Compare Freshsales and Pipedrive 
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (70.3% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$24.00 1 Seats Per Month
Freshsales
Star Rating
(1,217)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansPipedrive
Star Rating
(2,303)4.3 out of 5
Market Segments
Small-Business (70.3% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in its Task Management feature, scoring 9.1, which allows for efficient organization of daily activities, while Freshsales, with a score of 8.5, offers solid task management but lacks some of the advanced functionalities that Pipedrive provides.
- Reviewers mention that Freshsales shines in Email Marketing, particularly in Sending Outbound Emails with a score of 9.0, which is higher than Pipedrive's 8.1. Users appreciate the ease of sending personalized emails to leads, enhancing their outreach efforts.
- G2 users highlight that Freshsales offers superior Lead Management capabilities, scoring 8.9 compared to Pipedrive's 8.5. Reviewers appreciate the intuitive interface and the ability to track leads effectively throughout the sales funnel.
- Users on G2 report that Pipedrive's Customization options, particularly in Custom Fields, score 8.3, which allows for tailored data entry, while Freshsales leads with a score of 9.1, providing more flexibility in adapting the CRM to specific business needs.
- Reviewers mention that Freshsales has a more robust Customer Support system, scoring 8.6 in Knowledge Base compared to Pipedrive's 8.0. Users appreciate the comprehensive resources available for troubleshooting and learning.
- Users say that Pipedrive's Sales Force Automation features, particularly in Opportunity & Pipeline Management, score 8.8, which is slightly higher than Freshsales' 8.7. Reviewers find Pipedrive's visual pipeline management particularly helpful for tracking sales progress.
Featured Products
Sponsored
Onpipeline
(3)
Email Marketing
Visit Website
Sponsored
Method CRM
(295)
Email Marketing
Visit Website
Sponsored
Attio
(16)
Email Marketing
Visit Website
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Freshsales
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.7
1,037
8.4
2,018
Ease of Use
9.0
1,050
8.8
2,047
Ease of Setup
8.7
558
8.7
1,094
Ease of Admin
8.9
539
8.6
816
Quality of Support
8.8
1,007
8.3
1,746
Has the product been a good partner in doing business?
9.0
532
8.7
788
Product Direction (% positive)
9.3
1,032
8.7
1,985
Features by Category
Sales Force Automation
8.9
713
|
Verified
8.5
1611
|
Verified
8.3
412
Feature Not Available
8.7
702
|
Verified
8.8
1648
|
Verified
8.5
700
|
Verified
8.6
1659
|
Verified
8.3
503
|
Verified
7.7
1236
|
Verified
8.6
332
|
Verified
8.3
719
|
Verified
8.2
478
|
Verified
7.6
1243
|
Verified
8.1
464
7.7
1199
8.4
506
|
Verified
7.8
1303
Marketing Automation
8.5
543
7.4
1136
|
Verified
8.5
517
7.4
1125
|
Verified
8.9
622
8.5
1453
|
Verified
7.9
109
7.5
1090
|
Verified
Customer Support
8.5
529
7.9
648
8.6
537
7.8
629
8.6
543
8.0
654
8.2
453
7.5
1124
8.4
474
7.7
608
Reporting & Analytics
8.4
624
|
Verified
7.9
1494
|
Verified
8.6
660
|
Verified
8.3
1582
|
Verified
8.3
504
|
Verified
7.8
1366
|
Verified
Mobile & Social
Feature Not Available
7.6
1081
|
Verified
8.1
204
|
Verified
7.4
1037
|
Verified
8.3
327
|
Verified
8.0
1241
|
Verified
Platform
8.4
399
|
Verified
8.2
963
|
Verified
8.5
388
|
Verified
8.2
950
8.7
409
|
Verified
8.4
987
|
Verified
8.3
310
|
Verified
8.2
810
|
Verified
7.7
254
7.3
708
|
Verified
8.0
297
|
Verified
7.8
813
8.8
403
|
Verified
8.7
960
|
Verified
8.0
282
|
Verified
7.8
777
Integration
8.4
370
|
Verified
8.1
900
|
Verified
8.3
327
|
Verified
8.0
837
|
Verified
7.9
293
|
Verified
7.9
776
|
Verified
Generative AI
7.5
80
Feature Not Available
Email Marketing
8.7
66
8.1
140
8.8
73
8.1
141
8.5
70
7.6
136
8.9
69
8.2
139
9.0
68
8.2
141
8.7
67
7.9
138
8.5
63
7.7
135
8.5
64
8.3
137
7.9
54
7.6
131
Reporting & Analytics
8.1
56
7.5
128
8.3
68
8.2
137
Platform
8.8
66
8.5
138
8.0
55
8.1
130
8.7
67
8.5
138
Generative AI
7.7
39
Feature Not Available
7.6
40
Feature Not Available
Integration
