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- ServiceNow Cloud Observability (formerly LightStep)
- Dynatrace-vs-ServiceNow Cloud Observability (formerly LightStep)
Compare Dynatrace and ServiceNow Cloud Observability (formerly LightStep) 
At a Glance
Market Segments
Enterprise (69.3% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Free Get started quickly
Dynatrace
Star Rating
(1,324)4.5 out of 5
Market Segments
Enterprise (69.3% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Free Trial is available
Browse all 3 pricing plansServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynatrace excels in "Real-Time Monitoring" with a score of 9.2, highlighting its ability to provide immediate insights into system performance, while ServiceNow Cloud Observability scores slightly lower at 8.8, indicating a potential gap in real-time capabilities.
- Reviewers mention that Dynatrace's "Alerting" feature is robust, scoring 9.0, which allows for multi-channel alerting and effective incident management. In contrast, ServiceNow Cloud Observability's alerting system, rated at 7.9, may not offer the same level of flexibility and responsiveness.
- G2 users highlight Dynatrace's "User Behavior" tracking capabilities, particularly in "Click Tracking" and "Frustration Tracking," scoring 8.9 and 8.4 respectively, which provide valuable insights into user interactions. ServiceNow Cloud Observability lacks comparable features, focusing more on operational metrics.
- Reviewers mention that ServiceNow Cloud Observability shines in "Dashboards and Visualizations," achieving a score of 9.5, which users find intuitive and visually appealing. Dynatrace, while also strong in this area with a score of 9.0, may not match the aesthetic and usability of ServiceNow's offerings.
- Users on G2 report that Dynatrace's "AI/ML Integration" is rated at 8.3, providing useful insights through machine learning capabilities. However, ServiceNow Cloud Observability's integration is rated lower at 8.0, suggesting that it may not leverage AI as effectively for predictive analytics.
- Reviewers mention that Dynatrace's "Root Cause Identification" feature scores 8.9, allowing for proactive issue resolution, while ServiceNow Cloud Observability's score of 8.3 indicates a less effective approach to identifying underlying problems in system performance.
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Pricing
Entry-Level Pricing
Dynatrace
Full-stack monitoring
Starts at $69
per month billed annually, per 8 GB Host
Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale
- Application performance
- Infrastructure monitoring
- AIOps
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Dynatrace
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.8
1,039
9.0
14
Ease of Use
8.3
1,048
9.2
14
Ease of Setup
8.4
641
Not enough data
Ease of Admin
8.2
612
Not enough data
Quality of Support
8.7
983
9.6
14
Has the product been a good partner in doing business?
8.7
610
Not enough data
Product Direction (% positive)
9.3
1,013
7.9
11
Features by Category
User Behavior
8.9
112
|
Verified
Not enough data
7.9
69
Not enough data
8.1
83
|
Verified
Not enough data
8.3
101
|
Verified
Not enough data
A/B Testing
8.5
97
|
Verified
Not enough data
8.1
72
Not enough data
8.7
106
|
Verified
Not enough data
8.3
71
Not enough data
Visitor Information
8.6
113
|
Verified
Not enough data
8.4
108
|
Verified
Not enough data
Functionality
8.8
55
Not enough data
9.0
55
Not enough data
8.5
52
Not enough data
8.1
52
Not enough data
8.6
48
Not enough data
8.4
52
Not enough data
Experience
9.1
154
Not enough data
8.4
132
Not enough data
8.5
129
Not enough data
Management
8.4
122
Not enough data
8.7
149
Not enough data
7.8
97
Not enough data
Performance
9.1
146
Not enough data
9.4
151
Not enough data
8.5
143
Not enough data
9.1
143
Not enough data
Functionality
8.9
67
Not enough data
8.8
65
Not enough data
8.6
62
Not enough data
9.0
66
Not enough data
8.3
63
Not enough data
8.7
65
Not enough data
Functionality
9.1
43
Not enough data
8.9
42
Not enough data
8.5
38
Not enough data
8.2
39
Not enough data
Management
8.7
42
Not enough data
8.9
42
Not enough data
Feature Not Available
Not enough data
Monitoring
9.0
193
Not enough data
8.2
179
Not enough data
8.9
177
Not enough data
9.0
187
Not enough data
Administration
8.6
164
Feature Not Available
8.6
145
Not enough data
8.4
150
Not enough data
Analysis
8.2
174
Not enough data
8.6
190
Not enough data
Feature Not Available
Feature Not Available
Bug Reporting
8.5
36
Not enough data
7.8
33
Not enough data
8.1
33
Not enough data
Bug Monitoring
8.4
34
Not enough data
8.1
34
Not enough data
7.8
34
Not enough data
Functionality
8.5
37
Not enough data
8.3
37
Not enough data
8.7
41
Not enough data
Issue Resolution
8.7
41
Not enough data
8.6
40
Not enough data
8.4
41
Not enough data
Management
8.6
41
Not enough data
8.6
42
Not enough data
8.2
40
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visibility
9.0
63
9.5
7
8.9
62
7.9
7
8.6
63
9.3
7
