Compare Documo and OpenText RightFax 
At a Glance
Market Segments
Small-Business (62.0% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
$300.00 Per Year
No pricing available
Documo
Star Rating
(110)4.8 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
$300.00 Per Year
Free Trial is available
Browse all 6 pricing plansOpenText RightFax
Star Rating
(22)4.1 out of 5
Market Segments
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpenText RightFaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenText RightFax excels in its fax number management, achieving a perfect score of 10.0, while Documo scores 9.3, indicating that RightFax may be more reliable for businesses heavily reliant on fax communications.
- Reviewers mention that Documo shines in ease of use with a score of 9.6 compared to RightFax's 8.1, suggesting that users find Documo's interface more intuitive and user-friendly, which is crucial for small businesses with limited IT resources.
- G2 users highlight that Documo offers superior document editing capabilities with a score of 9.1, while RightFax lags behind at 6.7, indicating that users may find Documo more effective for collaborative document workflows.
- Users on G2 report that Documo's quality of support is rated at 9.5, significantly higher than RightFax's 7.9, suggesting that businesses may benefit from more responsive and helpful customer service with Documo.
- Reviewers mention that OpenText RightFax has a strong performance in existing number management with a score of 9.2, which may appeal to enterprises looking to integrate with their current systems, while Documo does not provide specific ratings in this area.
- Users say that Documo's product direction is rated at 9.4, indicating a positive outlook for future updates and features, while RightFax's score of 8.8 suggests that users may have some concerns about its ongoing development and innovation.
Pricing
Entry-Level Pricing
OpenText RightFax
No pricing availableFree Trial
Documo
Free Trial is available
OpenText RightFax
No trial information availableRatings
Meets Requirements
9.7
98
8.4
19
Ease of Use
9.6
99
8.1
19
Ease of Setup
9.4
75
7.7
11
Ease of Admin
9.2
69
8.3
11
Quality of Support
9.5
91
7.9
17
Has the product been a good partner in doing business?
9.6
69
7.0
11
Product Direction (% positive)
9.4
97
8.8
19
Features by Category
Documents
6.9
31
Not enough data
7.5
35
Not enough data
9.1
68
Not enough data
Sending
9.3
74
10.0
5
9.2
65
Not enough data
9.1
59
Not enough data
9.1
64
Not enough data
9.0
60
Not enough data
9.0
56
9.7
5
Categories
Categories
Shared Categories
Documo and OpenText RightFax are categorized as Online Fax
Unique Categories
Documo has no unique categories
OpenText RightFax has no unique categories
Reviews
Reviewers' Company Size
Documo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText RightFax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
15.7%
Information Technology and Services
10.2%
Telecommunications
7.4%
Health, Wellness and Fitness
6.5%
Medical Practice
5.6%
Other
54.6%
Insurance
25.0%
Hospital & Health Care
25.0%
Information Technology and Services
10.0%
Utilities
5.0%
Medical Practice
5.0%
Other
30.0%
Most Helpful Reviews
Documo
Most Helpful Favorable Review
Judy H.
Verified User in Automotive
I love the ability to send and receive faxes from any application or device (iphone, tablet, desktop, etc)
Most Helpful Critical Review
Rana K.
Verified User in Public Relations and Communications
customer support needs to be more helpful
OpenText RightFax
Most Helpful Favorable Review
Johnedel M.
Verified User in Business Supplies and Equipment
I think user experience is really good on the platform it is very friendly to end user and the real time updating of the progress bar.
Most Helpful Critical Review
Catherine R.
Verified User in Hospital & Health Care
There are several issues that we encountered throughout our time with OpenText RightFax. It was impossible to get clear communication and responses. We did not know who our account contact was so we spent lots of time emailing other individuals without...
Judy H.
Verified User in Automotive
I love the ability to send and receive faxes from any application or device (iphone, tablet, desktop, etc)
Johnedel M.
Verified User in Business Supplies and Equipment
I think user experience is really good on the platform it is very friendly to end user and the real time updating of the progress bar.
Rana K.
Verified User in Public Relations and Communications
customer support needs to be more helpful
Catherine R.
Verified User in Hospital & Health Care
There are several issues that we encountered throughout our time with OpenText RightFax. It was impossible to get clear communication and responses. We did not know who our account contact was so we spent lots of time emailing other individuals without...
Discussions
Can I try out the product before deciding to purchase?
1 comment
Official Response from Documo
Absolutely. We offer a 14 day free trial (with full functionality) on all of our subscription plans. We encourage you to take mFax for a spin and see why we...Read more
How soon will I be able to send/receive faxes after signing up?
1 comment
Official Response from Documo
Immediately. Your account is created immediately upon signing up and you are given a Toll-Free virtual fax number. You will be able to send and receive faxes...Read more
Do I have to sign a contract to get the best pricing?
1 comment
Official Response from Documo
Nope. Our monthly subscriptions are just that. Month by month. There is no obligation and you can cancel at any time. Should you need to cancel we make the...Read more
OpenText RightFax has no discussions with answers
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