Compare Dynamics 365 Sales and Oracle EBS CRM 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Enterprise (48.2% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,599)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansOracle EBS CRM
Star Rating
(229)3.9 out of 5
Market Segments
Enterprise (48.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Dynamics 365 Sales excels in Data Sourcing with a high score of 8.9, particularly highlighting its Data Segmentation feature, which allows for precise targeting and analysis of customer data.
- Users report that Oracle EBS CRM outperforms in Sales Force Automation, especially in Opportunity & Pipeline Management with a score of 8.2, making it easier for sales teams to track and manage their sales processes effectively.
- G2 users indicate that Dynamics 365 Sales has a lower score in Ease of Use (7.4) compared to Oracle EBS CRM (8.0), suggesting that users find Oracle's interface more intuitive and user-friendly.
- Users on G2 highlight that Oracle EBS CRM provides superior Customer Support, with a score of 8.0 in Knowledge Base and Call Center Features, which reviewers say enhances their overall support experience.
- Reviewers say that Dynamics 365 Sales shines in Mobile User Support with a score of 7.4, but users report that Oracle EBS CRM's mobile capabilities (8.0) offer a more seamless experience for on-the-go access.
- Users report that Oracle EBS CRM's Customization features (8.4) allow for greater flexibility in tailoring the software to specific business needs, while Dynamics 365 Sales (8.1) offers less adaptability according to user feedback.
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Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Oracle EBS CRM
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableOracle EBS CRM
No trial information availableRatings
Meets Requirements
8.1
1,275
8.5
179
Ease of Use
7.4
1,281
8.0
178
Ease of Setup
7.2
401
7.7
45
Ease of Admin
7.6
384
8.2
43
Quality of Support
7.5
1,118
7.9
158
Has the product been a good partner in doing business?
7.8
379
8.5
42
Product Direction (% positive)
6.3
1,255
6.4
174
Features by Category
Sales Force Automation
8.1
952
|
Verified
8.4
118
|
Verified
7.9
668
|
Verified
8.2
97
|
Verified
7.9
891
|
Verified
8.2
105
|
Verified
7.8
960
|
Verified
8.2
121
|
Verified
7.6
726
|
Verified
8.3
103
|
Verified
7.9
855
|
Verified
8.2
117
|
Verified
7.6
721
|
Verified
8.0
110
|
Verified
7.8
710
|
Verified
8.2
109
|
Verified
8.0
760
|
Verified
8.4
107
|
Verified
Marketing Automation
7.6
745
|
Verified
8.3
93
|
Verified
7.5
723
|
Verified
8.1
91
|
Verified
7.8
809
|
Verified
8.2
97
|
Verified
7.6
633
|
Verified
8.1
92
|
Verified
Customer Support
8.0
700
|
Verified
8.0
105
|
Verified
7.8
664
|
Verified
8.0
114
|
Verified
7.9
686
|
Verified
8.2
115
|
Verified
7.7
595
|
Verified
8.0
94
|
Verified
7.9
622
|
Verified
8.1
105
|
Verified
Reporting & Analytics
7.9
886
|
Verified
8.1
113
|
Verified
7.9
935
|
Verified
8.2
118
|
Verified
7.6
776
|
Verified
8.2
107
|
Verified
Mobile & Social
7.5
548
|
Verified
8.1
81
|
Verified
7.6
542
|
Verified
Feature Not Available
7.4
612
|
Verified
8.0
84
|
Verified
Platform
8.1
287
|
Verified
8.4
34
|
Verified
8.1
302
|
Verified
8.3
38
|
Verified
8.2
295
|
Verified
8.2
39
|
Verified
7.9
222
|
Verified
8.5
34
|
Verified
7.9
245
|
Verified
8.2
37
|
Verified
7.8
271
|
Verified
8.9
35
|
Verified
7.7
286
|
Verified
8.5
37
|
Verified
7.8
250
|
Verified
8.5
36
|
Verified
Integration
7.9
293
|
Verified
8.6
37
|
Verified
7.8
228
|
Verified
8.3
35
|
Verified
7.6
234
|
Verified
8.3
34
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Data Sourcing
8.9
19
Not enough data
8.8
19
Not enough data
8.7
18
Not enough data
8.2
19
Not enough data
8.9
18
Not enough data
Predictive Analytics
9.0
18
Not enough data
8.7
18
Not enough data
8.4
18
Not enough data
8.4
18
Not enough data
Sales Management
8.9
19
Not enough data
8.8
18
Not enough data
8.6
19
Not enough data
8.8
19
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Oracle EBS CRM are categorized as CRM
Unique Categories
Oracle EBS CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
8.5%
Retail
4.0%
Marketing and Advertising
3.9%
Financial Services
3.8%
Other
67.0%
Retail
7.8%
Higher Education
6.0%
Information Technology and Services
5.0%
Computer Software
5.0%
Telecommunications
4.6%
Other
71.6%
Most Helpful Reviews
Dynamics 365 Sales
Most Helpful Favorable Review
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Most Helpful Critical Review
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
Oracle EBS CRM
Most Helpful Favorable Review
Verified User in Insurance
It is easy to use and very efficient. It helps me stay on top of my business by tracking everything I need.
Most Helpful Critical Review
David H.
Verified User in Computer Software
Too many glitches and bugs. I shouldn't have to refresh the page every two minutes. It's rather complex to input the simplest data; I find myself relying on a Microsoft excel spreadsheet to track data.
Wyeth J.
Verified User in Biotechnology
Powerful integration wtih Outlook enables users to track email, appointments, tasks, and contacts into the system to be shared with other users. The UI looks very nice with minimal effort and we were able to get the system up and running quickly. We...
Verified User in Insurance
It is easy to use and very efficient. It helps me stay on top of my business by tracking everything I need.
Verified User
We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...
David H.
Verified User in Computer Software
Too many glitches and bugs. I shouldn't have to refresh the page every two minutes. It's rather complex to input the simplest data; I find myself relying on a Microsoft excel spreadsheet to track data.
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Oracle EBS system?
2 comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
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