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Compare Front and Trengo 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
$25.00 1 user/month
€349.00 10 User Per Month
Front
Star Rating
(2,405)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansTrengo
Star Rating
(244)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Trengo. Users appreciate Front's ability to keep all communications in one shared inbox, which enhances team organization and collaboration.
- Users say that Front's user interface is intuitive and easy to navigate, making it a favorite among teams looking for a streamlined experience. In contrast, while Trengo is also noted for its user-friendliness, it doesn't quite match the level of satisfaction reported by Front users.
- According to verified reviews, Front's implementation process is praised for its efficiency, with users highlighting the intuitive onboarding wizard that simplifies setup. Trengo users, while also appreciating the support from their account manager, mention that the setup process can be more complex, despite the assistance provided.
- Reviewers mention that Front's automation features are a standout, helping teams manage tasks and communications effectively. Users specifically noted how these features prevent duplicate replies and improve coordination. Trengo, while offering a clear overview of customer communications, lacks the same level of automation sophistication.
- Users highlight Front's superior quality of support, with many praising the responsiveness and helpfulness of the support team. In comparison, Trengo users have expressed satisfaction with their support, but the overall sentiment leans towards Front being more reliable in this area.
- G2 reviewers indicate that Front's extensive feature set, including advanced ticket collaboration and multi-channel coverage, positions it as a more robust solution for businesses. Trengo, while effective for small businesses, may not offer the same depth of features, which could limit its appeal for larger or more complex organizations.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Front
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.1
1,897
8.2
212
Ease of Use
9.1
1,913
8.6
216
Ease of Setup
8.8
695
8.2
158
Ease of Admin
8.9
473
8.3
141
Quality of Support
9.1
1,632
8.8
216
Has the product been a good partner in doing business?
9.2
459
8.8
142
Product Direction (% positive)
9.3
1,785
9.0
217
Features by Category
Ticket and Case Management
8.8
265
|
Verified
8.3
30
8.9
262
|
Verified
8.2
30
8.9
284
|
Verified
8.2
29
8.8
280
|
Verified
8.0
31
8.8
242
|
Verified
6.7
25
9.0
306
7.7
26
9.2
284
|
Verified
8.2
30
8.7
258
|
Verified
8.1
29
Generative AI
7.8
62
7.2
15
8.2
63
7.1
15
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
232
|
Verified
Feature Not Available
9.1
275
|
Verified
8.0
32
8.6
232
|
Verified
7.7
32
8.3
208
|
Verified
7.9
30
7.8
131
6.8
25
Platform
8.3
216
|
Verified
6.7
32
8.4
287
|
Verified
7.6
72
|
Verified
8.8
258
|
Verified
8.0
34
8.5
231
|
Verified
7.8
30
8.3
230
|
Verified
7.3
33
8.3
236
|
Verified
7.7
32
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
626
8.5
83
8.6
527
7.5
70
7.9
476
6.8
70
Design
8.8
650
7.6
72
8.2
532
6.9
67
8.8
746
7.7
78
8.8
708
7.7
76
8.7
563
7.6
70
Generative AI
7.8
189
6.0
55
8.0
189
6.0
53
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
808
8.8
24
8.9
814
7.7
20
9.1
793
7.3
19
9.0
833
7.5
22
Coordination Tools
8.5
727
7.5
14
8.7
707
7.5
20
8.7
647
7.6
16
Software Options
9.3
793
7.6
17
8.6
725
7.0
18
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
490
7.8
43
8.8
384
7.9
39
8.7
384
7.1
36
8.8
342
7.6
37
Support Automation
8.7
412
7.3
36
8.9
414
7.2
35
8.7
376
7.0
33
8.6
326
7.1
38
Generative AI
8.1
108
Feature Not Available
8.2
108
Feature Not Available
Sorting & Filtering
8.3
236
6.9
7
9.1
237
7.6
7
7.6
225
6.2
7
8.4
227
7.1
7
Integrations
8.0
218
6.9
6
8.5
228
4.8
7
7.4
208
4.5
7
Time Management
9.0
228
8.1
7
8.7
223
7.9
7
9.3
234
5.2
7
Generative AI
7.7
136
4.8
7
7.2
129
4.5
7
7.8
134
5.2
7
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
7.5
12
Not enough data
5.7
12
Not enough data
6.8
12
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.5
12
Not enough data
6.8
12
Generative AI
8.3
34
6.5
27
8.3
34
6.3
26
7.8
33
6.0
27
Communication
8.7
218
|
Verified
8.2
49
|
Verified
8.9
265
|
Verified
8.0
57
|
Verified
8.9
206
7.5
40
8.9
230
|
Verified
7.9
42
|
Verified
8.8
150
7.4
35
Internal Use
8.4
287
|
Verified
7.6
72
|
Verified
9.2
281
|
Verified
7.7
50
|
Verified
8.8
194
7.5
40
8.8
219
7.4
45
|
Verified
9.5
285
|
Verified
8.8
56
|
Verified
8.8
220
|
Verified
7.7
55
|
Verified
Generative AI
7.7
30
Feature Not Available
Self-Service Experience
8.3
55
7.5
31
8.5
53
7.3
30
8.0
53
Feature Not Available
8.2
51
7.7
27
8.4
50
7.8
27
Self-Service Platform
8.0
50
7.9
30
8.4
50
8.1
32
8.0
50
7.0
26
8.1
48
7.6
30
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by 1.7)
26
6.1
22
7.8(won by 1.6)
25
6.2
22
Process
9.1(won by 0.6)
195
8.5
36
8.8(won by 0.2)
159
8.6
35
8.8(won by 1.1)
171
7.7
28
Channels
9.5(won by 0.9)
240
8.6
42
9.1(won by 0.6)
191
8.5
40
8.8(won by 0.6)
182
8.2
38
8.4(won by 2.7)
132
5.7
33
9.1(won by 1.1)
157
8.0
35
Insight
8.9(won by 1.7)
140
7.2
27
8.7(won by 1.2)
159
7.5
34
8.8(won by 1.6)
138
7.2
29
9.0(won by 1.3)
154
7.7
32
Generative AI
7.5
29
6.4
11
7.6
30
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Trengo are categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Email Management
Unique Categories
Front is categorized as Complaint Management and AI Customer Support Agents
Trengo is categorized as Customer Service Automation, Conversation Intelligence, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.4%
Retail
5.0%
Consumer Services
5.0%
Marketing and Advertising
4.1%
Other
73.1%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Trengo has no discussions with answers
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