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Compare FreshChat and Wati 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (78.1% of reviews)
Entry-Level Pricing
$0.00
Contact Us
FreshChat
Star Rating
(491)4.4 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansWati
Star Rating
(458)4.6 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that FreshChat excels in providing a user-friendly experience, with many users highlighting its simplicity and effectiveness in managing customer interactions. One user mentioned, "I like Freshchat because it is easy to use and quick to set up," which reflects the overall sentiment of ease of use among its users.
- Users say that Wati stands out for its seamless integration with WhatsApp, making it a preferred choice for businesses looking to enhance their customer communication. A reviewer noted, "I use Wati to communicate with customers on WhatsApp. It helps us reply quickly," showcasing its efficiency in managing chats.
- Reviewers mention that FreshChat's live chat feature is particularly strong, with users appreciating its ability to provide all customer information in one place. One user stated, "The tool provides all customer information on the same platform," which aids in resolving queries promptly.
- According to verified reviews, Wati's user interface is designed to be highly customer-friendly, making it easy for users to navigate. A user highlighted, "The UI and UX are designed to be more customer-friendly," indicating that the platform is intuitive and accessible.
- G2 reviewers report that while FreshChat has a solid support system, Wati's customer support is also commendable, with users appreciating the clear guidance during setup. One user remarked, "I also appreciate that the initial setup was quite easy because the steps were clearly guided," which speaks to Wati's effective onboarding process.
- Users say that both platforms have their strengths, but FreshChat's higher ratings in live chat and social features suggest it may be better suited for businesses prioritizing direct customer engagement. A user noted, "Very easy to use and also very accurate," which emphasizes FreshChat's reliability in live interactions.
Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
FreshChat
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.7
399
8.9
354
Ease of Use
9.1
401
9.2
363
Ease of Setup
8.8
255
9.0
325
Ease of Admin
9.0
243
9.1
272
Quality of Support
8.8
393
8.6
346
Has the product been a good partner in doing business?
8.8
239
9.1
268
Product Direction (% positive)
9.0
401
9.3
334
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
154
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
8.8
131
Not enough data
8.6
118
Not enough data
8.5
114
Support
Not enough data
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Responses
8.5
103
8.6
173
8.6
104
8.8
168
8.9
102
8.7
165
8.7
99
8.6
160
8.6
83
8.5
154
Platform
9.2
105
8.7
163
8.9
100
8.8
142
8.8
100
8.4
160
8.5
99
8.0
160
8.4
78
Feature Not Available
9.0
93
8.7
150
8.8
94
8.6
151
Generative AI
8.4
42
7.3
96
8.6
42
Feature Not Available
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
280
|
Verified
Not enough data
8.5
293
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
250
|
Verified
Not enough data
8.5
255
|
Verified
Not enough data
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Feature Not Available
9.5(won by default)
23
Feature Not Available
Process
9.4(won by 1.1)
43
8.3
55
9.4(won by 0.8)
48
8.6
57
9.2(won by 0.7)
42
8.5
54
Channels
9.2(won by default)
50
Feature Not Available
9.2(won by 0.8)
53
8.4
56
9.5(won by 0.9)
53
8.6
59
9.0(won by 1.3)
43
7.7
50
9.3(won by 0.8)
44
8.5
51
Insight
9.2(won by 1.2)
41
8.0
49
8.9(won by default)
49
Feature Not Available
9.2(won by default)
46
Feature Not Available
9.1(won by default)
48
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
91
Not enough data
9.2
88
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
89
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Wati are categorized as Chatbots and Social Customer Service
Unique Categories
FreshChat is categorized as Conversational Marketing, Conversational Support, Live Chat, Customer Self-Service, and AI Customer Support Agents
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, Customer Communications Management, and WhatsApp Marketing
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.2%
Education Management
10.1%
Information Technology and Services
7.2%
Retail
6.5%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
64.1%
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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