Compare Freshdesk Contact Center and Talkdesk 
At a Glance
Market Segments
Small-Business (71.4% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
$85.00 1 Per user, Per month
Freshdesk Contact Center
Star Rating
(140)4.1 out of 5
Market Segments
Small-Business (71.4% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansTalkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Call Recording feature, achieving a score of 9.4, which reviewers mention is crucial for quality assurance and training purposes. In contrast, Freshdesk Contact Center's Call Recording scored 8.7, indicating it may not be as robust in this area.
- Reviewers mention that Talkdesk's Omnichannel capabilities are rated at 9.0, allowing seamless communication across various platforms. Freshdesk Contact Center, however, received a lower score of 8.0, suggesting it may not provide as integrated an experience.
- G2 users highlight Talkdesk's superior Speech Analytics feature, scoring 8.7, which helps in understanding customer sentiment and improving service. Freshdesk Contact Center's Speech Analytics scored only 6.9, indicating a significant gap in functionality.
- Users on G2 report that Talkdesk's Intelligent Routing feature is highly effective, with a score of 9.0, ensuring that calls are directed to the most suitable agents. Freshdesk Contact Center's Intelligent Routing scored 8.0, suggesting it may not be as efficient in managing call distribution.
- Reviewers mention that Talkdesk's IVR (Interactive Voice Response) system is rated at 9.1, providing a more user-friendly experience for customers. In comparison, Freshdesk Contact Center's IVR scored 8.6, indicating it may not be as intuitive.
- Users say that Talkdesk's Data Security features, including Multi-Factor Authentication rated at 9.3, are highly regarded, ensuring robust protection of sensitive information. Freshdesk Contact Center also performs well in this area but scored slightly lower at 9.2, indicating a strong but not leading position.
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Pricing
Entry-Level Pricing
Freshdesk Contact Center
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
Freshdesk Contact Center
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.4
113
8.9
1,950
Ease of Use
8.5
112
9.1
1,958
Ease of Setup
8.4
66
8.8
989
Ease of Admin
8.5
66
8.9
901
Quality of Support
8.4
108
8.8
1,730
Has the product been a good partner in doing business?
8.4
64
8.8
884
Product Direction (% positive)
8.5
111
8.7
1,859
Features by Category
Dialing Options
Not enough data
9.2
308
|
Verified
Not enough data
9.2
282
|
Verified
Not enough data
9.0
268
|
Verified
Agent Tools
Not enough data
9.0
254
|
Verified
Not enough data
9.2
240
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
9.4
337
|
Verified
Automation
Not enough data
9.1
232
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
9.2
249
|
Verified
Not enough data
9.0
214
|
Verified
Not enough data
9.0
252
|
Verified
Administration
Not enough data
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Knowledge Management
Not enough data
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Compliance
Not enough data
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Customer Support
Not enough data
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Data Security
Not enough data
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Administration
Not enough data
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Generative AI
Not enough data
Feature Not Available
Quality Assurance
Not enough data
9.2
353
Feature Not Available
9.0
324
Not enough data
8.9
361
Engagement
Not enough data
9.1
339
Not enough data
9.2
362
Feature Not Available
9.0
350
Performance
Not enough data
9.0
344
Not enough data
9.2
346
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Channels
8.8
45
|
Verified
9.1
778
|
Verified
Feature Not Available
8.6
502
|
Verified
Feature Not Available
8.4
488
|
Verified
Feature Not Available
8.3
480
|
Verified
8.6
28
8.6
509
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.5
49
|
Verified
8.9
922
|
Verified
8.8
53
|
Verified
9.0
943
|
Verified
8.6
50
|
Verified
9.0
794
|
Verified
6.9
13
|
Verified
8.7
536
|
Verified
8.7
20
|
Verified
8.8
553
|
Verified
8.6
35
|
Verified
9.1
676
|
Verified
8.4
34
|
Verified
8.9
674
8.8
27
8.8
620
|
Verified
Administrative
8.6
65
|
Verified
8.8
871
|
Verified
9.0
52
|
Verified
9.1
890
|
Verified
8.3
53
|
Verified
8.8
977
|
Verified
8.7
34
|
Verified
9.1
677
|
Verified
7.5
17
8.8
539
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
242
|
Verified
Not enough data
9.1
224
|
Verified
Not enough data
8.8
192
|
Verified
Not enough data
8.9
203
|
Verified
Not enough data
8.8
200
|
Verified
Administration
Not enough data
9.0
223
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
9.2
243
|
Verified
Feature Not Available
8.7
193
|
Verified
Not enough data
9.0
201
|
Verified
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.2
161
Not enough data
7.8
169
Not enough data
8.8
191
Not enough data
9.0
194
Not enough data
9.0
194
Not enough data
9.0
184
Not enough data
8.8
186
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
Not enough data
9.0
192
Not enough data
8.8
184
Administrative
Not enough data
9.1
196
Not enough data
8.9
199
Customer Support
Not enough data
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Automation
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Artificial Intelligence
Not enough data
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Generative AI
Not enough data
Feature Not Available
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
Freshdesk Contact Center and Talkdesk are categorized as Contact Center Quality Assurance, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Freshdesk Contact Center is categorized as VoIP and Conversational Support
Talkdesk is categorized as Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
Freshdesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.0%
Online Media
11.3%
Computer Software
9.8%
Retail
6.8%
Financial Services
3.8%
Other
53.4%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
Freshdesk Contact Center
Most Helpful Favorable Review
Carissa L.
Verified User in Food & Beverages
We recently switched from Line2 to Freshdesk Contact Center and Im really glad we did. You basically can create a call center between your different employees, great for working from home. Connection was a big improvement from Line2 as well.
Most Helpful Critical Review
Kim S.
Verified User in Photography
We were forced to switch to FreshCaller from FreshDesk phone. The software is glitchy and lacks the reports that we would receive with FreshCaller phone. Making outgoing calls is actually much harder, and sometimes impossible. I tried to add additional...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Carissa L.
Verified User in Food & Beverages
We recently switched from Line2 to Freshdesk Contact Center and Im really glad we did. You basically can create a call center between your different employees, great for working from home. Connection was a big improvement from Line2 as well.
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Kim S.
Verified User in Photography
We were forced to switch to FreshCaller from FreshDesk phone. The software is glitchy and lacks the reports that we would receive with FreshCaller phone. Making outgoing calls is actually much harder, and sometimes impossible. I tried to add additional...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Discussions
Freshdesk Contact Center has no discussions with answers
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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