Compare Front and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (49.8% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user/month
$19.00 1 user per month billed annually
Front
Star Rating
(2,263)4.7 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansZendesk Support Suite
Star Rating
(6,184)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in Ease of Use with a score of 9.2 compared to Zendesk's 8.5. Reviewers mention that Front's intuitive interface allows for quicker onboarding and a smoother user experience, making it particularly appealing for small businesses.
- Reviewers mention that Front outperforms Zendesk in Quality of Support, scoring 9.1 against Zendesk's 8.4. Users appreciate Front's responsive customer service and personalized support, which they find crucial for maintaining operational efficiency.
- G2 users highlight Front's superior Ticket Collaboration features, scoring 9.2 compared to Zendesk's 8.6. Reviewers say that Front's team inbox and shared comments streamline communication, making it easier for teams to work together on customer issues.
- Users on G2 report that Front's Workflow capabilities are more robust, with a score of 9.0 versus Zendesk's 8.5. Reviewers mention that Front's automation tools and customizable workflows significantly enhance productivity and reduce response times.
- Reviewers mention that Front's Integrations score of 8.7 surpasses Zendesk's 8.1, with users appreciating the seamless connectivity with various third-party applications, which enhances their overall customer support experience.
- Users say that Front's Team Inbox feature, scoring 9.5, is a standout compared to Zendesk's 8.6. Reviewers highlight that this feature allows for better organization and visibility of customer interactions, which is essential for effective team collaboration.
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Pricing
Entry-Level Pricing
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Front
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
9.1
1,779
8.6
4,780
Ease of Use
9.2
1,793
8.5
4,821
Ease of Setup
8.8
585
7.9
2,889
Ease of Admin
9.0
441
8.2
2,922
Quality of Support
9.1
1,532
8.4
4,469
Has the product been a good partner in doing business?
9.2
428
8.4
2,846
Product Direction (% positive)
9.3
1,669
7.9
4,435
Features by Category
Ticket and Case Management
8.9
219
|
Verified
8.8
2254
|
Verified
9.1
218
|
Verified
8.7
2270
|
Verified
9.0
240
|
Verified
8.5
2195
|
Verified
8.9
236
|
Verified
8.4
2041
|
Verified
8.9
201
|
Verified
8.1
1630
|
Verified
9.1
263
8.4
2108
|
Verified
9.2
239
|
Verified
8.6
2096
|
Verified
8.7
215
|
Verified
8.2
1561
|
Verified
Generative AI
Feature Not Available
7.2
127
Feature Not Available
7.2
130
Communication Channels
8.8
192
|
Verified
8.4
1771
|
Verified
9.2
230
|
Verified
8.8
2017
|
Verified
8.8
190
|
Verified
8.4
1435
|
Verified
8.5
171
|
Verified
8.0
1140
|
Verified
7.9
93
8.1
1025
|
Verified
Platform
8.4
177
|
Verified
7.6
1113
|
Verified
8.5
241
|
Verified
8.0
1476
|
Verified
8.8
219
|
Verified
8.2
1682
|
Verified
8.6
191
|
Verified
8.1
1473
|
Verified
8.2
191
|
Verified
7.8
2072
|
Verified
8.4
200
|
Verified
7.9
2140
|
Verified
Administration
Not enough data
8.4
194
|
Verified
Not enough data
7.9
175
|
Verified
Not enough data
8.3
222
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
187
|
Verified
Not enough data
8.4
188
|
Verified
Not enough data
8.3
177
|
Verified
Not enough data
8.0
137
|
Verified
Not enough data
8.2
130
Functionality
Not enough data
9.0
202
|
Verified
Not enough data
8.5
166
Not enough data
8.4
174
|
Verified
Not enough data
8.6
184
|
Verified
Administration
Not enough data
8.1
573
Not enough data
8.0
554
Not enough data
8.2
616
Knowledge Management
Not enough data
8.6
757
Not enough data
8.3
607
Not enough data
7.9
660
Compliance
Not enough data
8.3
537
Not enough data
8.2
499
Not enough data
8.3
502
Not enough data
8.0
475
Customer Support
Not enough data
8.0
620
Not enough data
7.8
596
Not enough data
7.8
431
Data Security
Not enough data
8.1
443
Not enough data
8.1
445
Not enough data
8.3
536
Not enough data
8.5
482
Administration
Not enough data
8.2
630
Not enough data
8.3
741
Not enough data
8.6
745
Generative AI
Not enough data
Feature Not Available
Channels
8.9
587
Not enough data
8.6
487
Not enough data
8.0
436
Not enough data
Design
8.8
610
Not enough data
8.3
493
