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Compare Gainsight Customer Success and Vitally 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (55.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,632)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessVitally
Star Rating
(685)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards that integrate seamlessly with Salesforce CRM, allowing users to track NPS and health scores effectively.
- Users say that Vitally offers impressive flexibility with its Playbooks, enabling teams to create tailored workflows based on client activity, which is particularly beneficial for different departments and account types.
- According to verified reviews, Gainsight Customer Success is praised for its user-friendly interface, making it easy for users to log activities and access vital customer information, enhancing daily productivity.
- Reviewers mention that Vitally's ability to segment customer health scores provides a granular view, which helps teams maintain a high-level overview of customer health while still being able to dive into specifics when needed.
- Users highlight that while Gainsight has a solid overall rating, its implementation process can be challenging, with some reviewers noting that it requires more time and effort compared to Vitally's smoother setup experience.
- G2 reviewers indicate that Vitally shines in support quality, with users appreciating the responsive assistance they receive, which contributes to a more positive overall experience compared to Gainsight's support, which, while good, is seen as slightly less responsive.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableVitally
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
8.6
1,332
8.7
554
Ease of Use
8.0
1,364
8.4
572
Ease of Setup
6.6
704
8.1
314
Ease of Admin
6.9
625
8.7
209
Quality of Support
8.5
1,134
9.0
466
Has the product been a good partner in doing business?
8.9
635
9.3
209
Product Direction (% positive)
9.2
1,334
9.1
531
Features by Category
Customer Information
8.6
1093
|
Verified
8.7
436
|
Verified
8.5
1047
|
Verified
8.9
436
|
Verified
8.4
1040
|
Verified
8.8
431
|
Verified
8.2
1051
|
Verified
8.4
420
|
Verified
8.1
914
|
Verified
8.7
433
|
Verified
7.9
896
|
Verified
8.6
407
|
Verified
8.0
941
|
Verified
7.6
349
|
Verified
Predictions
8.0
929
|
Verified
8.1
407
|
Verified
7.4
817
|
Verified
7.7
373
|
Verified
8.1
888
|
Verified
8.5
389
|
Verified
6.8
641
|
Verified
6.7
324
|
Verified
Platform
8.2
1092
|
Verified
8.5
416
|
Verified
7.9
958
|
Verified
8.4
393
|
Verified
7.8
961
|
Verified
8.2
379
|
Verified
8.1
966
|
Verified
8.5
388
|
Verified
8.1
1010
|
Verified
8.2
402
|
Verified
8.1
1003
|
Verified
8.7
409
|
Verified
8.5
1006
|
Verified
8.8
393
|
Verified
8.6
916
|
Verified
8.8
362
|
Verified
8.4
1032
|
Verified
8.8
401
|
Verified
8.4
1004
|
Verified
8.8
387
|
Verified
Generative AI
7.0
290
Feature Not Available
7.1
291
Feature Not Available
Agentic AI - Customer Success
7.6
14
8.8
11
7.6
13
8.6
11
8.7
13
8.8
12
8.2
13
9.2
12
8.1
13
8.2
11
Sales Team
7.8
103
7.9
89
Feature Not Available
7.6
90
8.1
140
8.4
104
Intelligence
7.8
124
8.2
99
6.9
110
7.5
94
7.7
103
7.6
90
Mapping
7.6
112
7.5
88
8.1
124
8.0
96
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Not enough data
Customization
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.6
127
Not enough data
8.6
131
Not enough data
8.4
125
Project Tracking
Not enough data
8.5
127
Not enough data
8.2
119
Not enough data
8.2
119
Not enough data
8.5
128
Not enough data
8.2
118
Customer Engagement
Not enough data
8.1
117
Not enough data
8.1
117
Not enough data
7.8
112
Not enough data
8.5
117
Not enough data
8.3
120
Categories
Categories
Shared Categories
Gainsight Customer Success and Vitally are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management
Vitally is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Information Technology and Services
20.1%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
30.0%
Computer Software
44.2%
Information Technology and Services
22.8%
Financial Services
4.3%
Computer & Network Security
3.6%
Marketing and Advertising
3.4%
Other
21.7%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Vitally has no discussions with answers
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