Compare DevRev and Jira Service Management 
At a Glance
Market Segments
Mid-Market (49.2% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
0/agent/month
DevRev
Star Rating
(121)4.5 out of 5
Market Segments
Mid-Market (49.2% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its Ticket Collaboration feature, scoring 9.1, which allows teams to work together seamlessly on tickets. In contrast, DevRev also performs well with a score of 9.2, but some users mention that its collaboration tools could be more intuitive.
- Reviewers mention that the Quality of Support for DevRev is notably high, with a score of 9.2, indicating that users feel well-supported. Jira Service Management, while still strong at 8.2, has some users expressing a desire for quicker response times from support.
- G2 users highlight the Customer and Contacts Database in DevRev, which received a score of 9.3, as a standout feature that enhances customer relationship management. Jira Service Management, with a score of 7.9, is seen as lacking in this area, with users wishing for more robust database functionalities.
- Users on G2 report that the Ease of Setup is a significant advantage for DevRev, scoring 8.3, as many find it straightforward to implement. Jira Service Management, with a score of 7.6, has users mentioning that the initial setup can be more complex and time-consuming.
- Reviewers say that the Generative AI capabilities in DevRev, particularly in AI Text Summarization (9.3), are impressive and help streamline workflows. Jira Service Management, while offering some AI features, scores lower in this area, with users noting that its AI functionalities are less developed.
- Users report that the Integrations offered by Jira Service Management are extensive, scoring 9.3, which allows for a high degree of customization and connectivity with other tools. DevRev, with a score of 8.8, is seen as having fewer integration options, which some users find limiting for their workflows.
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Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
DevRev
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.4
94
8.7
677
Ease of Use
8.7
93
8.1
681
Ease of Setup
8.3
42
7.6
292
Ease of Admin
8.9
32
7.7
282
Quality of Support
9.2
91
8.3
570
Has the product been a good partner in doing business?
9.2
31
8.5
260
Product Direction (% positive)
9.5
94
8.4
651
Features by Category
Ticket and Case Management
8.8
11
9.0
27
8.6
11
9.2
25
8.8
11
8.7
27
9.0
10
8.9
25
8.8
10
8.5
24
8.3
11
8.5
26
9.2
11
9.1
26
9.2
10
8.0
24
Generative AI
9.1
9
Feature Not Available
8.7
9
Feature Not Available
Communication Channels
9.2
11
8.6
28
9.4
11
8.5
28
9.4
11
7.9
21
6.5
10
7.8
19
5.7
10
7.5
18
Platform
7.2
12
7.7
25
8.6
14
8.2
28
9.2
12
8.3
27
8.8
12
9.0
25
7.3
11
8.4
26
7.5
12
8.2
24
Administration
Not enough data
9.0
74
|
Verified
Feature Not Available
8.5
68
|
Verified
Not enough data
8.9
80
|
Verified
Service Desk
Not enough data
8.9
87
|
Verified
Not enough data
9.0
86
|
Verified
Not enough data
8.9
87
|
Verified
Management
Not enough data
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Feature Not Available
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Functionality
Not enough data
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Administration
8.7
5
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
Knowledge Management
8.9
6
Not enough data
9.7
5
Not enough data
8.3
6
Not enough data
Compliance
9.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Customer Support
9.3
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Data Security
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Administration
9.4
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
Generative AI
10.0
5
Not enough data
Usability
9.4
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Reporting
9.3
5
Not enough data
8.3
6
Not enough data
8.7
5
Not enough data
Generative AI
9.2
6
Not enough data
8.7
5
Not enough data
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.0
5
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.0
7
Not enough data
8.8
7
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Internal Use
8.6
14
8.2
28
8.1
6
Not enough data
7.7
5
Not enough data
9.2
6
Not enough data
8.3
5
Not enough data
8.6
6
Not enough data
Generative AI
9.2
11
Not enough data
Self-Service Experience
9.4
11
Not enough data
9.4
11
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
8.9
11
Not enough data
Self-Service Platform
9.1
11
Not enough data
8.9
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Generative AI
8.8
12
Not enough data
9.0
12
Not enough data
Generative AI
Not enough data
Feature Not Available
Incident Management
Not enough data
8.7
219
Not enough data
8.7
226
Not enough data
8.7
236
Not enough data
8.3
192
Not enough data
8.3
189
Reporting
Not enough data
8.4
222
Not enough data
8.4
216
Not enough data
7.9
147
Access & Usability
Not enough data
7.8
143
Not enough data
8.5
191
Not enough data
8.4
154
Not enough data
8.3
150
Communication
8.9
6
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Jira Service Management are categorized as IT Service Management (ITSM) Tools and Help Desk
Unique Categories
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
21.0%
Computer Software
21.0%
Information Technology and Services
10.9%
Insurance
5.9%
Accounting
5.0%
Other
36.1%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Most Helpful Reviews
DevRev
Most Helpful Favorable Review
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Most Helpful Critical Review
Nitish G.
Verified User in Information Technology and Services
Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great
Jira Service Management
Most Helpful Favorable Review
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Most Helpful Critical Review
Verified User in Information Technology and Services
Reporting is terrible and also global search for seeing if that problem has existed before is almost impossible to find keyword matches
Mayur c.
Verified User in Entertainment
Having the capability to see user behavior and keep a check on anything that is affecting user experience. When something unexpected happens, we can see it right away instead of reproducing it.
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Nitish G.
Verified User in Information Technology and Services
Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great
Verified User in Information Technology and Services
Reporting is terrible and also global search for seeing if that problem has existed before is almost impossible to find keyword matches
Alternatives
Discussions
DevRev has no discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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