Not enough data
8.8
705
Not enough data
8.8
667
Not enough data
8.7
525
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
8.9
55
8.2
592
9.0
54
8.3
588
9.0
56
8.3
559
Reporting
8.3
54
8.3
518
7.7
51
7.9
492
8.2
55
8.1
572
Generative AI
Feature Not Available
7.2
111
Feature Not Available
7.0
110
Inbox Tools
9.3
756
Not enough data
8.9
763
Not enough data
9.1
742
Not enough data
9.0
782
Not enough data
Coordination Tools
8.5
675
Not enough data
8.7
656
Not enough data
8.7
596
Not enough data
Software Options
9.3
743
Not enough data
8.6
673
Not enough data
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Responses
Not enough data
8.1
400
Not enough data
8.1
397
Not enough data
8.3
384
Not enough data
8.1
382
Not enough data
8.1
290
Platform
Not enough data
8.6
403
Not enough data
8.2
401
Not enough data
8.2
396
Not enough data
8.2
397
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
389
Generative AI
Not enough data
8.3
49
Not enough data
8.1
48
Conversational Platform
8.8
463
8.1
772
8.8
357
8.2
630
8.8
357
8.1
597
8.9
315
8.1
665
Support Automation
8.8
384
8.1
632
9.0
387
8.2
675
8.8
349
8.4
628
8.7
299
8.0
706
Generative AI
Feature Not Available
7.7
123
Feature Not Available
7.7
123
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
77
Not enough data
8.5
85
Administration
Not enough data
8.1
91
Not enough data
8.9
140
Not enough data
8.3
96
Not enough data
8.4
129
Sorting & Filtering
8.3
176
Not enough data
9.1
179
Not enough data
7.7
171
Not enough data
8.5
171
Not enough data
Integrations
8.1
166
Not enough data
8.6
170
Not enough data
7.5
158
Not enough data
Time Management
9.0
170
Not enough data
8.7
168
Not enough data
9.4
175
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
7.0
19
Not enough data
5.5
14
Not enough data
7.3
19
Automation
Not enough data
7.5
18
Not enough data
8.2
18
Not enough data
7.5
19
Artificial Intelligence
Not enough data
7.5
19
Not enough data
7.6
20
Not enough data
7.4
20
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
7.6
72
Feature Not Available
Feature Not Available
Communication
8.8
206
|
Verified
8.6
786
|
Verified
9.0
252
|
Verified
8.4
804
|
Verified
9.0
196
8.0
561
9.0
218
|
Verified
8.4
583
|
Verified
8.9
140
7.9
364
Internal Use
8.5
241
|
Verified
8.0
1476
|
Verified
9.3
270
|
Verified
8.4
697
|
Verified
8.9
183
8.0
498
8.9
208
8.4
744
9.5
273
|
Verified
8.6
671
|
Verified
8.8
208
|
Verified
8.2
698
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.4
41
8.5
1417
8.7
40
8.4
1355
8.0
40
8.0
947
8.3
39
7.7
568
8.5
38
7.9
700
Self-Service Platform
8.2
38
8.2
748
8.5
38
8.2
763
7.9
38
7.6
581
8.4
37
8.1
728
Generative AI
Feature Not Available
6.6(won by default)
39
Feature Not Available
6.5(won by default)
40
Process
9.2(won by 0.8)
188
8.4
525
8.9
150
9.0(won by 0.1)
701
8.9(won by 0.1)
163
8.8
650
Channels
9.5(won by 0.5)
232
9.0
701
9.2(won by 0.9)
183
8.3
546
8.9(won by 0.2)
173
8.7
524
8.5(won by 0.3)
123
8.2
446
9.2(won by 0.9)
149
8.3
382
Insight
9.0(won by 0.9)
132
8.1
500
8.8(won by 0.5)
150
8.3
611
8.9(won by 0.5)
130
8.4
523
9.1(won by 0.4)
145
8.7
630
Generative AI
Feature Not Available
7.7
52
Feature Not Available
7.5
51
Categories
Categories
Shared Categories
Front and Zendesk Support Suite are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Zendesk Support Suite is categorized as Genesys AppFoundry Marketplace, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.3%
Information Technology and Services
7.8%
Transportation/Trucking/Railroad
5.6%
Financial Services
4.7%
Other
63.6%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.5%
Other
58.3%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Andrew N.
Verified User in Accounting
I had could get no useful assistance (at my level, they offer no setup assistance or live help). I attended webinars, watched the online videos, and read the case studies so that I could try understand what the software could do. Unfortunately, none of...
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Andrew N.
Verified User in Accounting
I had could get no useful assistance (at my level, they offer no setup assistance or live help). I attended webinars, watched the online videos, and read the case studies so that I could try understand what the software could do. Unfortunately, none of...
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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