Compare Fireflies.ai and Otter.ai 
At a Glance
Market Segments
Small-Business (79.9% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
Free
$240.00 1 User Per Year
Fireflies.ai
Star Rating
(618)4.8 out of 5
Market Segments
Small-Business (79.9% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansOtter.ai
Star Rating
(290)4.3 out of 5
Market Segments
Small-Business (75.1% of reviews)
Entry-Level Pricing
$240.00 1 User Per Year
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fireflies.ai excels in Automated Note-Taking with a score of 9.4, while Otter.ai follows with a score of 8.9, indicating that Fireflies.ai provides a more seamless experience in capturing meeting notes automatically.
- Reviewers mention that Fireflies.ai's Timecode Management feature scores 9.0, outperforming Otter.ai's 8.6, which suggests that users find Fireflies.ai more effective in organizing and referencing specific parts of their recordings.
- G2 users highlight that Fireflies.ai offers superior Smart Summaries with a score of 9.1 compared to Otter.ai's 8.6, indicating that Fireflies.ai provides more concise and relevant summaries of meetings, enhancing productivity.
- Users on G2 report that Fireflies.ai's Voice Recognition feature scores 8.8, while Otter.ai's is lower at 8.0, suggesting that Fireflies.ai has a better ability to accurately transcribe spoken words, which is crucial for effective communication.
- Reviewers say that Fireflies.ai's Speaker Identification feature, scoring 8.5, significantly outperforms Otter.ai's 7.5, indicating that users appreciate Fireflies.ai's capability to distinguish between different speakers in a meeting.
- Users report that Fireflies.ai's AI Text Summarization feature scores 9.0, while Otter.ai's is slightly lower at 8.7, suggesting that Fireflies.ai provides more effective summarization of discussions, which is beneficial for quick reviews of meeting content.
Featured Products
Sponsored
AiSDR
(32)
Note-Taking Software
Visit Website
Pricing
Entry-Level Pricing
Fireflies.ai
Free
Free
- Record Zoom, GMeet, Teams, +more
- Limited Transcription Credits
- 800 mins of storage/seat
Otter.ai
Otter Business
$240.00
1 User Per Year
Boost Meeting Productivity and Collaboration with AI Meeting Notes
- Live AI Meeting Transcript with Live Meeting Summary
- Team Admin Workspace features: usage analytics, prioritized support
- Joins up to 3 concurrent virtual meetings to automatically write and share notes
Free Trial
Fireflies.ai
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.2
567
8.7
235
Ease of Use
9.3
582
9.1
238
Ease of Setup
9.5
385
9.1
137
Ease of Admin
9.1
239
8.5
53
Quality of Support
8.9
348
8.5
151
Has the product been a good partner in doing business?
9.3
223
8.3
48
Product Direction (% positive)
9.8
576
8.7
225
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
6.0
59
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
Feature Not Available
Performance Analysis
Not enough data
6.6
60
Not enough data
6.8
59
Sales Analysis
Not enough data
5.9
57
Not enough data
Feature Not Available
Generative AI
Not enough data
8.0
55
Not enough data
8.5
54
Business Instant Messaging
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
8.3
5
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
8.7
5
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.3
221
9.1
58
8.5
206
8.5
57
8.7
209
8.7
56
Feature Not Available
Feature Not Available
Agent Performance Management
7.7
183
7.7
44
8.8
211
8.8
52
8.7
207
8.7
51
Generative AI
Feature Not Available
8.7
50
Voice
8.8
384
8.5
113
8.6
402
8.0
122
Transcription
8.5
400
7.5
119
9.0
379
8.6
107
8.3
351
7.9
91
8.1
341
7.7
91
Editing
8.7
354
8.1
105
8.5
361
7.5
102
8.5
357
7.8
107
7.9
342
Feature Not Available
Integration
8.5
333
7.8
92
8.1
307
Feature Not Available
8.9
344
8.2
105
8.3
325
7.7
88
8.7
338
8.0
100
Meeting Prep - AI Meeting Assistants
8.0
367
Feature Not Available
8.0
339
Feature Not Available
8.1
336
Feature Not Available
Meeting Automation - AI Meeting Assistants
9.4
379
8.9
74
8.8
371
8.0
74
8.8
367
8.6
73
Meeting Insights - AI Meeting Assistants
8.3
356
7.9
71
8.3
350
7.4
71
9.1
374
8.6
74
Accessibility - AI Meeting Assistants
7.9
337
Feature Not Available
8.6
350
8.6
74
8.2
329
Feature Not Available
Training
8.8
49
Not enough data
8.5
48
Not enough data
8.5
47
Not enough data
9.0
46
Not enough data
Feedback
9.2
48
Not enough data
8.7
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.8
43
Not enough data
8.3
40
Not enough data
8.1
39
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Fireflies.ai and Otter.ai are categorized as Transcription, Conversation Intelligence, and AI Meeting Assistants
Unique Categories
Fireflies.ai is categorized as Sales Coaching
Otter.ai is categorized as Business Instant Messaging, AI Sales Assistant, Note-Taking Software, and Voice Recognition
Reviews
Reviewers' Company Size
Fireflies.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
15.8%
Marketing and Advertising
14.0%
Computer Software
10.3%
Information Technology and Services
9.1%
Management Consulting
3.4%
Other
47.3%
Marketing and Advertising
14.6%
Computer Software
12.8%
Information Technology and Services
6.4%
Financial Services
6.0%
Higher Education
5.3%
Other
54.8%
Most Helpful Reviews
Fireflies.ai
Most Helpful Favorable Review
Verified User in Information Technology and Services
Note-taking and sharing automatically via emails, even when we do to attend the meetings.
Most Helpful Critical Review
Patrick L.
Verified User in Computer Software
If anyone in the call has an accent, Fireflies sometimes picks up the wrong words, even thinks it's a swear word that shows up in asterisks. Also, if Fireflies joins a Zoom Meeting, it thinks multiple people are the same person talking, which can cause some...
Otter.ai
Most Helpful Favorable Review
Haris Khan K.
Verified User in Writing and Editing
Otter.ai is a great AI tool to transcribe audios and videos. Premium version is great, as it allows you to upload more audio minutes. Best part is the time stamping and accuacy of it. I have been using the premium version for a long time now and recent...
Most Helpful Critical Review
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Verified User in Information Technology and Services
Note-taking and sharing automatically via emails, even when we do to attend the meetings.
Haris Khan K.
Verified User in Writing and Editing
Otter.ai is a great AI tool to transcribe audios and videos. Premium version is great, as it allows you to upload more audio minutes. Best part is the time stamping and accuacy of it. I have been using the premium version for a long time now and recent...
Patrick L.
Verified User in Computer Software
If anyone in the call has an accent, Fireflies sometimes picks up the wrong words, even thinks it's a swear word that shows up in asterisks. Also, if Fireflies joins a Zoom Meeting, it thinks multiple people are the same person talking, which can cause some...
Verified User in Information Technology and Services
Their documentation says to contact support for certain issues, but when you do that, all you get is redirected to the help pages that were incorrect in the first place. And no one ever responds to the message. So they are still keeping the data that i...
Discussions
Does fireflies Ai record video?
4 comments
CS
Fireflies is an audio recording with a script you can follow visually after the recording. Read more
What does otter AI do?
2 comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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