Compare Freshsales and Pipedrive 
At a Glance
Market Segments
Small-Business (67.8% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$24.00 1 Seats Per Month
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (67.8% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansPipedrive
Star Rating
(2,445)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in its Task Management feature, scoring 9.1, which allows for efficient organization of daily activities, while Freshsales, with a score of 8.9, offers solid task management but lacks some of the advanced functionalities that Pipedrive provides.
- Reviewers mention that Freshsales shines in Building and Personalizing Emails, achieving a score of 8.9, which is higher than Pipedrive's 8.1. This feature allows users to create more engaging and tailored email campaigns, enhancing customer interaction.
- G2 users highlight that Pipedrive's Opportunity & Pipeline Management is robust, scoring 8.8, which helps users effectively track sales opportunities. In contrast, Freshsales scores slightly lower at 8.7, indicating that while it is effective, it may not offer the same level of detail and control.
- Users on G2 report that Freshsales provides superior Customer Support, with a score of 8.6 compared to Pipedrive's 7.9. Reviewers appreciate the responsiveness and helpfulness of Freshsales' support team, which can be crucial for businesses needing quick assistance.
- Reviewers mention that Pipedrive's Customization options, particularly in Custom Fields, score 8.3, allowing users to tailor the CRM to their specific needs. Freshsales, however, excels with a score of 9.1, offering more flexibility in customization, which users find beneficial for adapting the software to their workflows.
- Users say that Freshsales' Lead Management capabilities are impressive, scoring 8.9, which includes features like Lead Qualification and Lead Follow-up. Pipedrive, while effective with a score of 8.5, does not match the comprehensive approach Freshsales takes in managing leads throughout the sales funnel.
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Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Freshsales
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.7
1,040
8.4
2,158
Ease of Use
9.0
1,053
8.9
2,190
Ease of Setup
8.7
561
8.7
1,231
Ease of Admin
8.9
541
8.6
873
Quality of Support
8.8
1,010
8.3
1,863
Has the product been a good partner in doing business?
9.0
534
8.7
845
Product Direction (% positive)
9.3
1,035
8.7
2,126
Features by Category
Sales Force Automation
8.9
714
|
Verified
8.5
1723
|
Verified
8.3
413
Feature Not Available
8.7
703
|
Verified
8.8
1760
|
Verified
8.5
701
|
Verified
8.6
1772
|
Verified
8.3
504
|
Verified
7.7
1343
|
Verified
8.6
333
|
Verified
8.3
829
|
Verified
8.2
479
|
Verified
7.7
1348
|
Verified
8.1
465
7.7
1305
8.4
507
|
Verified
7.8
1406
Marketing Automation
8.5
544
7.4
1238
|
Verified
8.5
518
7.5
1227
|
Verified
8.9
623
8.5
1554
|
Verified
7.8
110
7.5
1191
|
Verified
Customer Support
8.5
530
7.9
746
8.6
538
7.8
726
8.6
544
8.0
752
8.2
454
7.5
1220
8.4
475
7.7
705
Reporting & Analytics
8.4
625
|
Verified
8.0
1594
|
Verified
8.6
661
|
Verified
8.3
1682
|
Verified
8.3
505
|
Verified
7.9
1464
|
Verified
Mobile & Social
Feature Not Available
7.7
1174
|
Verified
8.1
205
|
Verified
7.5
1130
|
Verified
8.3
328
|
Verified
7.9
1335
|
Verified
Platform
8.4
400
|
Verified
8.2
1083
|
Verified
8.5
389
|
Verified
8.3
1068
8.7
410
|
Verified
8.4
1106
|
Verified
8.3
311
|
Verified
8.2
925
|
Verified
7.7
255
7.4
821
|
Verified
8.0
298
|
Verified
7.9
926
8.8
404
|
Verified
8.7
1073
|
Verified
7.9
283
|
Verified
7.8
890
Integration
8.3
371
|
Verified
8.1
1002
|
Verified
8.3
328
|
Verified
8.0
938
|
Verified
7.9
294
|
Verified
7.9
873
|
Verified
Generative AI
7.5
81
Feature Not Available
Email Marketing
8.7
66
8.1
156
8.8
73
8.1
157
8.5
70
7.6
152
8.9
69
8.2
155
9.0
68
8.2
156
8.7
67
7.9
153
8.5
63
7.6
151
8.5
64
8.2
152
7.9
54
7.7
146
Reporting & Analytics
