Compare Five9 and Sharpen 
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (58.5% of reviews)
Entry-Level Pricing
No pricing available
$0.05 1 Per minute
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Sharpen
Star Rating
(41)4.0 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Entry-Level Pricing
$0.05 1 Per minute
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Preview Dialing feature, scoring an impressive 8.9, while Sharpen's dialing options are less robust, with no specific score provided for this feature. Reviewers mention that Five9's dialing capabilities significantly enhance agent productivity.
- Reviewers mention that Five9's Quality Assurance tools, particularly in Evaluation and Reports, are rated highly at 8.8, indicating a strong focus on performance monitoring. In contrast, Sharpen's quality assurance features are perceived as lacking, with lower scores in similar areas.
- Users on G2 highlight Five9's superior Call Monitoring and Performance Evaluation features, both rated at 9.0, which provide comprehensive oversight of agent performance. Sharpen, however, falls short in this area, with lower ratings that suggest less effective monitoring capabilities.
- Reviewers mention that Five9's Agent Self-Service feature is rated at 8.2, allowing agents to manage their schedules effectively, while Sharpen's score of 7.6 indicates a less user-friendly experience in this regard.
- G2 users report that Five9's Automatic Call Distribution feature is rated at 9.0, making it a standout for efficiently routing calls. In comparison, Sharpen's call routing capabilities are rated lower, suggesting that users may experience delays or inefficiencies.
- Users say that Five9's Compliance features, particularly in Regulations and Updates, are rated at 8.9, indicating a strong commitment to maintaining compliance standards. Sharpen's compliance features, while functional, do not match the same level of user satisfaction.
Featured Products
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Pricing
Entry-Level Pricing
Five9
No pricing availableSharpen
IVR / Self Service
$0.05
1 Per minute
Unlock effortless self-service without the need for developers.
- Visual drag-and-drop interface for designing your customer’s call journey
- Real-time reports and shareable dashboards for operational optimization
- Automated outbound to contact lists
Free Trial
Five9
No trial information availableSharpen
No trial information availableRatings
Meets Requirements
8.3
422
7.5
34
Ease of Use
8.3
430
7.8
34
Ease of Setup
7.9
291
6.3
20
Ease of Admin
8.0
257
6.9
22
Quality of Support
8.2
404
7.8
33
Has the product been a good partner in doing business?
8.5
256
7.3
22
Product Direction (% positive)
7.2
419
7.4
36
Features by Category
Dialing Options
9.0
128
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
122
|
Verified
Not enough data
Agent Tools
8.8
96
|
Verified
Not enough data
8.9
106
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
9.1
129
|
Verified
Not enough data
Automation
8.5
111
|
Verified
Not enough data
8.9
97
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
112
|
Verified
Not enough data
Quality Assurance
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Not enough data
Engagement
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Not enough data
Performance
8.8
46
Not enough data
9.0
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
8.9
177
|
Verified
7.8
17
|
Verified
7.8
128
|
Verified
Not enough data
7.9
122
|
Verified
7.7
11
|
Verified
7.5
119
|
Verified
8.2
12
|
Verified
7.8
129
|
Verified
7.8
12
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
211
|
Verified
7.5
19
|
Verified
8.9
214
|
Verified
8.0
21
|
Verified
8.7
188
|
Verified
7.3
17
|
Verified
8.2
123
|
Verified
6.0
7
8.8
151
|
Verified
6.3
8
|
Verified
8.9
171
|
Verified
7.4
11
|
Verified
8.8
169
|
Verified
7.7
11
|
Verified
8.7
151
|
Verified
8.7
10
|
Verified
Administrative
8.3
193
|
Verified
8.2
16
|
Verified
8.7
205
|
Verified
7.8
16
|
Verified
8.3
217
|
Verified
8.0
20
|
Verified
8.7
161
|
Verified
8.2
16
|
Verified
8.6
134
|
Verified
7.1
7
Compliance
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
Management
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Not enough data
Integration
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Not enough data
Workforce Management
8.5
39
|
Verified
8.8
8
|
Verified
8.6
41
|
Verified
8.3
8
|
Verified
8.3
40
|
Verified
6.2
7
|
Verified
8.2
39
|
Verified
7.6
7
|
Verified
7.2
36
Feature Not Available
Administration
8.1
39
|
Verified
8.3
9
|
Verified
8.2
43
|
Verified
8.0
9
|
Verified
8.2
43
|
Verified
8.0
9
|
Verified
8.4
37
|
Verified
6.5
8
|
Verified
8.6
35
|
Verified
8.5
8
Platform
8.0
77
Not enough data
7.1
72
Not enough data
8.3
81
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.6
81
Not enough data
9.0
84
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.0
79
Not enough data
9.0
78
Not enough data
Administrative
9.1
81
Not enough data
8.8
84
Not enough data
Customer Support
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Automation
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Not enough data
Artificial Intelligence
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Categories
Categories
Shared Categories
Five9 and Sharpen are categorized as Auto Dialer, Contact Center Workforce, and Contact Center
Unique Categories
Sharpen has no unique categories
Reviews
Reviewers' Company Size
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sharpen
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Health, Wellness and Fitness
17.1%
Insurance
12.2%
Financial Services
9.8%
Consumer Goods
9.8%
Hospitality
7.3%
Other
43.9%
Most Helpful Reviews
Five9
Most Helpful Favorable Review
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Sharpen
Most Helpful Favorable Review
Verified User in Hospital & Health Care
I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its insights capabilities. I've been able to create reportable and understandable KPIs for my representatives and set goals to continue to improve...
Most Helpful Critical Review
Verified User in Financial Services
Because it's all web based, connection is poor many times. We have trouble with Sharpen fixing reoccurring issues or giving real reasons as to why things happened. Many of our road map and enhancement ideas are only coming from our organization and that...
Jamee T.
Verified User in Construction
What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.
Verified User in Hospital & Health Care
I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its insights capabilities. I've been able to create reportable and understandable KPIs for my representatives and set goals to continue to improve...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Verified User in Financial Services
Because it's all web based, connection is poor many times. We have trouble with Sharpen fixing reoccurring issues or giving real reasons as to why things happened. Many of our road map and enhancement ideas are only coming from our organization and that...
Alternatives
Discussions
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
What is SharpenCX used for?
1 comment
Official Response from Sharpen
Sharpen is an AI-powered cloud contact center that simplifies and secures every customer and agent interaction to enable quick and efficient resolution...Read more
Sharpen has no more discussions with answers
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