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- Microsoft Dynamics 365 Sales-vs-Veeva CRM Suite
Compare Dynamics 365 Sales and Veeva CRM 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,599)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansVeeva CRM
Star Rating
(27)3.9 out of 5
Market Segments
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
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Dynamics 365 Sales vs Veeva CRM
When assessing the two solutions, reviewers found Veeva CRM easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Dynamics 365 Sales.
- Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Veeva CRM.
- When comparing quality of ongoing product support, reviewers felt that Veeva CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Sales over Veeva CRM.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Veeva CRM
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableVeeva CRM
No trial information availableRatings
Meets Requirements
8.1
1,275
7.9
19
Ease of Use
7.4
1,281
8.3
20
Ease of Setup
7.2
401
7.6
9
Ease of Admin
7.6
384
7.4
7
Quality of Support
7.5
1,118
7.7
18
Has the product been a good partner in doing business?
7.8
379
8.1
7
Product Direction (% positive)
6.3
1,255
6.1
18
Features by Category
Sales Force Automation
8.1
952
|
Verified
Not enough data
7.9
668
|
Verified
Not enough data
7.9
891
|
Verified
Not enough data
7.8
960
|
Verified
Not enough data
7.6
726
|
Verified
Not enough data
7.9
855
|
Verified
Not enough data
7.6
721
|
Verified
Not enough data
7.8
710
|
Verified
Not enough data
8.0
760
|
Verified
Not enough data
Marketing Automation
7.6
745
|
Verified
Not enough data
7.5
723
|
Verified
Not enough data
7.8
809
|
Verified
Not enough data
7.6
633
|
Verified
Not enough data
Customer Support
8.0
700
|
Verified
Not enough data
7.8
664
|
Verified
Not enough data
7.9
686
|
Verified
Not enough data
7.7
595
|
Verified
Not enough data
7.9
622
|
Verified
Not enough data
Reporting & Analytics
7.9
886
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
7.6
776
|
Verified
Not enough data
Mobile & Social
7.5
548
|
Verified
Not enough data
7.6
542
|
Verified
Not enough data
7.4
612
|
Verified
Not enough data
Platform
8.1
287
|
Verified
Not enough data
8.1
302
|
Verified
Not enough data
8.2
295
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
7.9
245
|
Verified
Not enough data
7.8
271
|
Verified
Not enough data
7.7
286
|
Verified
Not enough data
7.8
250
|
Verified
Not enough data
Integration
7.9
293
|
Verified
Not enough data
7.8
228
|
Verified
Not enough data
7.6
234
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Sales
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Activity Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
19
Not enough data
8.8
19
Not enough data
8.7
18
Not enough data
8.2
19
Not enough data
8.9
18
Not enough data
Predictive Analytics
9.0
18
Not enough data
8.7
18
Not enough data
8.4
18
Not enough data
8.4
18
Not enough data
Sales Management
8.9
19
Not enough data
8.8
18
Not enough data
8.6
19
Not enough data
8.8
19
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Veeva CRM share no categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Veeva CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.0%
Pharmaceuticals
45.8%
Biotechnology
12.5%
Information Technology and Services
8.3%
Hospital & Health Care
8.3%
Sports
4.2%
Other
20.8%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Veeva CRM
Most Helpful Favorable Review
Akash M.
Verified User in Hospital & Health Care
Great portals extension for HCP enagagement like CLM , Medcomms
Most Helpful Critical Review
Tarun K.
Verified User in Pharmaceuticals
restrictions on customization as limiting
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Akash M.
Verified User in Hospital & Health Care
Great portals extension for HCP enagagement like CLM , Medcomms
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Tarun K.
Verified User in Pharmaceuticals
restrictions on customization as limiting
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Who uses Veeva CRM?
1 comment
M
Veeva CRM should be used by all corporate customers who want to establish healthy interactions with customers and combine past and future experiences to...Read more
Veeva CRM has no more discussions with answers
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