Compare Futr and Insightly Service 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Starting at £395.00 Per Month
$29.00 1 seat per agent/ month (All prices USD, billed annually)
Futr
Star Rating
(21)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Starting at £395.00 Per Month
Browse all 4 pricing plansInsightly Service
Star Rating
(14)4.6 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$29.00 1 seat per agent/ month (All prices USD, billed annually)
Browse all 3 pricing plansFeatured Products
Sponsored
Customerly
(37)
Customer Self-Service
Visit Website
Sponsored
Cloud Campaign
(132)
Customer Self-Service
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Futr vs Insightly Service
- Reviewers felt that Futr meets the needs of their business better than Insightly Service.
- When comparing quality of ongoing product support, reviewers felt that Futr is the preferred option.
- When assessing product direction, Futr and Insightly Service received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Futr
Auto Chat
Starting at £395.00
Per Month
Auto Chat solution for your website providing intelligent responses to your customers' common queries
- Single chat instance
- Languages (100+)
- No-code builder
Insightly Service
Plus
$29.00
1 seat per agent/ month (All prices USD, billed annually)
- Ticket auto-assignment
- Ticket email auto-response
- Escalation rules and queues
Free Trial
Futr
Free Trial is available
Insightly Service
No trial information availableRatings
Meets Requirements
9.1
19
8.8
12
Ease of Use
9.5
20
9.0
12
Ease of Setup
8.8
10
Not enough data
Ease of Admin
9.2
12
Not enough data
Quality of Support
9.8
20
8.6
12
Has the product been a good partner in doing business?
10.0
11
Not enough data
Product Direction (% positive)
10.0
18
10.0
11
Features by Category
Ticket and Case Management
Not enough data
9.1
13
Not enough data
9.4
13
Not enough data
9.0
14
Not enough data
8.9
14
Not enough data
8.3
14
Not enough data
8.3
14
Not enough data
9.0
14
Not enough data
9.1
13
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.8
14
Not enough data
8.3
14
Not enough data
8.5
14
Not enough data
9.1
13
Not enough data
8.1
13
Platform
Not enough data
8.5
13
9.4
6
8.7
14
Not enough data
9.0
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.2
13
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
9
Not enough data
9.3
9
Not enough data
9.8
8
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
Platform
9.3
7
Not enough data
9.3
5
Not enough data
9.1
9
Not enough data
8.9
9
Not enough data
Not enough data
Not enough data
9.3
7
Not enough data
9.6
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
9.4
6
8.7
14
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.7
6
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Self-Service Platform
9.5
7
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Futr and Insightly Service are categorized as Help Desk
Unique Categories
Futr is categorized as Customer Service Automation, Digital Customer Service Platforms, Chatbots, Social Media Management, Live Chat, Customer Self-Service, and Conversational Marketing
Insightly Service has no unique categories
Reviews
Reviewers' Company Size
Futr
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insightly Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
15.0%
Retail
10.0%
Real Estate
10.0%
Hospitality
10.0%
Hospital & Health Care
10.0%
Other
45.0%
Automotive
14.3%
Telecommunications
7.1%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Information Services
7.1%
Other
57.1%
Most Helpful Reviews
Futr
Most Helpful Favorable Review
Verified User in Commercial Real Estate
We've been working with Futr to set up and develop our chatbot and live chat services. As a result, we now have an adaptable and intuitive system for our customers and employees. The Futr team are always helpful and continue to provide guidance and...
Most Helpful Critical Review
Insightly Service
Most Helpful Favorable Review
Sirmena A.
Verified User in Computer & Network Security
Easy to use and simple. Great interface, makes it efficient and seamless
Most Helpful Critical Review
Verified User in Commercial Real Estate
We've been working with Futr to set up and develop our chatbot and live chat services. As a result, we now have an adaptable and intuitive system for our customers and employees. The Futr team are always helpful and continue to provide guidance and...
Sirmena A.
Verified User in Computer & Network Security
Easy to use and simple. Great interface, makes it efficient and seamless
Alternatives
Discussions
Futr has no discussions with answers
Insightly Service has no discussions with answers
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