8.1
64
8.2
133
8.2
54
7.8
132
8.0
53
8.0
132
8.4
56
8.3
132
8.0
53
7.4
126
7.7
49
7.5
126
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.2
18
Not enough data
8.5
18
Not enough data
8.8
19
Not enough data
8.9
17
Not enough data
Organization
8.8
19
Not enough data
9.1
18
Not enough data
8.1
18
Not enough data
Performance Analysis
8.1
16
Not enough data
8.5
22
Not enough data
Sales Analysis
7.9
19
Not enough data
9.0
20
Not enough data
Generative AI
8.6
11
Not enough data
8.3
12
Not enough data
Integrated Workflows
9.1
232
|
Verified
Not enough data
8.9
240
|
Verified
Not enough data
8.4
178
|
Verified
Not enough data
8.7
178
|
Verified
Not enough data
8.9
215
|
Verified
Not enough data
8.7
65
Not enough data
8.8
60
Not enough data
Repeatability and Reportability
9.0
202
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
9.0
216
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
7.8
53
Not enough data
AI and Automation
8.4
62
Not enough data
8.2
65
Not enough data
8.5
58
Not enough data
8.0
59
Not enough data
7.8
55
Not enough data
Generative AI
8.1
24
Not enough data
Customization
9.1
17
8.3
49
8.3
16
7.6
45
8.2
14
7.1
44
8.3
15
7.5
49
Additional Functionality
8.4
15
8.0
46
8.2
12
6.4
44
8.4
15
7.9
51
8.5
11
6.9
44
8.3
13
7.4
46
Data Sourcing
8.1
83
7.8
252
8.4
83
8.0
253
8.3
77
7.9
253
8.4
88
8.3
257
8.3
83
7.8
248
Predictive Analytics
8.1
84
7.7
251
8.2
82
7.7
253
8.1
77
7.2
236
7.7
79
7.7
247
Sales Management
8.4
88
8.6
263
7.8
78
7.5
243
8.3
83
8.2
251
8.8
88
8.7
263
Attribution
8.7
49
Not enough data
8.9
50
Not enough data
8.6
49
Not enough data
Discovery
8.8
50
Not enough data
8.5
52
Not enough data
8.6
49
Not enough data
Management
8.6
48
Not enough data
9.0
50
Not enough data
Platform
8.5
48
Not enough data
8.7
50
Not enough data
Calling
8.8
135
Not enough data
8.7
118
Not enough data
8.7
128
Not enough data
9.0
144
Not enough data
Contacts
8.9
149
Not enough data
9.0
135
Not enough data
9.0
141
Not enough data
Insights
9.1
163
Not enough data
9.1
140
Not enough data
8.9
121
Not enough data
9.0
143
Not enough data
9.0
139
Not enough data
Analytics
8.8
223
7.7
141
8.8
216
8.1
143
8.3
49
7.8
137
Customizations
9.0
233
8.0
146
9.2
238
8.2
139
8.9
245
8.3
150
8.6
219
7.9
145
8.9
240
8.3
143
Generative AI
7.6
31
Feature Not Available
Incentives
8.3
26
6.8
225
8.5
27
7.4
231
7.7
26
Feature Not Available
8.2
28
7.0
227
Personalization
8.7
30
7.6
241
8.5
31
7.6
235
8.5
32
8.1
250
8.3
29
7.8
239
Administrative
8.4
30
7.6
234
8.4
27
7.6
230
8.3
26
7.3
221
Categories
Categories
Shared Categories
Freshsales and Pipedrive are categorized as Sales Platforms, Online Form Builder, Sales Analytics, Email Tracking, Sales Performance Management, CRM, and Email Marketing
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Scoring, and Visitor Identification
Pipedrive has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.6%
Marketing and Advertising
8.0%
Financial Services
4.0%
Internet
3.7%
Other
54.2%
Computer Software
11.3%
Information Technology and Services
11.1%
Marketing and Advertising
10.6%
Financial Services
4.3%
Internet
3.7%
Other
59.0%
Most Helpful Reviews
Freshsales
Most Helpful Favorable Review
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Most Helpful Critical Review
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Stephane B.
Verified User in Telecommunications
This year, we discovered limitations that all companies considering using them should know before subscribing. Buyer beware. Using Pipedrive is like writing on sand : A) They do not support copying your account to another on their service. Nor do...
Nathan K.
Verified User in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Stephane B.
Verified User in Telecommunications
This year, we discovered limitations that all companies considering using them should know before subscribing. Buyer beware. Using Pipedrive is like writing on sand : A) They do not support copying your account to another on their service. Nor do...
Alternatives
Discussions
What are the three benefits of CRM?
2 comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
