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At a Glance
Market Segments
Small-Business (74.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$89.00 6 Users Per Month
$0.00
Gallabox
Star Rating
(168)4.6 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 6 Users Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,162)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gallabox. Users appreciate its intuitive interface, which helps in managing requests efficiently, allowing for quick tracking of tickets and customer responses.
- Users say that Zoho Desk's implementation process is straightforward, with many highlighting its responsive support team that assists with integrations. This ease of setup is a notable advantage for businesses transitioning from other platforms.
- Reviewers mention that Gallabox shines in its WhatsApp integration, making it a go-to solution for managing leads from various channels. Users have praised its shared team inbox feature, which ensures that no messages are missed, enhancing communication efficiency.
- According to verified reviews, while Gallabox has a higher star rating, it has significantly fewer reviews, which raises questions about the reliability of its feedback. In contrast, Zoho Desk's extensive user base provides a more comprehensive view of its performance and reliability.
- Users highlight that Gallabox offers strong automation features, particularly for WhatsApp communications, which many find to be a game-changer. However, some users feel that it lacks the broader functionalities that Zoho Desk provides for comprehensive customer support.
- G2 reviewers note that while both platforms have their strengths, Zoho Desk's lower pricing and extensive functionalities make it a more attractive option for small businesses looking for a robust customer support solution without breaking the bank.
Pricing
Entry-Level Pricing
Gallabox
Growth
$89.00
6 Users Per Month
Billed Annually
- Chatbot builder with basic connectors
- Messaging and chatbot analytics
- Broadcast to segmented contacts
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Gallabox
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
128
8.7
5,678
Ease of Use
9.0
127
8.5
5,756
Ease of Setup
8.8
107
8.1
5,031
Ease of Admin
9.0
99
8.3
4,735
Quality of Support
9.0
125
8.3
5,106
Has the product been a good partner in doing business?
9.1
97
8.4
4,274
Product Direction (% positive)
9.3
121
8.9
5,444
Features by Category
Ticket and Case Management
Not enough data
8.6
3328
|
Verified
Not enough data
8.5
3291
|
Verified
Not enough data
8.3
3068
|
Verified
Not enough data
8.3
2915
|
Verified
Not enough data
8.2
2629
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2502
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
356
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3072
|
Verified
Not enough data
8.2
2385
|
Verified
Not enough data
8.0
2145
|
Verified
Not enough data
7.8
1907
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
8.7
21
8.2
2727
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2244
|
Verified
Not enough data
8.2
2786
|
Verified
Not enough data
8.4
2944
|
Verified
Messenger
8.7
39
Not enough data
7.7
41
Not enough data
9.0
42
Not enough data
8.6
49
Not enough data
Channels
8.1
36
Not enough data
8.8
42
Not enough data
Feature Not Available
Not enough data
8.0
33
Not enough data
Feature Not Available
Not enough data
Customers
8.4
49
Not enough data
8.6
46
Not enough data
8.0
46
Not enough data
8.2
43
Not enough data
7.9
47
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Feature Not Available
8.2
569
Feature Not Available
8.0
555
Feature Not Available
7.3
548
Design
8.6
27
7.9
545
8.3
24
7.7
554
8.6
28
8.1
550
Feature Not Available
8.1
545
Feature Not Available
8.1
531
Generative AI
8.1
9
7.5
427
8.0
9
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
430
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Functionality
8.3
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
Support
7.8
15
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Responses
8.7
50
Not enough data
8.5
51
Not enough data
8.5
45
Not enough data
8.5
51
Not enough data
8.3
43
Not enough data
Platform
8.5
48
Not enough data
8.6
45
Not enough data
8.4
43
Not enough data
8.1
45
Not enough data
8.1
35
Not enough data
8.8
47
Not enough data
8.4
49
Not enough data
Generative AI
8.1
18
Not enough data
7.9
17
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
9
Not enough data
8.5
10
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
8.5
21
8.8
718
|
Verified
8.9
23
8.7
758
|
Verified
8.0
18
8.6
659
8.9
17
8.6
632
|
Verified
8.9
11
8.3
356
Internal Use
8.7
21
8.2
2727
|
Verified
8.7
18
8.5
361
9.5
16
8.4
456
8.9
19
8.7
712
|
Verified
9.0
21
8.7
692
|
Verified
8.6
21
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
8.1
13
8.5
1508
8.6
13
8.4
1469
Feature Not Available
8.1
1275
8.7
13
8.1
770
9.0
14
8.2
815
Self-Service Platform
9.1
16
8.3
838
9.4
16
8.3
815
8.8
13
7.8
725
9.4
14
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.7
82
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
WhatsApp Messaging - WhatsApp Marketing
9.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gallabox and Zoho Desk are categorized as Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Gallabox is categorized as Conversational Marketing, Chatbots, Bot Platforms, Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Zoho Desk is categorized as Complaint Management, Digital Customer Service Platforms, Contact Center Knowledge Base, Google Workspace for Sales, Help Desk, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Gallabox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Financial Services
7.4%
Apparel & Fashion
7.4%
Hospital & Health Care
6.2%
Health, Wellness and Fitness
6.2%
Other
64.2%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
Gallabox has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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