Compare Everbridge IT Alerting and PagerDuty 
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Everbridge IT Alerting
Star Rating
(22)4.1 out of 5
Market Segments
Enterprise (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Everbridge IT AlertingPagerDuty
Star Rating
(889)4.5 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about PagerDutySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while Everbridge IT Alerting does not have a comparable score in this area.
- Reviewers mention that both products have similar scores for "Ease of Use" at 8.6, but users on G2 highlight that PagerDuty's interface is more intuitive, making it easier for teams to adopt quickly.
- G2 users note that PagerDuty's "Ticket Accuracy" score of 9.2 is a significant advantage, as it ensures that alerts are correctly categorized and prioritized, whereas Everbridge IT Alerting's performance in this area is less impressive.
- Users say that PagerDuty's "Automation Support - Runbook Automation" features, particularly "Routine Task Automation" with a score of 7.7, are more robust compared to Everbridge, which lacks similar automation capabilities.
- Reviewers mention that Everbridge IT Alerting shines in "Compliance Standards Adherence" with a score of 8.3, making it a preferred choice for organizations that prioritize regulatory compliance, while PagerDuty's score in this area is lower.
- Users report that both products offer strong "API / Integrations" capabilities, scoring 9.6, but reviewers highlight that PagerDuty has a wider range of integrations with popular tools, enhancing its versatility in various IT environments.
Featured Products
Sponsored
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Incident Management
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Pricing
Entry-Level Pricing
Everbridge IT Alerting
No pricing availablePagerDuty
No pricing availableFree Trial
Everbridge IT Alerting
No trial information availablePagerDuty
Free Trial is available
Ratings
Meets Requirements
8.5
18
9.1
762
Ease of Use
8.6
17
8.6
768
Ease of Setup
8.2
10
8.2
395
Ease of Admin
8.8
11
8.5
397
Quality of Support
8.8
16
8.9
575
Has the product been a good partner in doing business?
8.8
11
8.9
335
Product Direction (% positive)
8.6
17
8.3
759
Features by Category
Automation
Not enough data
9.8
45
Not enough data
9.6
45
Not enough data
9.7
43
Administration
Not enough data
9.8
45
Not enough data
9.7
45
Not enough data
9.7
45
Not enough data
9.7
44
Not enough data
9.7
43
Not enough data
9.8
43
Functionality
Not enough data
9.6
44
Not enough data
9.6
44
Not enough data
9.7
43
Monitoring
Not enough data
9.2
128
|
Verified
Not enough data
9.5
144
|
Verified
Not enough data
9.2
136
|
Verified
Management Tools
Not enough data
9.2
132
|
Verified
Not enough data
9.1
162
Not enough data
9.0
153
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Automation Support - Runbook Automation
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Error Management - Runbook Automation
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.0
5
Customization - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance and Reporting - Runbook Automation
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.3
5
Performance - Runbook Automation
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Categories
Categories
Shared Categories
Everbridge IT Alerting and PagerDuty are categorized as IT Alerting and ServiceNow Store Apps
Unique Categories
Everbridge IT Alerting has no unique categories
PagerDuty is categorized as AIOps Platforms, Workload Automation, Incident Management, and Runbook Automation
Reviews
Reviewers' Company Size
Everbridge IT Alerting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Hospital & Health Care
9.1%
Computer Software
9.1%
Banking
9.1%
Research
4.5%
Other
50.0%
Information Technology and Services
22.5%
Computer Software
21.3%
Financial Services
5.7%
Internet
5.6%
Retail
3.8%
Other
41.2%
Most Helpful Reviews
Everbridge IT Alerting
Most Helpful Favorable Review
Garrett L.
Verified User in Information Technology and Services
It’s a good system to use. Easy to setup and apply.
Most Helpful Critical Review
Verified User in Higher Education
Requires lot of information from the profile which makes to feel unsecure of sharing data afraid of how it will be used.
PagerDuty
Most Helpful Favorable Review
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Most Helpful Critical Review
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Garrett L.
Verified User in Information Technology and Services
It’s a good system to use. Easy to setup and apply.
Verified User in Telecommunications
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Verified User in Higher Education
Requires lot of information from the profile which makes to feel unsecure of sharing data afraid of how it will be used.
Verified User in Computer Software
- search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad
Alternatives
Discussions
Everbridge IT Alerting has no discussions with answers
How can we do better?
1 comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
What is PagerDuty used for?
1 comment
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
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