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- Device42, A Freshworks Company
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- Device42, A Freshworks Company-vs-Faddom
Compare Device42, A Freshworks Company and Faddom 
At a Glance
Market Segments
Enterprise (50.0% of reviews)
Enterprise (51.4% of reviews)
Entry-Level Pricing
$ Up to 250 devices
No pricing available
Device42, A Freshworks Company
Star Rating
(49)4.7 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
$ Up to 250 devices
Free Trial is available
Browse all 4 pricing plansFaddom
Star Rating
(74)4.6 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about FaddomSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Device42 excels in Hardware Asset Inventory with a score of 9.0, while Faddom shines even brighter with a score of 9.6, indicating a more comprehensive tracking of physical assets.
- Reviewers mention that Device42's Network Visibility is rated at 9.0, which is impressive, but Faddom's focus on Asset Discovery with a score of 9.0 suggests a more robust capability in identifying and managing assets across networks.
- G2 users highlight that Device42 has a strong Quality of Support rating at 9.5, which is slightly higher than Faddom's 9.3, indicating that users may find more reliable assistance when using Device42.
- Users on G2 report that Device42's Ease of Setup is rated at 8.5, while Faddom outperforms with a score of 9.2, suggesting that Faddom may be more user-friendly for initial implementation.
- Reviewers mention that Device42's Automation features, particularly in Metadata Management and Continuous Analysis, are rated lower (7.4 and 7.5 respectively) compared to Faddom's capabilities, indicating a potential gap in automation efficiency.
- Users say that while both products have similar Integration Variety scores (8.6), Faddom's integrations are often highlighted as more seamless and versatile, enhancing overall user experience.
Pricing
Entry-Level Pricing
Faddom
No pricing availableFree Trial
Device42, A Freshworks Company
Free Trial is available
Faddom
Free Trial is available
Ratings
Meets Requirements
9.0
39
8.7
52
Ease of Use
8.9
39
9.1
51
Ease of Setup
8.5
35
9.2
49
Ease of Admin
8.8
33
8.9
48
Quality of Support
9.5
38
9.3
50
Has the product been a good partner in doing business?
9.5
32
9.5
46
Product Direction (% positive)
9.4
38
9.5
49
Features by Category
Automation
Not enough data
7.4
7
Not enough data
4.5
7
Not enough data
6.3
5
Not enough data
7.5
6
Functionality
Not enough data
8.9
6
Not enough data
6.1
6
Not enough data
9.0
7
Not enough data
8.1
6
Incident Management
Not enough data
6.9
6
Not enough data
6.3
5
Not enough data
7.8
6
Functionality
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
12
Not enough data
7.3
8
Management
Not enough data
5.8
8
Not enough data
8.2
11
Not enough data
7.5
12
Not enough data
9.2
12
Security
Not enough data
7.0
10
Asset Inventory
9.0
14
9.6
8
8.8
11
9.1
9
8.1
8
7.8
9
6.7
5
3.7
5
8.8
11
9.0
8
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
8.1
13
8.8
10
Feature Not Available
8.3
6
Feature Not Available
8.0
5
8.6
13
8.6
7
Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Management
Feature Not Available
8.8
12
Not enough data
9.0
12
Not enough data
8.6
15
Monitoring
Not enough data
7.8
13
Not enough data
6.9
9
8.9
6
7.3
11
Administration
Not enough data
5.7
7
Not enough data
8.3
13
Not enough data
8.6
13
Enforcement
Not enough data
5.4
8
Not enough data
5.4
8
Not enough data
9.1
13
Not enough data
6.3
10
Not enough data
6.3
8
Visibility
Not enough data
6.5
8
Not enough data
8.3
11
Not enough data
9.2
12
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Device42, A Freshworks Company and Faddom are categorized as IT Asset Management and Data Center Infrastructure Management (DCIM)
Unique Categories
Device42, A Freshworks Company is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
Device42, A Freshworks Company
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Faddom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Financial Services
11.4%
Computer Software
9.1%
Leisure, Travel & Tourism
6.8%
Insurance
6.8%
Other
40.9%
Information Technology and Services
17.4%
Government Administration
5.8%
Telecommunications
4.3%
Financial Services
4.3%
Computer Software
4.3%
Other
63.8%
Most Helpful Reviews
Device42, A Freshworks Company
Most Helpful Favorable Review
Verified User in Information Technology and Services
Simple and easy-to-use interface with a lot of pre-defined reports available to use and built-in dependency mapping diagram and topology.
Most Helpful Critical Review
Sharish A.
Verified User in Computer Software
Some users reported occasional performance slowdown especially dealing with huge data or requests.
Faddom
Most Helpful Favorable Review
mridul a.
Verified User
The in-depth layered discovery of infra dependencies it does like a charm, and keeps evolving the data in real-time. The export feature is wonderful. I found the tool really efficient.
Most Helpful Critical Review
Verified User in Telecommunications
asking too much from the switches (CPU) so we could not continue with the work.
Verified User in Information Technology and Services
Simple and easy-to-use interface with a lot of pre-defined reports available to use and built-in dependency mapping diagram and topology.
mridul a.
Verified User
The in-depth layered discovery of infra dependencies it does like a charm, and keeps evolving the data in real-time. The export feature is wonderful. I found the tool really efficient.
Sharish A.
Verified User in Computer Software
Some users reported occasional performance slowdown especially dealing with huge data or requests.
Verified User in Telecommunications
asking too much from the switches (CPU) so we could not continue with the work.
Alternatives
Discussions
How does Device42 work?
1 comment
YH
In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud....Read more
How much does Device42 cost?
1 comment
YH
Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price...Read more
What is a CMDB used for?
1 comment
YH
Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT...Read more
What is Faddom used for?
1 comment
RB
Faddom is a cost effective software application dependency mapping tool. It is easy to use, has extensive and effective documentation and excellent support....Read more
Faddom has no more discussions with answers
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