Compare Freshworks and Zoho CRM 
At a Glance
Market Segments
Small-Business (52.0% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
No pricing available
Free
Freshworks
Star Rating
(7,750)4.5 out of 5
Market Segments
Small-Business (52.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about FreshworksZoho CRM
Star Rating
(2,735)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
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Freshworks vs Zoho CRM
When assessing the two solutions, reviewers found Freshworks easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks overall.
- Reviewers felt that Freshworks meets the needs of their business better than Zoho CRM.
- When comparing quality of ongoing product support, reviewers felt that Freshworks is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshworks over Zoho CRM.
Pricing
Entry-Level Pricing
Freshworks
No pricing availableZoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Freshworks
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
6,432
8.4
2,318
Ease of Use
9.0
6,474
8.2
2,327
Ease of Setup
8.8
4,544
7.8
1,055
Ease of Admin
8.9
4,514
8.0
971
Quality of Support
8.8
5,876
7.6
2,119
Has the product been a good partner in doing business?
8.9
4,204
8.0
949
Product Direction (% positive)
8.9
6,271
7.9
2,254
Features by Category
Sales Force Automation
Not enough data
8.5
1503
|
Verified
Not enough data
8.2
762
|
Verified
Not enough data
8.1
1427
|
Verified
Not enough data
8.1
1511
|
Verified
Not enough data
7.7
1078
|
Verified
Not enough data
8.3
559
|
Verified
Not enough data
7.9
1107
|
Verified
Not enough data
7.9
1094
|
Verified
Not enough data
8.2
1209
|
Verified
Marketing Automation
Not enough data
8.0
1229
|
Verified
Not enough data
7.9
1192
|
Verified
Not enough data
8.3
1405
|
Verified
Not enough data
7.9
1022
|
Verified
Customer Support
Not enough data
8.0
1092
|
Verified
Not enough data
7.8
1095
|
Verified
Not enough data
7.9
1129
|
Verified
Not enough data
7.7
967
|
Verified
Not enough data
8.0
1008
|
Verified
Reporting & Analytics
Not enough data
8.1
1388
|
Verified
Not enough data
8.1
1445
|
Verified
Not enough data
8.0
946
|
Verified
Mobile & Social
Not enough data
8.0
978
|
Verified
Not enough data
8.0
990
|
Verified
Not enough data
7.9
1094
|
Verified
Platform
Not enough data
8.0
736
|
Verified
Not enough data
8.1
712
|
Verified
Not enough data
8.4
742
|
Verified
Not enough data
8.0
536
|
Verified
Not enough data
7.7
439
|
Verified
Not enough data
8.0
610
|
Verified
Not enough data
8.3
728
|
Verified
Not enough data
8.0
558
|
Verified
Integration
Not enough data
8.3
553
|
Verified
Not enough data
8.0
536
|
Verified
Not enough data
7.9
505
|
Verified
Generative AI
Not enough data
Feature Not Available
Configuration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Not enough data
8.4
45
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.3
36
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
8.0
40
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.3
69
Not enough data
8.4
68
Not enough data
8.3
70
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.8
113
Not enough data
8.8
111
Not enough data
8.2
101
Not enough data
8.1
96
Not enough data
8.9
109
Not enough data
8.8
109
Not enough data
8.4
104
Repeatability and Reportability
Not enough data
8.4
101
Not enough data
8.5
105
Not enough data
8.6
99
Not enough data
8.1
95
Not enough data
8.0
78
AI and Automation
Not enough data
8.5
103
Not enough data
8.6
102
Not enough data
8.4
98
Not enough data
8.2
90
Not enough data
8.0
84
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
65
Not enough data
8.7
62
Not enough data
8.5
62
Not enough data
8.7
63
Not enough data
8.6
61
Collaboration
Not enough data
8.7
62
Not enough data
8.5
64
Not enough data
9.0
66
Not enough data
8.9
69
Not enough data
8.6
63
Not enough data
8.7
61
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Sourcing
Not enough data
8.1
104
Not enough data
8.3
108
Not enough data
8.2
102
Not enough data
8.5
113
Not enough data
8.4
104
Predictive Analytics
Not enough data
8.5
105
Not enough data
8.2
98
Not enough data
8.0
85
Not enough data
8.1
91
Sales Management
Not enough data
8.3
111
Not enough data
8.2
90
Not enough data
8.4
104
Not enough data
8.6
111
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
122
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
8.4
130
|
Verified
Personalization
Not enough data
8.5
146
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.3
140
|
Verified
Administrative
Not enough data
8.4
139
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.3
131
Categories
Categories
Shared Categories
Freshworks and Zoho CRM share no categories
Unique Categories
Freshworks is categorized as Digital Customer Service Platforms
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CRM, CPQ, and Sales Platforms
Reviews
Reviewers' Company Size
Freshworks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Computer Software
12.4%
Marketing and Advertising
3.9%
Financial Services
3.7%
Internet
3.7%
Other
58.1%
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
Freshworks
Most Helpful Favorable Review
Hamish G.
Verified User in Transportation/Trucking/Railroad
Freshworks has made the way our team work much more streamlined. We previously used very old school methods of incident management, direct emails to team members etc., and we needed to get our way of working sorted. We have been using FreshService for over...
Most Helpful Critical Review
Steve J.
Verified User in Security and Investigations
The software is not useable for us. We are now being ghosted by the sales and operations team as we are looking for a mutual solution to an unuseable software.
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Hamish G.
Verified User in Transportation/Trucking/Railroad
Freshworks has made the way our team work much more streamlined. We previously used very old school methods of incident management, direct emails to team members etc., and we needed to get our way of working sorted. We have been using FreshService for over...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Steve J.
Verified User in Security and Investigations
The software is not useable for us. We are now being ghosted by the sales and operations team as we are looking for a mutual solution to an unuseable software.
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
How is Freshworks redefining customer support and engagement in a digital-first world?
1 comment
SK
Freshworks is redefining customer support and engagement with AI-driven tools like Freddy AI, offering personalized, omnichannel experiences. Its intuitive,...Read more
Freshworks has no more discussions with answers
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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