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- Medallia Customer Experience
- Forsta-vs-Medallia Customer Experience
Compare Forsta and Medallia Customer Experience 
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Forsta
Star Rating
(331)4.2 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about ForstaMedallia Customer Experience
Star Rating
(140)4.5 out of 5
Market Segments
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its reporting capabilities, particularly with its Reports Interface rated at 9.3, while Forsta's interface, although strong, does not match this level of user satisfaction.
- Reviewers mention that Medallia's Net Promoter Score (NPS) feature is highly rated at 9.4, indicating a robust tool for measuring customer loyalty, whereas Forsta's NPS score is rated lower at 8.6, suggesting it may not be as effective in this area.
- G2 users highlight that Medallia offers superior survey management features, with a Survey Builder score of 8.8, while Forsta's Survey Builder is rated slightly lower at 8.4, indicating a potential gap in ease of use for creating surveys.
- Users on G2 report that Medallia's performance in real-time updating is exceptional, scoring 9.8, which is crucial for timely insights, while Forsta's real-time updating is rated at 9.4, showing it is still effective but not as strong as Medallia.
- Reviewers mention that Forsta shines in its segmentation capabilities, with a score of 8.7, which is higher than Medallia's 8.5, indicating that Forsta may provide more advanced options for targeting specific customer groups.
- Users say that Medallia's customization options are robust, with a score of 9.0, allowing for tailored solutions, while Forsta's customization is rated at 8.4, suggesting it may not offer the same level of flexibility for users looking to adapt the software to their needs.
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Pricing
Entry-Level Pricing
Forsta
Forsta HX Essentials
Contact Us
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- Standard Surveys
- Digital Feedback
- Connectors
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Forsta
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.3
249
8.7
114
Ease of Use
8.1
254
8.6
113
Ease of Setup
8.3
95
7.3
73
Ease of Admin
7.9
95
7.8
65
Quality of Support
8.1
248
8.4
97
Has the product been a good partner in doing business?
8.4
94
8.6
68
Product Direction (% positive)
7.9
248
9.5
109
Features by Category
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Reports
9.3
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visualization
9.3
10
Not enough data
9.1
9
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
Data Updates
8.3
8
Not enough data
9.8
9
Not enough data
Collaboration
9.2
8
Not enough data
8.8
8
Not enough data
9.3
9
Not enough data
Data Updates
8.5
8
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
User Response Methods
8.6
11
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
7.2
9
Not enough data
7.6
13
Not enough data
Participant Selection
6.2
11
Not enough data
6.9
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
Insights
7.4
12
Not enough data
7.4
13
Not enough data
7.2
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Feedback Source
Not enough data
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
7
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.9
6
Not enough data
Insights
6.9
7
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
Platform Content
7.3
5
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
Platform Additional Functionality
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Analytics
8.6
36
9.4
38
8.4
38
9.1
39
8.3
30
8.6
37
7.5
34
5.9
29
Customization
8.1
34
8.5
34
9.0
59
7.9
32
8.4
47
8.7
31
8.5
40
8.6
28
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
7.9
8
8.4
31
8.7
10
8.5
28
9.2
12
8.5
35
Feedback Analysis
8.7
5
8.0
34
6.2
7
8.3
33
8.3
8
9.5
33
Feedback Sources
9.0
8
9.0
28
9.8
11
9.2
33
7.4
9
7.7
25
8.1
8
8.4
28
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
8.8
16
Not enough data
8.9
15
Not enough data
8.4
16
Not enough data
9.0
14
Not enough data
Survey Customization
9.0
14
Not enough data
8.3
15
Not enough data
8.4
15
Not enough data
8.3
13
Not enough data
Survey Insights
8.8
16
Not enough data
7.9
11
Not enough data
9.0
15
Not enough data
8.4
16
Not enough data
Setup
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.3
52
Not enough data
8.0
56
Not enough data
7.9
46
Not enough data
Platform Content
8.5
52
Not enough data
8.8
55
Not enough data
8.2
40
Not enough data
8.1
45
Not enough data
Platform Additional Functionality
8.5
48
Not enough data
8.2
40
Not enough data
8.0
39
Not enough data
8.0
41
Not enough data
Platform
8.1
32
Not enough data
8.2
25
Not enough data
8.4
31
Not enough data
8.5
33
Not enough data
8.6
33
Not enough data
7.8
31
Not enough data
8.1
32
Not enough data
8.3
32
Not enough data
Categories
Categories
Shared Categories
Forsta and Medallia Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Forsta is categorized as Consumer Video Feedback, User Research, Text Analysis, Employee Engagement, Video Interviewing, Survey, and Data Visualization
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Forsta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
68.8%
Management Consulting
3.8%
Marketing and Advertising
3.1%
Pharmaceuticals
2.1%
Information Technology and Services
1.7%
Other
20.5%
Hospitality
16.2%
Information Technology and Services
9.6%
Financial Services
9.6%
Automotive
7.4%
Insurance
5.9%
Other
51.5%
Most Helpful Reviews
Forsta
Most Helpful Favorable Review
Rahul P.
Verified User in Media Production
Quota Management, Ease of programming and knowledge base.
Most Helpful Critical Review
Verified User in Financial Services
they dont really transcribe voice surveys to text
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Rahul P.
Verified User in Media Production
Quota Management, Ease of programming and knowledge base.
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Verified User in Financial Services
they dont really transcribe voice surveys to text
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Alternatives
Discussions
When will ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?
2 comments
MS
A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me...Read more
Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?
2 comments
ML
Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the...Read more
I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?
2 comments
ML
Hello Nadeem - Just select "Flipped" in answer list display order property and it will give you the desired results i.e. it will display the options as...Read more
Medallia Customer Experience has no discussions with answers
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