Compare Freshstatus by Freshworks and PagerDuty 
At a Glance
Market Segments
Small-Business (67.7% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Freshstatus by Freshworks
Star Rating
(373)4.5 out of 5
Market Segments
Small-Business (67.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Freshstatus by FreshworksPagerDuty
Star Rating
(889)4.5 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about PagerDutySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of incidents efficiently, while Freshstatus by Freshworks, although effective, does not have a comparable score in this area.
- Reviewers mention that Freshstatus by Freshworks shines in "Ease of Use" with a score of 9.1, making it particularly user-friendly for small businesses, whereas PagerDuty's score of 8.6 suggests a steeper learning curve for new users.
- G2 users highlight that PagerDuty's "Timely Alerts" feature, rated at 9.5, ensures that users receive critical notifications promptly, which is essential for incident management, while Freshstatus by Freshworks scores slightly lower at 9.3, indicating a minor lag in alert delivery.
- Users on G2 appreciate PagerDuty's "Artificial Intelligence" capabilities, scoring 9.7, which enhances its automation features, whereas Freshstatus by Freshworks scores 7.5 in AI Text Generation, suggesting it may not leverage AI as effectively for automation tasks.
- Reviewers say that Freshstatus by Freshworks offers superior "Ease of Setup" with a score of 9.2, making it easier for teams to get started quickly compared to PagerDuty's score of 8.2, which may require more configuration time.
- Users report that both products have strong "Quality of Support," with PagerDuty scoring 8.9 and Freshstatus by Freshworks at 8.8, indicating that both platforms provide reliable customer service, but PagerDuty has a slight edge in user satisfaction.
Featured Products
Sponsored
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Incident Management
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Pricing
Entry-Level Pricing
Freshstatus by Freshworks
No pricing availablePagerDuty
No pricing availableFree Trial
Freshstatus by Freshworks
No trial information availablePagerDuty
Free Trial is available
Ratings
Meets Requirements
8.7
208
9.1
762
Ease of Use
9.1
208
8.6
768
Ease of Setup
9.2
190
8.2
395
Ease of Admin
9.0
190
8.5
397
Quality of Support
8.8
114
8.9
575
Has the product been a good partner in doing business?
8.9
140
8.9
335
Product Direction (% positive)
9.0
163
8.3
759
Features by Category
Automation
Not enough data
9.8
45
Not enough data
9.6
45
Not enough data
9.7
43
Administration
Not enough data
9.8
45
Not enough data
9.7
45
Not enough data
9.7
45
Not enough data
9.7
44
Not enough data
9.7
43
Not enough data
9.8
43
Functionality
Not enough data
9.6
44
Not enough data
9.6
44
Not enough data
9.7
43
Monitoring
Not enough data
9.2
128
|
Verified
Not enough data
9.5
144
|
Verified
Not enough data
9.2
136
|
Verified
Management Tools
Not enough data
9.2
132
|
Verified
Not enough data
9.1
162
Not enough data
9.0
153
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Automation Support - Runbook Automation
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Error Management - Runbook Automation
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.0
5
Customization - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance and Reporting - Runbook Automation
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.3
5
Performance - Runbook Automation
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Categories
Categories
Shared Categories
Freshstatus by Freshworks and PagerDuty are categorized as IT Alerting
Unique Categories
Freshstatus by Freshworks has no unique categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, Incident Management, and Runbook Automation
Reviews
Reviewers' Company Size
Freshstatus by Freshworks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.9%
Computer Software
14.6%
Computer & Network Security
6.4%
Telecommunications
5.2%
Primary/Secondary Education
5.2%
Other
51.7%
Information Technology and Services
22.5%
Computer Software
21.3%
Financial Services
5.7%
Internet
5.6%
Retail
3.8%
Other
41.2%
Most Helpful Reviews
Freshstatus by Freshworks
Most Helpful Favorable Review
Verified User in Retail
The fact that you can setup a custom domain.
Most Helpful Critical Review
Jeff B.
Verified User in Computer Software
Feels like a complete solution for a problem that almost no one has, which is to provide status updates. This should simply be table stakes and doesn't feel like it needs a separate product.
PagerDuty
Most Helpful Favorable Review
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Most Helpful Critical Review
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Verified User in Retail
The fact that you can setup a custom domain.
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Jeff B.
Verified User in Computer Software
Feels like a complete solution for a problem that almost no one has, which is to provide status updates. This should simply be table stakes and doesn't feel like it needs a separate product.
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Alternatives
Discussions
Freshstatus by Freshworks has no discussions with answers
How can we do better?
1 comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is PagerDuty used for?
1 comment
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
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