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Compare Five9 Intelligent Cloud Contact Center Platform and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(584)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformTalkdesk
Star Rating
(2,497)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk generally offers a more user-friendly experience, with many users highlighting its intuitive interface that allows new agents to get up to speed quickly. In contrast, while Five9 is also noted for its ease of use, some users mention that it can take a bit longer to learn due to its more complex features.
- Users say that Talkdesk excels in call quality and stability, especially during peak hours, which is crucial for maintaining customer satisfaction. Five9 users appreciate its intelligent call routing and CRM integrations, but some have noted occasional issues with call quality during high-volume periods.
- According to verified reviews, Talkdesk's implementation process is often praised for being quick and efficient, allowing agents to start taking calls with minimal training. Five9, while also recognized for its reliability, has received feedback indicating that its setup can be more challenging and time-consuming.
- Reviewers mention that Talkdesk provides a comprehensive solution by consolidating customer service calls and emails in one platform, which enhances organization and response times. Five9 users appreciate its ability to monitor trends and extract valuable information, but some feel it lacks the same level of integration across communication channels.
- G2 reviewers highlight that Talkdesk's flexibility in call routing and IVR flows allows for a more tailored customer experience. Five9 users value its intelligent routing capabilities, but some have expressed a desire for more customization options to better fit their specific workflows.
- Users report that Talkdesk's support quality is consistently rated higher, with many praising the responsiveness and helpfulness of the support team. Five9 users have also noted good support experiences, but there are instances where users felt that response times could be improved.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.4
485
8.9
2,028
Ease of Use
8.4
494
9.1
2,038
Ease of Setup
8.0
352
8.8
1,062
Ease of Admin
8.0
298
8.9
928
Quality of Support
8.3
467
8.8
1,806
Has the product been a good partner in doing business?
8.6
296
8.9
912
Product Direction (% positive)
7.5
481
8.7
1,936
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Dialing Options
8.9
145
|
Verified
9.2
319
8.8
139
|
Verified
9.2
293
6.5
8
8.3
9
Agent Tools
8.8
123
|
Verified
9.2
251
|
Verified
8.7
135
|
Verified
9.1
254
|
Verified
8.9
147
|
Verified
9.4
348
|
Verified
Automation
8.3
127
|
Verified
9.1
243
|
Verified
8.8
125
|
Verified
9.1
259
|
Verified
8.4
119
|
Verified
8.9
225
|
Verified
Agentic AI - Auto Dialer
5.6
9
8.1
9
5.9
9
8.5
9
AI Capabilities - Auto Dialer
4.2
6
8.3
9
3.9
6
8.1
9
3.9
6
8.5
9
Administration
Not enough data
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Knowledge Management
Not enough data
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Compliance
Not enough data
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Customer Support
Not enough data
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Data Security
Not enough data
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Administration
Not enough data
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Generative AI
Not enough data
8.8
53
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
9.2
372
8.4
50
9.0
343
8.4
52
8.9
380
Engagement
8.4
49
9.1
358
8.3
55
9.2
381
8.4
50
9.0
369
Performance
8.7
54
9.0
363
8.9
51
9.2
365
Generative AI
6.1
11
8.9
81
6.4
11
8.7
80
Channels
8.9
224
|
Verified
9.2
821
|
Verified
7.5
171
|
Verified
8.6
543
|
Verified
7.8
167
|
Verified
8.4
528
|
Verified
7.4
162
|
Verified
8.3
519
|
Verified
7.5
171
|
Verified
8.5
549
|
Verified
Generative AI
6.2
58
8.2
186
Functions
8.8
254
|
Verified
8.9
964
|
Verified
8.8
255
|
Verified
9.0
984
|
Verified
8.7
230
|
Verified
9.0
836
|
Verified
8.1
163
|
Verified
8.7
578
|
Verified
8.7
193
|
Verified
8.8
593
|
Verified
8.8
213
|
Verified
9.1
717
|
Verified
8.8
209
|
Verified
8.9
715
8.6
190
|
Verified
8.9
661
|
Verified
Agentic AI - Contact Center
6.2
33
8.3
32
7.3
36
8.7
32
Feature Not Available
8.5
32
6.7
34
8.4
32
Administrative
8.2
229
|
Verified
8.8
913
|
Verified
8.7
247
|
Verified
9.1
930
|
Verified
8.3
261
|
Verified
8.8
1017
|
Verified
8.7
201
|
Verified
9.1
717
|
Verified
8.3
172
|
Verified
8.8
579
|
Verified
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
9.4
45
9.8
7
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
9.3
261
|
Verified
8.7
52
|
Verified
9.1
242
|
Verified
8.3
51
|
Verified
8.8
211
|
Verified
8.2
50
|
Verified
8.9
221
|
Verified
6.7
47
8.8
217
|
Verified
Administration
8.0
50
|
Verified
9.0
240
|
Verified
8.1
54
|
Verified
9.2
258
|
Verified
8.1
55
|
Verified
9.2
261
|
Verified
8.2
48
|
Verified
8.7
211
|
Verified
8.3
46
|
Verified
9.0
218
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
8.3
188
6.8
87
7.9
197
8.3
96
8.8
219
8.7
100
9.0
221
8.7
98
9.0
221
8.5
96
8.9
211
8.9
100
8.8
213
Generative AI
6.1
29
7.8
99
Workforce Management
8.9
93
9.1
219
8.9
93
8.9
211
Call Center Infrastructure (CCI)
6.4
12
8.5
23
8.3
12
8.6
23
7.1
12
9.0
23
6.3
12
9.0
23
Administrative
9.0
96
9.2
223
8.7
100
8.9
226
Customer Support
8.1
31
8.4
72
8.2
31
8.3
73
7.8
31
8.3
73
Automation
7.7
30
8.2
72
8.4
30
8.4
72
8.1
29
8.3
72
Artificial Intelligence
Feature Not Available
8.2
73
7.8
29
8.4
72
7.5
29
8.1
70
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Feature Not Available
8.4
38
Feature Not Available
8.2
37
Autonomy
Feature Not Available
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Talkdesk are categorized as AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Speech Analytics, ServiceNow Store Apps, Contact Center Knowledge Base, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Customer Service Automation
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, Conversational Support, Omnichannel Commerce, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, AI Agents For Business Operations, and Outbound Call Tracking
Talkdesk has no unique categories
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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