Compare Dscout and UserTesting 
At a Glance
Market Segments
Enterprise (60.5% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Dscout
Star Rating
(164)4.5 out of 5
Market Segments
Enterprise (60.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DscoutUserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Quality of Support with a score of 9.0, while dscout shines even brighter with a score of 9.5, indicating that dscout provides more responsive and helpful customer service.
- Reviewers mention that UserTesting's Test Feedback functionality is rated at 8.6, which is beneficial for gathering insights, but dscout's Feedback Collection feature outperforms it with a score of 9.0, suggesting a more robust mechanism for collecting user feedback.
- G2 users highlight that UserTesting's Survey Builder is rated at 5.8, which may limit customization options, whereas dscout's survey management features, particularly in Survey Deployment, are rated at 8.0, indicating a more user-friendly experience for deploying surveys.
- Users on G2 report that dscout's Video Snippets feature is rated at 8.8, which allows for effective visual feedback, while UserTesting's score of 8.7 shows it is also strong, but dscout may offer a slight edge in this area.
- Reviewers mention that UserTesting's Device Responsiveness is rated at 8.4, which is decent, but dscout's score of 7.3 indicates that it may not perform as well across different devices, potentially affecting user experience.
- Users say that both platforms have similar ratings for Video Interview features, both scoring 8.8, indicating that they are equally effective in facilitating video-based user research.
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Pricing
Entry-Level Pricing
Dscout
No pricing availableUserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Free Trial
Dscout
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.7
148
8.6
576
Ease of Use
8.4
152
8.5
604
Ease of Setup
8.4
78
8.7
278
Ease of Admin
8.4
32
8.7
225
Quality of Support
9.5
137
9.0
501
Has the product been a good partner in doing business?
9.1
35
8.8
220
Product Direction (% positive)
9.4
146
8.1
566
Features by Category
User Response Methods
8.0
134
|
Verified
7.6
298
|
Verified
8.8
138
|
Verified
8.7
356
|
Verified
8.8
125
|
Verified
8.7
278
|
Verified
8.8
133
|
Verified
7.2
166
|
Verified
8.3
136
|
Verified
8.2
334
|
Verified
Participant Selection
7.7
117
7.3
110
5.9
86
5.6
67
6.1
83
7.0
93
8.1
130
|
Verified
8.1
358
|
Verified
Insights
7.4
129
|
Verified
7.7
327
|
Verified
7.9
129
|
Verified
7.7
295
|
Verified
7.8
121
|
Verified
7.4
295
|
Verified
Generative AI
Feature Not Available
6.6
68
Feedback Source
7.9
42
8.0
105
Feature Not Available
8.3
122
8.7
43
8.4
124
6.6
29
7.7
75
8.2
46
8.3
148
Feedback Management
8.0
42
7.7
137
7.5
44
7.7
151
7.8
41
8.2
168
8.6
43
8.2
153
Insights
6.5
36
Feature Not Available
7.6
45
7.2
153
7.7
44
7.7
165
Analytics
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Customization
Not enough data
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Generative AI
Not enough data
6.6
16
Not enough data
7.2
16
Functionality
Not enough data
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Management
Not enough data
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Survey Management
Not enough data
5.4
14
Not enough data
7.6
16
Not enough data
6.4
15
Not enough data
5.7
16
Survey Customization
Not enough data
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Survey Insights
Not enough data
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Generative AI
Feature Not Available
Not enough data
Feature Not Available
6.3
5
Survey Management
8.3
5
|
Verified
8.9
33
|
Verified
8.0
5
|
Verified
8.2
81
|
Verified
9.0
5
|
Verified
8.6
105
|
Verified
7.3
5
|
Verified
8.4
98
|
Verified
Process Management
Not enough data
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
System Management
9.0
5
|
Verified
8.8
87
|
Verified
8.7
5
9.2
13
|
Verified
Categories
Categories
Shared Categories
Dscout and UserTesting are categorized as User Research, Enterprise Feedback Management, and Consumer Video Feedback
Unique Categories
Dscout has no unique categories
UserTesting is categorized as Mobile App Testing, Software Testing, Experience Management, and Survey
Reviews
Reviewers' Company Size
Dscout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.1%
Financial Services
9.9%
Research
7.4%
Marketing and Advertising
6.8%
Market Research
6.2%
Other
58.6%
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Most Helpful Reviews
Dscout
Most Helpful Favorable Review
Verified User in Manufacturing
I'm really happy with dscout! Their pool is very big and stratified The UX / UI of their site is overall very weel built There are many different question types you can use in all research categories (diary, express, etc.) I also find their customer...
Most Helpful Critical Review
Verified User in Information Technology and Services
Recruiting through dscout wasn't possible and support was minimal.
UserTesting
Most Helpful Favorable Review
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Most Helpful Critical Review
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Verified User in Manufacturing
I'm really happy with dscout! Their pool is very big and stratified The UX / UI of their site is overall very weel built There are many different question types you can use in all research categories (diary, express, etc.) I also find their customer...
Verified User in Information Technology and Services
When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a...
Verified User in Information Technology and Services
Recruiting through dscout wasn't possible and support was minimal.
Verified User in Automotive
The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos.
Alternatives
Discussions
What tools can dscout integrate well with?
1 comment
BW
Hi Heather, thanks for your question.
Currently, we integrate with Slack: You can share clips, highlights, quotes, or full moments. You can also receive...Read more
Can I use dScout for usability benchmark test? including perception survey?
1 comment
BW
Absolutely. In addition to answering your survey, participants could screen record their using the prototype, concept, or experience, too, so you can see and...Read more
What is the dscout app?
1 comment
BW
Our mobile app is one way that participants share their feedback. The app can be used for unmoderated studies, moderated interviews, or surveys.
It's free...Read more
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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