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- Gainsight Customer Communities-vs-Influitive
Compare Gainsight Customer Communities and Influitive 
At a Glance
Market Segments
Mid-Market (59.5% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Communities
Star Rating
(248)4.4 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesInfluitive
Star Rating
(396)4.4 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InfluitiveSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Influitive excels in Advanced Reporting with a score of 9.2, allowing for detailed insights into community engagement, while Gainsight Customer Communities trails slightly with a score of 8.2. Reviewers mention that this feature is crucial for tracking user interactions and measuring the effectiveness of community initiatives.
- Reviewers mention that Influitive's Gamification features score 8.7, which enhances user engagement through competitive elements, whereas Gainsight's score of 8.2 indicates a less robust offering in this area. Users say that the gamification tools in Influitive help in driving participation and motivation among community members.
- G2 users highlight that Influitive's Social Network Integration is rated at 8.5, significantly outperforming Gainsight's score of 6.7. Users report that this integration allows for seamless sharing and interaction across platforms, which is essential for community growth and visibility.
- Users on G2 mention that Influitive's Event Marketing capabilities score 8.8, providing a comprehensive suite for promoting community events, while Gainsight's score of 8.0 suggests it may lack some advanced features. Reviewers say that effective event marketing is vital for community engagement and outreach.
- Reviewers mention that Influitive's Mobile App functionality scores 7.2, which is lower than Gainsight's 8.0. Users report that a more user-friendly mobile experience in Gainsight allows for better accessibility and engagement on-the-go, making it a preferred choice for mobile users.
- Users report that Influitive's Content Scheduling feature scores 9.0, indicating a strong capability for managing content delivery, while Gainsight's score of 8.3 suggests it may not be as effective in this area. Reviewers say that effective content scheduling is crucial for maintaining community engagement and ensuring timely updates.
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Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableInfluitive
No pricing availableFree Trial
Gainsight Customer Communities
Free Trial is available
Influitive
No trial information availableRatings
Meets Requirements
8.3
197
8.6
333
Ease of Use
8.7
200
8.6
330
Ease of Setup
8.3
155
7.7
233
Ease of Admin
8.7
141
8.4
265
Quality of Support
8.8
184
9.2
315
Has the product been a good partner in doing business?
9.0
141
9.1
263
Product Direction (% positive)
8.6
188
8.6
320
Features by Category
Marketing Gamification
Not enough data
8.5
57
Not enough data
9.1
43
Not enough data
8.4
50
Not enough data
8.8
62
Not enough data
8.5
61
Not enough data
7.2
43
Integrations
Not enough data
8.0
48
Not enough data
8.5
50
Platform
Not enough data
8.8
59
Not enough data
8.9
50
Not enough data
8.2
60
Administration
Not enough data
8.5
9
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
5
Not enough data
9.2
8
|
Verified
Virtual Experience
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Not enough data
6.3
5
|
Verified
Not enough data
Not enough data
Engagement
Not enough data
8.0
5
Not enough data
7.8
9
|
Verified
Not enough data
8.7
10
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Content Sharing
Not enough data
9.1
11
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.3
11
|
Verified
Content Dashboard
Not enough data
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
7.5
8
|
Verified
Analytics
Not enough data
8.6
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
14
|
Verified
Platform
Not enough data
7.7
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Community Building
7.0
72
8.5
55
7.1
76
8.0
48
7.8
47
Not enough data
7.4
44
Not enough data
7.6
41
Not enough data
7.8
40
Not enough data
Community Improvement
7.9
47
8.7
5
7.0
45
Not enough data
7.0
40
Not enough data
7.1
42
Not enough data
Customer Analytics
7.7
82
7.9
49
8.1
101
8.7
60
7.4
100
8.0
54
7.4
78
7.5
43
Community Management
8.2
88
8.2
50
8.2
93
8.0
53
8.5
42
Not enough data
Community Analytics
7.9
42
Not enough data
7.7
42
Not enough data
7.8
42
Not enough data
8.4
43
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Influitive are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Influitive is categorized as Customer Advocacy, Gamification, Virtual Event Platforms, and Employee Advocacy
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Influitive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
19.4%
Telecommunications
8.5%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Computer Software
45.2%
Information Technology and Services
14.0%
E-Learning
6.2%
Marketing and Advertising
5.4%
Internet
4.1%
Other
25.1%
Most Helpful Reviews
Gainsight Customer Communities
Most Helpful Favorable Review
Verified User in Computer Software
InSided was able to help us get our community up and running quickly. The setup was relatively easy to self-serve, and the support we got from the InSided team was great.
Most Helpful Critical Review
Verified User in Information Technology and Services
It takes a lot of time to set up and maintain
Influitive
Most Helpful Favorable Review
Jacob L.
Verified User in Computer Software
Influitive makes it very easy to rally a community of potential advocates to help us promote our products and solutions. We don't have direct relationships with all of our users, so its great that we can allow our users to pick and choose the challenges...
Most Helpful Critical Review
Kristen K.
Verified User in Computer Software
Updated as of 1/25/2024: While the platform is the same and the "What I like best" comments are still valid, at this point, you also have to consider Customer Support, which used to include a CSM whom you would meet with at least once a month. This is now a...
Verified User in Computer Software
InSided was able to help us get our community up and running quickly. The setup was relatively easy to self-serve, and the support we got from the InSided team was great.
Jacob L.
Verified User in Computer Software
Influitive makes it very easy to rally a community of potential advocates to help us promote our products and solutions. We don't have direct relationships with all of our users, so its great that we can allow our users to pick and choose the challenges...
Verified User in Information Technology and Services
It takes a lot of time to set up and maintain
Kristen K.
Verified User in Computer Software
Updated as of 1/25/2024: While the platform is the same and the "What I like best" comments are still valid, at this point, you also have to consider Customer Support, which used to include a CSM whom you would meet with at least once a month. This is now a...
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
What kinds of components are installed? Can you connect referrals to salesforce opportunities?
1 comment
CB
Yes, Influitive can connect with Salesforce for Referrals. The integration is specific and uses something called Salesforce for Referrals 2.0. I've worked...Read more
Being new to advocacy do you have any tips and tricks you could share to the newbies that would help us grow the advocacy :)
1 comment
JA
Promote your program everywhere. Evangelize it to everyone in your company. Add an email signature to the bottom of your email, create a welcome video, and...Read more
Influitive has no more discussions with answers
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