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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansZoho CRM
Star Rating
(2,846)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM offers a robust Customization feature with a score of 9.1, allowing for extensive custom fields and tailored workflows, while Freshsales, with a score of 8.4, provides decent customization but lacks the depth that some users desire.
- Reviewers mention that Freshsales excels in Ease of Use with a score of 9.0, making it more intuitive for new users compared to Zoho CRM's score of 8.2, which some users find slightly overwhelming due to its extensive features.
- G2 users highlight that Freshsales has superior Quality of Support with a score of 8.8, often praising the responsiveness and helpfulness of the support team, whereas Zoho CRM's score of 7.6 indicates room for improvement in customer service experiences.
- Users on G2 report that Freshsales shines in Lead Management with a score of 8.9, particularly noting its effective lead scoring and follow-up features, while Zoho CRM's score of 8.3, although competent, does not match the efficiency reported by Freshsales users.
- Reviewers say that Zoho CRM's Email Marketing capabilities, particularly in Automated Email Responses (8.5), are robust, but Freshsales outperforms with a higher score of 8.5 in Sending Outbound Emails, indicating a more streamlined process for email campaigns.
- Users report that Freshsales provides better Sales Force Automation features, scoring 8.7 in Opportunity & Pipeline Management, which users find more user-friendly and effective compared to Zoho CRM's score of 8.1, where some users feel the interface could be more intuitive.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Freshsales
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.4
2,424
Ease of Use
9.0
1,052
8.3
2,437
Ease of Setup
8.8
559
8.0
1,206
Ease of Admin
8.9
535
8.0
1,009
Quality of Support
8.8
1,009
7.6
2,218
Has the product been a good partner in doing business?
9.0
529
8.0
985
Product Direction (% positive)
9.3
1,033
8.0
2,359
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.5
1624
|
Verified
8.3
417
8.3
872
|
Verified
8.8
707
|
Verified
8.2
1546
|
Verified
8.5
705
|
Verified
8.2
1622
|
Verified
8.3
507
|
Verified
7.8
1185
|
Verified
8.6
336
|
Verified
8.4
666
|
Verified
8.2
482
|
Verified
7.9
1215
|
Verified
8.1
468
8.0
1205
|
Verified
8.4
510
|
Verified
8.2
1317
|
Verified
Marketing Automation
8.5
548
8.0
1334
|
Verified
8.5
522
7.9
1298
|
Verified
8.9
627
8.4
1520
|
Verified
7.9
114
7.9
1123
|
Verified
Customer Support
8.5
534
8.0
1198
|
Verified
8.6
542
7.9
1199
|
Verified
8.6
548
7.9
1233
|
Verified
8.2
458
7.8
1066
|
Verified
8.4
478
8.0
1109
|
Verified
Reporting & Analytics
8.4
629
|
Verified
8.2
1496
|
Verified
8.6
665
|
Verified
8.2
1551
|
Verified
8.3
508
|
Verified
8.1
1051
|
Verified
Mobile & Social
Feature Not Available
8.1
1079
|
Verified
8.1
208
|
Verified
8.0
1090
|
Verified
8.3
331
|
Verified
8.0
1195
|
Verified
Platform
8.4
404
|
Verified
8.1
855
|
Verified
8.5
393
|
Verified
8.1
828
|
Verified
8.7
414
|
Verified
8.4
858
|
Verified
8.3
314
|
Verified
8.1
648
|
Verified
7.7
258
7.8
548
|
Verified
8.0
301
|
Verified
8.1
718
|
Verified
8.8
408
|
Verified
8.4
839
|
Verified
8.0
285
|
Verified
8.1
662
|
Verified
Integration
8.4
375
|
Verified
8.3
649
|
Verified
8.3
331
|
Verified
8.1
633
|
Verified
7.9
297
|
Verified
8.0
598
|
Verified
Generative AI
7.6
84
8.2
178
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
8.4
72
8.3
19
8.8
73
8.6
20
8.8
73
8.7
18
8.8
73
Organization
8.6
20
8.6
74
8.9
19
8.4
73
7.9
19
8.6
73
Performance Analysis
7.9
17
Feature Not Available
8.3
23
8.6
75
Sales Analysis
7.8
20
8.4
69
8.8
21
8.4
73
Generative AI
8.3
12
8.1
27
7.9
13
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
8.7
160
8.9
244
|
Verified
8.8
156
8.4
182
|
Verified
8.3
146
8.7
182
|
Verified
8.2
141
8.9
219
|
Verified
8.9
154
8.7
69
8.8
153
8.8
64
8.5
148
Repeatability and Reportability
8.9
206
|
Verified
8.4
145
8.9
222
|
Verified
8.6
150
8.9
220
|
Verified
8.5
143
8.7
186
|
Verified
8.2
138
7.6
57
7.9
121
AI and Automation
8.4
66
8.2
147
8.2
69
8.4
146
8.3
62
8.3
140
7.9
63
8.1
134
7.7
59
7.8
126
Generative AI
8.2
28
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
8.8
50
8.4
20
9.0
51
8.5
21
8.6
50
7.9
20
Discovery
8.9
51
8.6
21
8.5
53
8.3
20
8.7
50
8.2
21
Management
8.7
49
8.3
21
9.0
51
8.3
21
Platform
8.5
49
8.3
21
8.7
51
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
8.5
28
8.2
152
|
Verified
8.6
29
8.3
159
|
Verified
7.9
28
8.0
151
|
Verified
8.3
30
8.4
160
|
Verified
Personalization
8.8
32
8.5
176
|
Verified
8.6
33
8.6
177
|
Verified
8.6
34
8.6
183
|
Verified
8.4
31
8.4
170
|
Verified
Administrative
8.5
32
8.5
168
|
Verified
8.4
29
8.5
172
|
Verified
8.4
28
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
8.8
224
8.3
138
8.8
217
8.3
144
8.2
50
8.4
145
Customizations
9.0
234
8.7
149
9.2
239
8.8
146
8.9
246
8.7
147
8.6
220
8.7
143
8.9
241
8.6
148
Generative AI
7.7
32
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
8.1
84
8.3
143
8.4
84
8.4
147
8.2
78
8.3
140
8.4
89
8.6
152
8.3
84
8.5
144
Predictive Analytics
8.1
85
8.5
144
8.2
83
8.3
136
8.0
78
8.0
122
7.6
80
8.2
128
Sales Management
8.4
89
8.5
151
7.8
79
8.3
129
8.3
84
8.5
142
8.7
89
8.8
149
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Online Form Builder, Outbound Call Tracking, Visitor Identification, and Marketing Automation
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Quote Management, Sales Gamification, CPQ, Lead Capture, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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