Compare Feedback Loop and UserTesting 
At a Glance
Market Segments
Enterprise (52.0% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Starting at $20,000.00 Per Year
Free Trial
Feedback Loop
Star Rating
(128)4.5 out of 5
Market Segments
Enterprise (52.0% of reviews)
Entry-Level Pricing
Starting at $20,000.00 Per Year
Browse all 3 pricing plansUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Video Interview feature, scoring 8.8, which allows for in-depth user feedback through real-time interactions. In contrast, Feedback Loop's score of 8.3 indicates it may not provide the same level of engagement during interviews.
- Reviewers mention that Feedback Loop shines in Survey Builder functionality, achieving a score of 8.6, which is significantly higher than UserTesting's score of 5.8. This suggests that Feedback Loop offers a more robust and user-friendly survey creation experience.
- G2 users highlight the superior Quality of Support from Feedback Loop, with a score of 9.4 compared to UserTesting's 9.0. This indicates that users may find more responsive and helpful customer service with Feedback Loop.
- Users on G2 note that UserTesting's Test Variety feature scores 8.3, which is slightly lower than Feedback Loop's overall capabilities in survey management, suggesting that Feedback Loop may offer a more diverse range of testing options.
- Reviewers mention that UserTesting's Device Responsiveness is rated at 8.4, which is competitive, but Feedback Loop's overall analytics and reporting capabilities, scoring 8.7, may provide users with more actionable insights from their feedback.
- Users say that while both platforms offer Feedback Collection features, UserTesting's score of 8.6 is closely matched by Feedback Loop's capabilities, but the latter's higher scores in survey customization and deployment suggest a more streamlined process for gathering user insights.
Featured Products
Sponsored
ChangeEngine
(48)
Survey
Visit Website
Sponsored
Canny
(94)
Survey
Visit Website
Sponsored
Ideally
(24)
Survey
Visit Website
Pricing
Entry-Level Pricing
Feedback Loop
Essential
Starting at $20,000.00
Per Year
- Unlimited surveys
- Unlimited users
- 4,550 Respondent Completes
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Feedback Loop
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.5
104
8.6
576
Ease of Use
8.9
104
8.5
604
Ease of Setup
8.9
28
8.7
278
Ease of Admin
8.6
28
8.7
225
Quality of Support
9.4
99
9.0
501
Has the product been a good partner in doing business?
9.2
28
8.8
220
Product Direction (% positive)
7.5
99
8.1
566
Features by Category
User Response Methods
8.9
64
|
Verified
7.6
298
|
Verified
Feature Not Available
8.7
356
|
Verified
Feature Not Available
8.7
278
|
Verified
Feature Not Available
7.2
166
|
Verified
8.7
61
|
Verified
8.2
334
|
Verified
Participant Selection
Feature Not Available
7.3
110
Feature Not Available
5.6
67
Feature Not Available
7.0
93
8.3
64
|
Verified
8.1
358
|
Verified
Insights
8.5
63
|
Verified
7.7
327
|
Verified
8.5
59
|
Verified
7.7
295
|
Verified
8.4
60
|
Verified
7.4
295
|
Verified
Generative AI
Feature Not Available
6.6
68
Feedback Source
Not enough data
8.0
105
Not enough data
8.3
122
Not enough data
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Feedback Management
Not enough data
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Insights
Not enough data
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
8.6
45
5.4
14
8.4
46
7.6
16
8.3
40
6.4
15
Feature Not Available
5.7
16
Survey Customization
8.5
40
6.1
17
Feature Not Available
5.5
16
8.1
36
6.4
16
Feature Not Available
4.7
16
Survey Insights
8.7
49
6.5
16
Feature Not Available
5.2
16
8.7
44
6.8
16
9.3
40
6.6
16
Generative AI
Not enough data
Not enough data
Not enough data
6.3
5
Survey Management
Not enough data
8.9
33
|
Verified
Not enough data
8.2
81
|
Verified
Not enough data
8.6
105
|
Verified
Not enough data
8.4
98
|
Verified
Process Management
Not enough data
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
87
|
Verified
Not enough data
9.2
13
|
Verified
Categories
Categories
Shared Categories
Feedback Loop and UserTesting are categorized as User Research and Survey
Unique Categories
Feedback Loop has no unique categories
UserTesting is categorized as Consumer Video Feedback, Mobile App Testing, Software Testing, Enterprise Feedback Management, and Experience Management
Reviews
Reviewers' Company Size
Feedback Loop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.3%
Insurance
14.2%
Health, Wellness and Fitness
7.9%
Banking
6.3%
Marketing and Advertising
5.5%
Other
48.8%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Feedback Loop
Most Helpful Favorable Review
Shauna P.
Verified User in Health, Wellness and Fitness
Alpha has a tool that is optimized for the need to get consumer input into our product development process more easily and quickly. It is a an approach that challenges me to think about the core assumptions and to focus on the primary decision to be made....
Most Helpful Critical Review
Verified User in Financial Services
Tough to tell if the users actually are giving proper attention to the test
UserTesting
Most Helpful Favorable Review
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Most Helpful Critical Review
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Shauna P.
Verified User in Health, Wellness and Fitness
Alpha has a tool that is optimized for the need to get consumer input into our product development process more easily and quickly. It is a an approach that challenges me to think about the core assumptions and to focus on the primary decision to be made....
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Verified User in Financial Services
Tough to tell if the users actually are giving proper attention to the test
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Alternatives
Discussions
What are the reasons for agile projects to use feedback loops?
1 comment
ME
You can get quality responses fast with Feedback Loop to help your agile teams make evidence-based decisions.Read more
Feedback Loop has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
