Compare Document360 and ReadMe 
At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Small-Business (57.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free 1 Project
Document360
Star Rating
(437)4.7 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 4 pricing plansReadMe
Star Rating
(41)4.5 out of 5
Market Segments
Small-Business (57.5% of reviews)
Entry-Level Pricing
Free 1 Project
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Document360 excels in Quality of Support with a score of 9.6, while ReadMe falls short at 8.5. Reviewers mention that Document360's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Document360 offers superior Knowledge Base features, scoring 9.7 compared to ReadMe's 8.7. Users appreciate Document360's robust analytics and publishing workflows, which enhance the overall knowledge management experience.
- G2 users highlight Document360's Versioning and Version History capabilities, scoring 9.1, while ReadMe shines with a higher score of 9.6. Users on G2 report that ReadMe's versioning system is intuitive and allows for easy tracking of changes.
- Users say that Document360's Integrations score of 9.3 is impressive, but ReadMe's score of 8.8 indicates it still offers a solid range of integrations. Reviewers mention that Document360 seamlessly integrates with various tools, enhancing workflow efficiency.
- Reviewers mention that Document360's Customization options, particularly in SEO, are limited with a score of 7.5, while ReadMe's API Contracts score of 9.8 is highly praised. Users report that ReadMe provides more flexibility for developers looking to customize their documentation.
- Users report that Document360's Self-Service Experience is rated at 9.4, indicating a strong knowledge base and searchable articles, while ReadMe's community forums score lower at 8.3. Reviewers mention that Document360's self-service options empower users to find answers independently.
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Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Ideal for growing teams needing robust documentation tools
- Everything in Free, plus
- Custom Domain
- 5000 Articles
ReadMe
Free
Free
1 Project
Kick off your hub with only an API Reference
- API Reference
- 3 Published Versions
- Markdown-based Editor
Free Trial
Document360
Free Trial is available
ReadMe
No trial information availableRatings
Meets Requirements
9.2
290
8.7
31
Ease of Use
9.3
293
9.0
31
Ease of Setup
9.2
184
9.4
23
Ease of Admin
9.1
168
9.6
21
Quality of Support
9.6
284
8.5
21
Has the product been a good partner in doing business?
9.5
168
9.2
19
Product Direction (% positive)
9.5
256
7.1
28
Features by Category
Administration
9.4
66
Not enough data
9.3
62
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
78
Not enough data
9.2
73
Not enough data
9.1
72
Not enough data
Compliance
9.1
68
Not enough data
9.2
65
Not enough data
9.3
62
Not enough data
9.3
59
Not enough data
Customer Support
9.5
70
Not enough data
9.2
68
Not enough data
9.2
64
Not enough data
Data Security
9.2
54
Not enough data
9.3
60
Not enough data
9.4
71
Not enough data
9.4
63
Not enough data
Administration
9.3
65
Not enough data
9.4
79
Not enough data
9.4
81
Not enough data
Generative AI
9.0
18
Not enough data
Knowledge Pages
8.7
131
Not enough data
8.7
126
Not enough data
8.6
130
Not enough data
9.1
135
9.6
8
8.6
109
Not enough data
8.1
77
Not enough data
8.7
103
8.8
7
Knowledge Dissemination
8.9
131
8.8
7
9.1
137
9.0
5
9.3
139
9.4
6
9.0
135
Not enough data
8.9
100
8.9
6
8.3
76
Not enough data
9.1
102
9.2
6
8.6
82
Not enough data
8.6
85
Not enough data
Customization
Not enough data
7.5
6
Not enough data
9.8
9
Not enough data
7.5
8
Organization
Not enough data
8.9
9
Not enough data
7.6
7
Not enough data
8.8
7
Generative AI
8.6
29
Not enough data
Self-Service Experience
9.4
107
Not enough data
9.4
105
Not enough data
Feature Not Available
Not enough data
8.6
53
Not enough data
8.8
62
Not enough data
Self-Service Platform
9.2
64
Not enough data
8.5
55
Not enough data
8.6
49
Not enough data
8.8
53
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and ReadMe are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
Document360 is categorized as Contact Center Knowledge Base and Customer Self-Service
ReadMe is categorized as API Documentation Management
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ReadMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
14.2%
Computer & Network Security
5.2%
Marketing and Advertising
4.5%
Financial Services
4.3%
Other
50.1%
Computer Software
53.8%
Information Technology and Services
15.4%
Financial Services
15.4%
Internet
2.6%
Hospitality
2.6%
Other
10.3%
Most Helpful Reviews
Document360
Most Helpful Favorable Review
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
Most Helpful Critical Review
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
ReadMe
Most Helpful Favorable Review
Will T.
Verified User in Computer Software
The ability for our users to test our APIs right in the developer hub is extremely useful. In addition to that, being able to provide developers with recipes that guide them on how to develop more challenging concepts & features is very valuable. Readme...
Most Helpful Critical Review
Eduardo A.
Verified User in Information Technology and Services
I feel like these guys are winging it. Support has been horrible from day one. They'll see your request and simply not respond; will tell you reported bugs are being worked on but will never get to fix them. Their newest product, Metrics, was launched a...
Swarna Surya S.
Verified User in Non-Profit Organization Management
- Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse.
Will T.
Verified User in Computer Software
The ability for our users to test our APIs right in the developer hub is extremely useful. In addition to that, being able to provide developers with recipes that guide them on how to develop more challenging concepts & features is very valuable. Readme...
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Eduardo A.
Verified User in Information Technology and Services
I feel like these guys are winging it. Support has been horrible from day one. They'll see your request and simply not respond; will tell you reported bugs are being worked on but will never get to fix them. Their newest product, Metrics, was launched a...
Alternatives
Discussions
Restoring a project?
1 comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
ReadMe has no discussions with answers
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