Monitoring and Management
8.8
56
9.8
7
8.8
62
9.0
7
9.2
62
8.8
7
Functionality
8.8
48
Not enough data
8.8
49
Not enough data
9.1
47
Not enough data
8.3
44
Not enough data
Management
8.4
46
Not enough data
8.3
48
Not enough data
8.9
47
Not enough data
9.0
47
Not enough data
Data Preparation
8.7
55
|
Verified
Not enough data
8.0
52
|
Verified
Not enough data
8.1
51
|
Verified
Not enough data
8.1
51
|
Verified
Not enough data
Analysis
8.3
53
|
Verified
Not enough data
8.4
52
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.5
57
|
Verified
Not enough data
7.9
49
|
Verified
Not enough data
Visualization
9.0
57
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
Monitoring
8.7
92
8.3
5
8.8
92
8.7
5
8.9
97
8.0
5
7.7
84
Not enough data
8.5
90
Not enough data
Response
8.6
95
Not enough data
8.6
95
Not enough data
8.1
93
8.7
5
Performance
8.6
94
Not enough data
8.0
94
Not enough data
Functionality
8.5
90
Not enough data
8.3
94
Not enough data
7.8
87
Not enough data
8.5
94
Not enough data
Alerts management
8.1
36
Not enough data
7.7
36
Not enough data
8.7
36
Not enough data
Monitoring
8.8
37
Not enough data
9.1
37
Not enough data
8.9
37
Not enough data
9.2
37
Not enough data
Automation
8.2
36
Not enough data
8.2
36
Not enough data
Analysis
8.3
38
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
8.3
36
Not enough data
Issue Resolution
8.4
37
Not enough data
8.2
37
Not enough data
8.8
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Runtime Application Self-Protection (RASP) ToolsHide 4 FeaturesShow 4 Features
Not enough data
Not enough data
Threat Detection & Response - Runtime Application Self-Protection (RASP)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
7.7
41
Not enough data
8.1
43
Not enough data
7.0
35
Not enough data
7.8
35
Not enough data
Records
8.6
41
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
Management
8.8
42
Not enough data
8.2
39
Not enough data
8.3
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ServiceNow Apps
8.5
9
Not enough data
9.3
10
Not enough data
Categories
Categories
Shared Categories
Dynatrace and ServiceNow Cloud Observability (formerly LightStep) are categorized as Observability Solution Suites, Enterprise Monitoring, Log Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Container Monitoring, and Application Performance Monitoring (APM)
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) has no unique categories
Reviews
Reviewers' Company Size
Dynatrace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.3%
Financial Services
10.1%
Computer Software
9.2%
Insurance
9.1%
Banking
8.5%
Other
46.7%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Most Helpful Reviews
Dynatrace
Most Helpful Favorable Review
Karan S.
Verified User in Telecommunications
Dynatrace excels in API monitoring, data analysis, and business analysis, making it incredibly useful for our day-to-day operations. What stands out most is its ease of use and the number of features it offers. Despite being a powerful tool, the interface...
Most Helpful Critical Review
Bharadwaj (Brad) C.
Verified User in Information Technology and Services
Starting plan itself is pricey. Additional vertical offerings for application performance management, standalone synthetic monitoring, and data center RUM are not included.
ServiceNow Cloud Observability (formerly LightStep)
Most Helpful Favorable Review
Sasha F.
Verified User in Retail
Reliable and works well. Something I know I can depend on. Would recommend.
Most Helpful Critical Review
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Karan S.
Verified User in Telecommunications
Dynatrace excels in API monitoring, data analysis, and business analysis, making it incredibly useful for our day-to-day operations. What stands out most is its ease of use and the number of features it offers. Despite being a powerful tool, the interface...
Sasha F.
Verified User in Retail
Reliable and works well. Something I know I can depend on. Would recommend.
Bharadwaj (Brad) C.
Verified User in Information Technology and Services
Starting plan itself is pricey. Additional vertical offerings for application performance management, standalone synthetic monitoring, and data center RUM are not included.
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Discussions
what is the best way to AI integration in Energy and Utlilites services.
3 comments
DA
Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents...Read more
What is Dynatrace used for?
3 comments
KS
Dynatrace is a powerful tool we rely on for monitoring APIs and performing data and business analysis. It helps us keep a close eye on our APIs, spotting any...Read more
Is there any capability that Dynatrace can't provide which is offered by Splunk?
2 comments
RD
Hello -
Dynatrace can pull the same log files. We use both and Splunk is used to pull all logs and store them for a year. We have been using Dynatrace...Read more
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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