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Compare Dynamics 365 Field Service and Service Pro® Software 
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At a Glance
Market Segments
Mid-Market (37.6% of reviews)
Mid-Market (77.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(155)3.9 out of 5
Market Segments
Mid-Market (37.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceService Pro® Software
Star Rating
(22)4.4 out of 5
Market Segments
Mid-Market (77.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Service Pro® SoftwareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service excels in its dispatch capabilities, scoring 8.1, while Service Pro® Software shines with a higher score of 9.1, indicating a more efficient dispatch process that users find beneficial for managing field operations.
- Reviewers mention that the client notifications feature in Dynamics 365 Field Service is rated at 8.2, significantly outperforming Service Pro® Software, which received a low score of 5.3. This suggests that users appreciate the communication capabilities of Dynamics 365 more than those offered by Service Pro®.
- G2 users highlight that the calendar functionality in Dynamics 365 Field Service is rated at 8.3, while Service Pro® Software has a slightly lower score of 7.9. This indicates that users find the calendar features in Dynamics 365 more effective for scheduling and managing appointments.
- Users on G2 report that the employee communication tools in Dynamics 365 Field Service are rated at 8.4, compared to Service Pro® Software's score of 7.3. This suggests that Dynamics 365 provides a more robust platform for team communication during field operations.
- Reviewers mention that the analytics capabilities in Dynamics 365 Field Service score 8.0, while Service Pro® Software lags behind with a score of 6.9. This indicates that users find the reporting and analytics features in Dynamics 365 more comprehensive and useful for decision-making.
- Users say that the ease of setup for Dynamics 365 Field Service is rated at 8.0, which is higher than Service Pro® Software's score of 7.2. This suggests that users find Dynamics 365 easier to implement and integrate into their existing workflows.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableService Pro® Software
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableService Pro® Software
No trial information availableRatings
Meets Requirements
8.6
132
7.6
13
Ease of Use
8.3
134
8.5
13
Ease of Setup
8.0
49
7.2
12
Ease of Admin
8.3
49
8.5
12
Quality of Support
8.3
129
8.5
13
Has the product been a good partner in doing business?
8.4
47
8.6
12
Product Direction (% positive)
7.6
128
8.8
10
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
5
Not enough data
Not enough data
Not enough data
Before the Job
8.2
93
7.9
8
8.0
80
9.1
9
8.1
85
7.5
8
7.8
79
Not enough data
On the Job
8.3
90
8.1
7
8.3
101
7.3
5
Feature Not Available
Not enough data
8.2
92
5.3
5
7.7
16
Not enough data
After the Job
8.2
98
7.2
9
8.0
93
6.9
8
7.8
88
Not enough data
8.1
86
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Service Pro® Software are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Service Pro® Software has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Pro® Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.4%
Education Management
5.4%
Computer Software
4.7%
Information Technology and Services
4.0%
Higher Education
3.4%
Other
75.2%
Construction
45.5%
Machinery
13.6%
Facilities Services
13.6%
Consumer Services
13.6%
Oil & Energy
4.5%
Other
9.1%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Is it possible to set up API pushes or any other notifications?
1 Comment
LL
Hi Zach, thanks for using Service Pro!
This is a capability that's available with some Service Pro packages. Our Customer Success team will reach out...Read more
What are service Pro?
1 Comment
Official Response from Service Pro® Software
MSI Data's software, Service Pro is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive...Read more
What is service Pro app?
1 Comment
AK
Thank you for your question! Service Pro Mobile is a true mobile field service app available for iOS, Android, and Windows users. Service Pro Mobile lets...Read more
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