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Compare Fin by Intercom and FreshChat 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00
Fin by Intercom
Star Rating
(3,714)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansFreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to FreshChat. Users appreciate its ability to keep customer conversations organized and the detailed Content and Guidance docs that help fine-tune interactions.
- Users say that FreshChat is a straightforward tool for handling live chats, making it easy to manage customer complaints and queries. However, its lower G2 Score indicates that it may not meet the same level of user expectations as Fin by Intercom.
- Reviewers mention that Fin by Intercom offers a user-friendly experience with features like macros that streamline email integration. This ease of use is highlighted by users who find the tool simple and effective for daily tasks.
- According to verified reviews, FreshChat is praised for its quick setup and helpful customer support, making it a viable option for those who prioritize ease of implementation. However, the limited number of recent reviews suggests that it may not be as widely adopted or tested as Fin by Intercom.
- Users highlight that Fin by Intercom's ongoing feature updates and improvements contribute to a positive user experience, with many enjoying the straightforward monitoring and enhancement processes. This commitment to product evolution is a strong point for Fin.
- Reviewers note that while FreshChat is easy to use and integrates well with other tools, it faces challenges in providing the same depth of features and overall satisfaction that Fin by Intercom delivers, as reflected in the substantial difference in their G2 Scores.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Fin by Intercom
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.8
2,828
8.7
398
Ease of Use
8.9
2,858
9.1
400
Ease of Setup
8.4
1,466
8.8
254
Ease of Admin
8.6
1,312
9.0
243
Quality of Support
8.6
2,724
8.8
392
Has the product been a good partner in doing business?
8.8
1,309
8.8
239
Product Direction (% positive)
8.8
2,679
9.0
400
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1144
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
8.5
273
|
Verified
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.9
43
|
Verified
8.1
363
|
Verified
8.4
45
|
Verified
9.3
478
|
Verified
9.4
48
|
Verified
8.5
327
|
Verified
9.1
48
|
Verified
Channels
8.0
293
|
Verified
8.7
38
|
Verified
9.0
438
|
Verified
9.0
45
|
Verified
7.9
207
|
Verified
8.8
32
7.3
121
9.0
32
|
Verified
8.1
229
|
Verified
8.9
37
|
Verified
Customers
8.8
428
|
Verified
9.0
41
|
Verified
8.6
432
|
Verified
8.8
43
|
Verified
8.2
436
|
Verified
8.6
44
|
Verified
8.3
387
|
Verified
8.9
38
|
Verified
8.2
379
|
Verified
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.5
103
8.8
586
8.6
104
9.0
586
8.9
102
8.8
556
8.7
99
8.6
478
8.6
83
Platform
9.5
611
9.2
105
8.9
582
8.9
100
8.8
578
8.8
100
8.7
561
8.5
99
8.2
419
8.4
78
8.9
528
9.0
93
8.8
582
8.8
94
Generative AI
Feature Not Available
8.4
42
8.4
140
8.6
42
Conversational Platform
8.7
1058
8.6
148
8.7
837
Feature Not Available
8.7
858
8.5
127
9.0
779
8.6
111
Support Automation
8.6
859
8.6
133
8.7
901
8.6
135
8.5
518
8.5
134
8.8
810
8.8
116
Generative AI
Feature Not Available
8.5
61
8.4
154
8.5
61
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Not enough data
Automation
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
8.5
73
8.3
294
8.6
72
Feature Not Available
7.8
73
Communication
9.2
1441
|
Verified
9.2
280
|
Verified
8.9
1449
|
Verified
8.5
292
|
Verified
8.7
1191
|
Verified
8.4
202
|
Verified
9.1
1356
|
Verified
8.9
248
|
Verified
8.2
595
8.2
138
|
Verified
Internal Use
8.2
1267
|
Verified
8.5
273
|
Verified
8.7
1094
|
Verified
8.7
268
|
Verified
8.2
1043
|
Verified
8.4
221
|
Verified
8.7
1247
|
Verified
8.7
256
|
Verified
8.9
1319
|
Verified
9.0
249
|
Verified
8.6
1287
|
Verified
8.5
254
|
Verified
Generative AI
8.2
94
8.9
33
Self-Service Experience
8.9
652
8.9
92
8.9
651
8.7
93
Feature Not Available
8.4
80
8.2
490
8.5
67
8.4
535
8.6
69
Self-Service Platform
8.7
530
9.1
74
8.7
534
8.9
77
8.4
475
8.0
68
8.6
519
8.8
77
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
9.2(won by default)
23
Feature Not Available
9.5(won by default)
23
Process
9.3
89
9.4(won by 0.1)
43
9.0
86
9.4(won by 0.4)
48
9.6(won by 0.4)
89
9.2
42
Channels
9.4(won by 0.2)
89
9.2
50
8.8
88
9.2(won by 0.4)
53
9.5(tied score)
91
9.5(tied score)
53
8.3
81
9.0(won by 0.7)
43
8.8
83
9.3(won by 0.5)
44
Insight
9.1
86
9.2(won by 0.1)
41
9.2(won by 0.3)
87
8.9
49
8.8
83
9.2(won by 0.4)
46
9.3(won by 0.2)
83
9.1
48
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.7
173
Not enough data
7.9
171
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Not enough data
Automation
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and FreshChat are categorized as AI Customer Support Agents, Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Help Desk
FreshChat has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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