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Compare EasyVista Service Manager and SolarWinds Web Help Desk 
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At a Glance
Market Segments
Enterprise (61.5% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerSolarWinds Web Help Desk
Star Rating
(57)3.9 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskEasyVista Service Manager vs SolarWinds Web Help Desk
When assessing the two solutions, reviewers found SolarWinds Web Help Desk easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that SolarWinds Web Help Desk meets the needs of their business better than EasyVista Service Manager.
- When comparing quality of ongoing product support, reviewers felt that SolarWinds Web Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of EasyVista Service Manager over SolarWinds Web Help Desk.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableSolarWinds Web Help Desk
No pricing availableFree Trial
EasyVista Service Manager
No trial information availableSolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
8.0
89
8.5
52
Ease of Use
7.0
89
7.9
52
Ease of Setup
7.3
74
8.2
32
Ease of Admin
7.6
77
8.5
34
Quality of Support
7.6
82
8.0
42
Has the product been a good partner in doing business?
8.1
72
8.1
30
Product Direction (% positive)
7.8
84
6.2
49
Features by Category
Administration
9.1
11
|
Verified
8.3
8
|
Verified
8.9
11
|
Verified
9.0
8
|
Verified
7.9
11
|
Verified
8.3
10
|
Verified
Service Desk
8.5
12
|
Verified
9.3
10
|
Verified
8.6
12
|
Verified
9.3
9
|
Verified
8.9
12
|
Verified
9.0
10
|
Verified
Management
7.2
12
|
Verified
9.0
7
|
Verified
7.6
12
|
Verified
9.5
7
|
Verified
7.8
12
|
Verified
8.9
6
|
Verified
8.1
12
|
Verified
8.0
5
|
Verified
7.7
11
|
Verified
Not enough data
Functionality
8.8
12
|
Verified
9.5
7
|
Verified
7.7
10
|
Verified
8.6
6
7.3
10
|
Verified
8.9
6
|
Verified
8.0
11
|
Verified
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
8
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.7
9
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
9
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
22
8.6
30
6.9
23
8.6
32
7.0
22
9.0
33
6.0
19
6.9
28
5.9
15
7.1
29
Reporting
5.6
20
7.3
30
6.4
18
7.4
27
7.7
13
6.8
23
Access & Usability
5.8
14
4.9
24
7.6
19
7.6
32
7.7
18
8.6
32
7.5
12
7.1
24
Agentic AI - Service Desk
Not enough data
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Categories
Categories
Shared Categories
EasyVista Service Manager and SolarWinds Web Help Desk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
SolarWinds Web Help Desk is categorized as Incident Management
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Information Technology and Services
24.6%
Education Management
19.3%
Higher Education
7.0%
Hospital & Health Care
5.3%
Retail
3.5%
Other
40.4%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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