
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.5
45
Not enough data
8.7
44
Not enough data
9.1
46
Not enough data
8.5
47
Not enough data
8.3
42
Not enough data
Platform
8.8
43
Not enough data
8.9
46
Not enough data
9.0
43
Not enough data
8.6
46
Not enough data
8.2
40
Not enough data
8.8
48
Not enough data
8.7
44
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.7
157
Not enough data
8.6
147
Not enough data
8.5
138
Not enough data
8.2
135
Not enough data
7.9
103
Not enough data
Administration
8.0
129
Not enough data
8.4
148
Not enough data
8.4
155
Not enough data
7.9
129
Not enough data
8.5
138
Not enough data
Administration
9.3
22
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
Security
9.4
21
Not enough data
9.6
20
Not enough data
Messaging Channels
9.0
26
Not enough data
9.2
27
Not enough data
9.2
29
Not enough data
9.0
28
Not enough data
Administration
9.0
30
Not enough data
9.0
28
Not enough data
8.7
28
Not enough data
9.0
31
Not enough data
Platform
8.7
126
Not enough data
7.8
111
Not enough data
8.8
145
Not enough data
9.1
147
Not enough data
8.8
142
Not enough data
9.1
140
Not enough data
9.1
141
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.9
134
Not enough data
8.8
130
Not enough data
Administrative
9.0
139
Not enough data
8.1
140
Not enough data
Customer Support
9.0
28
Not enough data
8.9
30
Not enough data
8.4
28
Not enough data
Automation
8.8
27
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
Artificial Intelligence
9.0
29
Not enough data
8.8
29
Not enough data
9.1
27
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.6
153
|
Verified
Not enough data
8.4
156
|
Verified
Not enough data
8.4
112
Not enough data
8.4
124
Not enough data
8.5
79
Not enough data
Internal Use
8.5
153
|
Verified
Not enough data
8.6
148
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
20
Not enough data
9.0(won by default)
22
Not enough data
9.0(won by default)
20
Not enough data
Channels
9.4(won by default)
22
Not enough data
9.2(won by default)
24
Not enough data
9.0(won by default)
24
Not enough data
9.6(won by default)
26
Not enough data
9.4(won by default)
23
Not enough data
Insight
9.5(won by default)
22
Not enough data
9.0(won by default)
26
Not enough data
9.0(won by default)
24
Not enough data
9.4(won by default)
21
Not enough data
Generative AI
Feature Not Available
Not enough data
Basic Communication
9.6
53
Not enough data
7.8
37
Not enough data
8.7
42
Not enough data
8.5
39
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
Access
8.3
44
Not enough data
8.2
38
Not enough data
8.2
39
Not enough data
Advanced Features
8.8
51
Not enough data
8.7
45
Not enough data
9.2
51
Not enough data
Calling
9.3
40
Not enough data
8.2
34
Not enough data
8.8
39
Not enough data
8.6
39
Not enough data
Contacts
8.4
38
Not enough data
8.3
36
Not enough data
8.6
34
Not enough data
Insights
8.4
35
Not enough data
8.7
37
Not enough data
8.6
38
Not enough data
8.3
33
Not enough data
8.1
32
Not enough data
Extensions
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Not enough data
Features
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Sinch Contact Pro are categorized as Contact Center
Unique Categories
Genesys Cloud CX is categorized as Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, AI Agents, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Chatbots, Outbound Call Tracking, Social Customer Service, Live Chat, VoIP, Contact Center Workforce, Call Center Infrastructure (CCI), and Proactive Notification
Sinch Contact Pro has no unique categories
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch Contact Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.5%
Consumer Services
4.8%
Accounting
4.8%
Other
63.4%
Utilities
9.1%
Telecommunications
9.1%
Real Estate
9.1%
Package/Freight Delivery
9.1%
Oil & Energy
9.1%
Other
54.5%
Most Helpful Reviews
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Most Helpful Critical Review
Verified User in Machinery
Nothing, really. It just wasn't right for our company. I think for maybe a bigger company with a broader reach this could be a great tool.
Sinch Contact Pro
Most Helpful Favorable Review
Verified User in Government Administration
It has wide verity of apps which helps you customize your end goal to achieve the requirements of your enterprise needss
Most Helpful Critical Review
Md Azmul H.
Verified User in Marketing and Advertising
Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...
Verified User in Government Administration
It has wide verity of apps which helps you customize your end goal to achieve the requirements of your enterprise needss
Verified User in Machinery
Nothing, really. It just wasn't right for our company. I think for maybe a bigger company with a broader reach this could be a great tool.
Discussions
Anyone integrated PureCloud with custom CRM?
5 comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 comments
MG
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or...Read more
Whatbis the best way to review data regarding blended agent stats
2 comments
MG
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.Read more
Sinch Contact Pro has no discussions with answers
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