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Compare Fullstory and WalkMe 
At a Glance
Market Segments
Mid-Market (50.2% of reviews)
Enterprise (59.1% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Fullstory
Star Rating
(848)4.5 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansWalkMe
Star Rating
(535)4.5 out of 5
Market Segments
Enterprise (59.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in providing in-app support and self-service learning, which significantly reduces training time and enhances productivity. Users appreciate how it guides them step-by-step through tasks, minimizing confusion and lowering support requests.
- Users say Fullstory shines in its ability to validate customer feedback by allowing teams to watch real user behaviors in context. This feature helps organizations understand customer frustrations better, making it invaluable for improving user experience.
- Reviewers mention that WalkMe's intuitive usability combined with powerful features and seamless integration makes it a strong choice for digital adoption. Users highlight the effectiveness of its onboarding process, which speeds up training and improves software adoption rates.
- According to verified reviews, Fullstory is particularly useful for complex enterprise use cases, providing detailed insights into user journeys and errors encountered. This capability is praised for its ease of setup and the ability to quickly find users based on specific criteria.
- G2 reviewers note that while WalkMe has a slightly higher ease of use rating, Fullstory offers superior quality of support, which users find crucial for ongoing assistance and troubleshooting. This balance can influence decisions based on organizational needs for support versus usability.
- Users highlight that both products have their strengths, but WalkMe's focus on reducing confusion and improving user experience through guided assistance contrasts with Fullstory's emphasis on detailed analytics and user behavior tracking, making the choice dependent on specific business goals.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
WalkMe
No pricing availableFree Trial
Fullstory
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.7
747
8.7
468
Ease of Use
8.1
758
8.3
477
Ease of Setup
8.2
432
8.1
385
Ease of Admin
8.6
234
8.3
362
Quality of Support
8.9
572
8.8
463
Has the product been a good partner in doing business?
8.9
227
8.9
360
Product Direction (% positive)
8.8
730
9.0
454
Features by Category
Metrics
8.5
269
Not enough data
8.6
263
Not enough data
8.3
252
Not enough data
8.7
269
Not enough data
8.4
275
Not enough data
7.8
245
Not enough data
7.7
245
Not enough data
8.2
257
Not enough data
8.5
258
Not enough data
Reporting
8.7
276
Not enough data
8.3
261
Not enough data
7.9
262
Not enough data
8.7
267
Not enough data
7.9
235
Not enough data
7.8
241
Not enough data
8.4
261
Not enough data
Other
8.3
265
Not enough data
7.8
232
Not enough data
8.0
254
Not enough data
7.6
226
Not enough data
7.4
225
Not enough data
6.6
222
Not enough data
7.6
214
Not enough data
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
12
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
7.5
252
Not enough data
7.8
256
Not enough data
8.7
271
Not enough data
8.3
271
Not enough data
User Identification
7.7
75
7.4
17
8.5
78
8.5
19
8.8
78
8.0
14
Tracking & Reporting
8.5
77
8.6
18
9.0
76
8.2
19
8.2
74
8.0
16
8.8
78
8.3
20
8.7
78
7.8
18
8.9
77
8.1
18
Metrics
8.8
80
8.4
18
8.6
74
8.1
17
8.2
73
8.1
18
8.0
73
8.2
16
8.7
78
8.1
17
User Behavior
9.0
375
|
Verified
Not enough data
8.6
356
|
Verified
Not enough data
8.4
369
|
Verified
Not enough data
A/B Testing
8.4
346
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
353
|
Verified
Not enough data
8.2
327
|
Verified
Not enough data
Visitor Information
8.5
368
|
Verified
Not enough data
8.2
362
|
Verified
Not enough data
Agentic AI - Session Replay
5.9
21
Not enough data
User Analysis
Not enough data
7.9
286
Not enough data
8.1
320
User Support
Not enough data
8.6
311
Not enough data
7.7
250
Not enough data
8.0
258
Walkthrough Type
Not enough data
8.0
267
Not enough data
9.0
319
Platform Basics - Digital Adoption Platform
Not enough data
8.3
46
Not enough data
8.8
49
Analytics - Digital Adoption Platform
Not enough data
8.7
47
Functions - Digital Adoption Platform
Not enough data
8.9
49
Not enough data
9.2
50
Agentic AI - Digital Adoption Platform
Not enough data
7.1
33
Product Analytics
7.8
190
Not enough data
8.6
204
Not enough data
8.5
199
Not enough data
8.4
213
Not enough data
7.3
197
Not enough data
7.6
174
Not enough data
7.3
189
Not enough data
7.5
176
Not enough data
Agentic AI - Product Analytics
5.2
9
Not enough data
5.2
9
Not enough data
5.9
9
Not enough data
5.2
9
Not enough data
Analytics
7.8
75
Not enough data
8.2
82
Not enough data
8.4
81
Not enough data
7.5
78
Not enough data
7.1
77
Not enough data
Feature Not Available
Not enough data
Administration
7.8
78
Not enough data
6.6
79
Not enough data
7.2
77
Not enough data
Generative AI
5.8
77
Not enough data
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.2
6
Not enough data
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
172
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
180
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
Not enough data
7.1
7
Not enough data
6.9
7
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
Analysis
8.3
176
Not enough data
8.3
171
Not enough data
8.2
159
Not enough data
8.1
169
Not enough data
8.7
169
Not enough data
Reporting
8.9
185
Not enough data
9.3
194
Not enough data
8.6
181
Not enough data
8.4
173
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
80
8.4
18
8.6
74
8.1
17
8.2
73
8.1
18
8.0
73
8.2
16
8.7
78
8.1
17
Variation Testing
7.5
50
7.9
16
7.0
48
8.3
20
8.1
49
8.1
18
8.5
51
7.9
21
7.7
49
8.1
21
7.1
47
8.5
17
Reporting
9.3
55
8.1
23
9.0
54
8.2
24
Personalization
8.2
52
8.4
22
7.8
48
8.1
21
9.0
52
8.1
19
Administration
8.3
48
7.4
18
8.3
47
8.1
19
9.3
53
8.2
24
9.0
53
8.6
24
Categories
Categories
Shared Categories
Fullstory and WalkMe are categorized as Mobile App Analytics and Mobile App Optimization
Unique Categories
Fullstory is categorized as SAP Store, E-Commerce Analytics, Product Analytics, Session Replay, Customer Data Platform (CDP), Heatmap Tools, Digital Analytics, and Generative AI Infrastructure
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, and Customer Self-Service
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Information Technology and Services
10.1%
Financial Services
8.6%
Retail
5.8%
Marketing and Advertising
4.0%
Other
49.3%
Computer Software
10.9%
Information Technology and Services
8.1%
Financial Services
8.1%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.1%
Discussions
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 Comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
1 Comment
Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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