Compare Five9 and Talkdesk 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
No pricing available
$85.00 1 Per user, Per month
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Talkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Database Management with a score of 9.1, allowing for efficient handling of customer data, while Talkdesk's database management features are not rated, indicating a potential gap in this area.
- Reviewers mention that Talkdesk shines in Ease of Use with a score of 9.1, making it more user-friendly for agents compared to Five9's score of 8.3, which some users find less intuitive.
- G2 users highlight that Talkdesk's Quality of Support is rated at 8.8, with many reviewers praising their responsive customer service, whereas Five9's support is rated lower at 8.0, leading to mixed reviews about their responsiveness.
- Users on G2 report that Talkdesk's Call Routing features are superior, scoring 9.0, which allows for more efficient call distribution, while Five9's score of 8.6 indicates room for improvement in this critical area.
- Reviewers mention that Five9's Performance Analysis tools, rated at 8.2, provide valuable insights, but Talkdesk's higher score of 9.1 suggests a more robust analytics capability that users find beneficial for tracking performance metrics.
- Users say that Talkdesk's Agent Self-Service feature, rated at 8.9, is highly appreciated for empowering agents, while Five9's score of 8.2 indicates that its self-service options may not be as comprehensive or effective.
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Pricing
Entry-Level Pricing
Five9
No pricing availableTalkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
Five9
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.3
422
8.9
1,950
Ease of Use
8.3
430
9.1
1,958
Ease of Setup
7.9
291
8.8
989
Ease of Admin
8.0
257
8.9
901
Quality of Support
8.2
404
8.8
1,730
Has the product been a good partner in doing business?
8.5
256
8.8
884
Product Direction (% positive)
7.2
419
8.7
1,859
Features by Category
Dialing Options
9.0
128
|
Verified
9.2
308
|
Verified
8.9
122
|
Verified
9.2
282
|
Verified
8.7
122
|
Verified
9.0
268
|
Verified
Agent Tools
8.8
96
|
Verified
9.0
254
|
Verified
8.9
106
|
Verified
9.2
240
|
Verified
8.7
119
|
Verified
9.1
243
|
Verified
9.1
129
|
Verified
9.4
337
|
Verified
Automation
8.5
111
|
Verified
9.1
232
|
Verified
8.9
97
|
Verified
9.1
228
|
Verified
8.8
109
|
Verified
9.2
249
|
Verified
8.6
104
|
Verified
9.0
214
|
Verified
8.6
112
|
Verified
9.0
252
|
Verified
Administration
Not enough data
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Knowledge Management
Not enough data
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Compliance
Not enough data
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Customer Support
Not enough data
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Data Security
Not enough data
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Administration
Not enough data
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Generative AI
Not enough data
Feature Not Available
Quality Assurance
8.7
44
9.2
353
8.6
43
9.0
324
8.7
45
8.9
361
Engagement
8.6
43
9.1
339
8.6
48
9.2
362
8.6
44
9.0
350
Performance
8.8
46
9.0
344
9.0
45
9.2
346
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Channels
8.9
177
|
Verified
9.1
778
|
Verified
7.8
128
|
Verified
8.6
502
|
Verified
7.9
122
|
Verified
8.4
488
|
Verified
7.5
119
|
Verified
8.3
480
|
Verified
7.8
129
|
Verified
8.6
509
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
211
|
Verified
8.9
922
|
Verified
8.9
214
|
Verified
9.0
943
|
Verified
8.7
188
|
Verified
9.0
794
|
Verified
8.2
123
|
Verified
8.7
536
|
Verified
8.8
151
|
Verified
8.8
553
|
Verified
8.9
171
|
Verified
9.1
676
|
Verified
8.8
169
|
Verified
8.9
674
8.7
151
|
Verified
8.8
620
|
Verified
Administrative
8.3
193
|
Verified
8.8
871
|
Verified
8.7
205
|
Verified
9.1
890
|
Verified
8.3
217
|
Verified
8.8
977
|
Verified
8.7
161
|
Verified
9.1
677
|
Verified
8.6
134
|
Verified
8.8
539
|
Verified
Compliance
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
Management
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Not enough data
Integration
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
39
|
Verified
9.3
242
|
Verified
8.6
41
|
Verified
9.1
224
|
Verified
8.3
40
|
Verified
8.8
192
|
Verified
8.2
39
|
Verified
8.9
203
|
Verified
7.2
36
8.8
200
|
Verified
Administration
8.1
39
|
Verified
9.0
223
|
Verified
8.2
43
|
Verified
9.1
240
|
Verified
8.2
43
|
Verified
9.2
243
|
Verified
8.4
37
|
Verified
8.7
193
|
Verified
8.6
35
|
Verified
9.0
201
|
Verified
Platform
8.0
77
8.2
161
7.1
72
7.8
169
8.3
81
8.8
191
8.8
84
9.0
194
8.7
84
9.0
194
8.6
81
9.0
184
9.0
84
8.8
186
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
79
9.0
192
9.0
78
8.8
184
Administrative
9.1
81
9.1
196
8.8
84
8.9
199
Customer Support
8.4
18
8.0
49
8.1
18
8.0
50
8.0
18
7.9
50
Automation
7.5
17
8.0
49
8.2
17
8.0
49
7.8
16
8.0
49
Artificial Intelligence
7.8
16
8.0
50
7.6
16
8.2
49
7.4
16
7.8
47
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Apps
9.0
7
9.4
42
9.8
7
9.4
41
Categories
Categories
Shared Categories
Five9 and Talkdesk are categorized as Auto Dialer, Contact Center Workforce, Contact Center, Call Center Infrastructure (CCI), Speech Analytics, Contact Center Quality Assurance, ServiceNow Store Apps, and Customer Service Automation
Reviews
Reviewers' Company Size
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
Five9
Most Helpful Favorable Review
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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