8.1
56
7.5
143
8.3
68
8.1
153
Platform
8.8
66
8.5
154
8.0
55
8.1
145
8.7
67
8.4
154
Generative AI
7.7
39
Feature Not Available
7.6
40
Feature Not Available
Integration
8.1
64
8.2
149
8.2
54
7.8
148
8.0
53
7.9
147
8.4
56
8.2
147
8.0
53
7.3
142
7.7
49
7.5
140
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.2
18
Not enough data
8.5
18
Not enough data
8.8
19
Not enough data
8.9
17
Not enough data
Organization
8.8
19
Not enough data
9.1
18
Not enough data
8.1
18
Not enough data
Performance Analysis
8.1
16
Not enough data
8.5
22
Not enough data
Sales Analysis
7.9
19
Not enough data
9.0
20
Not enough data
Generative AI
8.6
11
Not enough data
8.3
12
Not enough data
Integrated Workflows
9.1
233
|
Verified
Not enough data
8.9
241
|
Verified
Not enough data
8.4
179
|
Verified
Not enough data
8.7
179
|
Verified
Not enough data
8.9
216
|
Verified
Not enough data
8.7
66
Not enough data
8.8
61
Not enough data
Repeatability and Reportability
9.0
203
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
9.0
217
|
Verified
Not enough data
8.7
183
|
Verified
Not enough data
7.6
54
Not enough data
AI and Automation
8.4
63
Not enough data
8.2
66
Not enough data
8.3
59
Not enough data
7.9
60
Not enough data
7.7
56
Not enough data
Generative AI
8.1
25
Not enough data
Customization
9.1
17
8.4
57
8.3
16
7.8
53
8.2
14
7.2
52
8.3
15
7.7
57
Additional Functionality
8.4
15
8.2
54
8.2
12
6.7
52
8.4
15
8.0
59
8.5
11
7.1
52
8.3
13
7.5
54
Data Sourcing
8.1
84
7.8
309
8.4
84
8.0
311
8.2
78
7.9
310
8.4
89
8.3
315
8.3
84
7.9
305
Predictive Analytics
8.1
85
7.6
308
8.2
83
7.8
308
8.0
78
7.3
291
7.6
80
7.7
301
Sales Management
8.4
89
8.6
319
7.8
79
7.5
300
8.3
84
8.3
307
8.7
89
8.7
319
Attribution
8.7
49
Not enough data
8.9
50
Not enough data
8.6
49
Not enough data
Discovery
8.8
50
Not enough data
8.5
52
Not enough data
8.6
49
Not enough data
Management
8.6
48
Not enough data
9.0
50
Not enough data
Platform
8.5
48
Not enough data
8.7
50
Not enough data
Calling
8.8
135
Not enough data
8.7
118
Not enough data
8.7
128
Not enough data
9.0
144
Not enough data
Contacts
8.9
149
Not enough data
9.0
135
Not enough data
9.0
141
Not enough data
Insights
9.1
163
Not enough data
9.1
140
Not enough data
8.9
121
Not enough data
9.0
143
Not enough data
9.0
139
Not enough data
Analytics
8.8
224
7.8
171
8.8
217
8.1
172
8.2
50
7.9
166
Customizations
9.0
234
8.0
178
9.2
239
8.2
169
8.9
246
8.3
181
8.6
220
7.9
174
8.9
241
8.3
173
Generative AI
7.7
32
Feature Not Available
Incentives
8.3
26
6.9
280
8.5
27
7.4
287
7.7
26
Feature Not Available
8.2
28
7.0
283
Personalization
8.7
30
7.7
299
8.5
31
7.8
292
8.5
32
8.2
307
8.3
29
8.0
294
Administrative
8.4
30
7.7
292
8.4
27
7.7
287
8.3
26
7.5
276
Categories
Categories
Shared Categories
Freshsales and Pipedrive are categorized as Sales Platforms, Online Form Builder, Sales Analytics, Email Tracking, Sales Performance Management, CRM, and Email Marketing
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Scoring, and Visitor Identification
Pipedrive has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.5%
Marketing and Advertising
8.0%
Financial Services
4.0%
Internet
3.6%
Other
54.2%
Computer Software
11.2%
Information Technology and Services
10.7%
Marketing and Advertising
10.5%
Financial Services
4.1%
Real Estate
3.5%
Other
60.0%
Most Helpful Reviews
Freshsales
Most Helpful Favorable Review
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Most Helpful Critical Review
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Will S.
Verified User in Furniture
Extremely poor tech for the chatbot Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal. Just avoid.
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Will S.
Verified User in Furniture
Extremely poor tech for the chatbot Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal. Just avoid.
Alternatives
Discussions
What are the three benefits of CRM?
2 comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
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