Compare Dynamics 365 Sales and Sugar Sell 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$210/month per user
$19.00 Per Month
Dynamics 365 Sales
Star Rating
(1,599)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSugar Sell
Star Rating
(763)3.8 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Data Sourcing with a score of 8.9, highlighting its robust capabilities in Data Segmentation and Exporting & Sharing Data, while Sugar Sell, although competent, scores lower in these areas.
- Reviewers mention that Dynamics 365 Sales offers superior Sales Management features, particularly in Live Pipeline Management and Sales Gamification, scoring 8.9 and 8.8 respectively, compared to Sugar Sell's lower ratings in similar functionalities.
- G2 users indicate that Dynamics 365 Sales has a more comprehensive Generative AI feature set, particularly in AI Text Generation with a score of 8.1, while Sugar Sell's score of 6.1 suggests it may not meet the same level of user expectations in this area.
- Users on G2 report that both platforms have similar scores in Contact & Account Management (8.1), but reviewers mention that Dynamics 365 Sales provides a more intuitive interface that enhances user experience.
- Reviewers say that Sugar Sell shines in Lead Management with a score of 7.9, slightly outperforming Dynamics 365 Sales, which scored 7.8, indicating a preference for Sugar Sell in this specific functionality.
- Users report that both platforms have comparable Customer Support ratings, but Dynamics 365 Sales edges out with a score of 7.5 in Quality of Support, while Sugar Sell scored 7.6, suggesting a slight advantage in user satisfaction for Dynamics 365 Sales.
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Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Dynamics 365 Sales
No trial information availableSugar Sell
No trial information availableRatings
Meets Requirements
8.1
1,275
7.9
605
Ease of Use
7.4
1,281
7.6
641
Ease of Setup
7.2
401
7.2
339
Ease of Admin
7.6
384
7.6
315
Quality of Support
7.5
1,118
7.6
548
Has the product been a good partner in doing business?
7.8
379
7.8
299
Product Direction (% positive)
6.3
1,255
7.0
592
Features by Category
Sales Force Automation
8.1
952
|
Verified
8.2
500
|
Verified
7.9
668
|
Verified
7.6
320
7.9
891
|
Verified
7.8
467
|
Verified
7.8
960
|
Verified
7.7
485
|
Verified
7.6
726
|
Verified
7.2
356
|
Verified
7.9
855
|
Verified
7.4
410
|
Verified
7.6
721
|
Verified
7.3
344
|
Verified
7.8
710
|
Verified
7.4
346
|
Verified
8.0
760
|
Verified
7.7
374
|
Verified
Marketing Automation
7.6
745
|
Verified
7.1
352
|
Verified
7.5
723
|
Verified
7.2
359
|
Verified
7.8
809
|
Verified
7.9
425
|
Verified
7.6
633
|
Verified
7.0
310
|
Verified
Customer Support
8.0
700
|
Verified
7.9
384
|
Verified
7.8
664
|
Verified
7.6
346
|
Verified
7.9
686
|
Verified
7.7
356
|
Verified
7.7
595
|
Verified
7.4
290
7.9
622
|
Verified
7.6
311
|
Verified
Reporting & Analytics
7.9
886
|
Verified
7.7
467
|
Verified
7.9
935
|
Verified
7.9
473
|
Verified
7.6
776
|
Verified
7.4
364
|
Verified
Mobile & Social
7.5
548
|
Verified
7.2
267
|
Verified
7.6
542
|
Verified
7.2
265
|
Verified
7.4
612
|
Verified
7.3
328
|
Verified
Platform
8.1
287
|
Verified
8.2
257
|
Verified
8.1
302
|
Verified
7.8
252
|
Verified
8.2
295
|
Verified
8.1
265
|
Verified
7.9
222
|
Verified
7.9
165
|
Verified
7.9
245
|
Verified
8.2
211
|
Verified
7.8
271
|
Verified
7.5
213
|
Verified
7.7
286
|
Verified
7.6
254
|
Verified
7.8
250
|
Verified
7.2
197
|
Verified
Integration
7.9
293
|
Verified
7.6
258
|
Verified
7.8
228
|
Verified
7.7
200
|
Verified
7.6
234
|
Verified
7.3
196
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Data Sourcing
8.9
19
Not enough data
8.8
19
Not enough data
8.7
18
Not enough data
8.2
19
Not enough data
8.9
18
Not enough data
Predictive Analytics
9.0
18
Not enough data
8.7
18
Not enough data
8.4
18
Not enough data
8.4
18
Not enough data
Sales Management
8.9
19
Not enough data
8.8
18
Not enough data
8.6
19
Not enough data
8.8
19
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Sugar Sell are categorized as CRM
Unique Categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.0%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.7%
Telecommunications
2.6%
Other
62.2%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Sugar Sell
Most Helpful Favorable Review
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
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